Frontline Source Group
Job Description
Director of Operations Our client is seeking a Director of Operations to support the executive team and lead daily FMSA (Fiscal Management Service Agency) operations. This leadership role will help drive strategy, performance, and compliance across programs serving individuals with disabilities through Home & Community-Based Services (HCBS).
Company Profile This organization is a mission-driven leader in the healthcare services space, specializing in supporting individuals through Fiscal Management Service Agency (FMSA) programs. They are recognized for their innovation in Medicaid Self-Directed services and their commitment to expanding access to care across the country.
Director of Operations Role: Advises the President and senior leadership on key business and operational decisions. Oversees daily operations of the Companyâ s programs under the FMSA umbrella to ensure compliance, quality, and effectiveness. Leads cross-departmental projects to strengthen service delivery and organizational efficiency. Reviews program performance and identifies improvements based on data and stakeholder feedback. Acts as a resource to staff working on projects or strategic initiatives. Coordinates with the executive team and department leaders to align operational priorities with broader company goals. Supports long-term strategic planning to improve organizational outcomes, cost-effectiveness, and service quality. Maintains strict confidentiality and ensures operations follow all federal, state, and agency guidelines. Conducts due diligence for potential acquisitions and oversees disposition of programs or assets as directed. Evaluates and proposes new program opportunities and assesses feasibility for launch. Continuously researches emerging technologies to enhance operations or address business challenges. Develops and recommends process improvements to senior leadership. Represents the company at meetings, conferences, and with key stakeholders. Completes assigned training and remains current with regulatory and procedural standards. Adheres to agency policies and follows all applicable Texas Administrative Code (T.A.C.) and regulatory frameworks.
Director of Operations Background Profile: At least 5 years in a senior administrative leadership role in the healthcare field. Minimum of 5 years of direct management experience, including program oversight and staff development. 2+ years working in HCBS or FMSA environments strongly preferred. At least 6 months of experience working directly with individuals with disabilities. Demonstrated leadership consistent with organizational mission and values. Strong organizational and project management skills with excellent attention to detail. Ability to work independently while managing teams and motivating others. Effective communication skillsâ both written and verbalâ with the ability to engage with clients, staff, and the public. Skilled in interpersonal relations, including active listening and collaborative problem-solving. Comfortable communicating with healthcare professionals and navigating regulatory frameworks. Must be proficient in Microsoft Office; able to type at least 35 wpm with 80% accuracy; same proficiency required in Excel. Must be able to read, write, and communicate fluently in English.
Features and Benefits: Competitive salary Comprehensive medical, dental, and vision insurance plans Generous PTO, paid holidays, and flexible work arrangements Supportive, mission-focused culture with growth and development opportunities Opportunity to shape the future of HCBS and Self-Directed services on a national scale Passionate leadership team that values innovation, integrity, and results Remote flexibility with required travel to target states and industry events
Job Requirements
At least 5 years in a senior administrative leadership role in the healthcare field. Minimum of 5 years of direct management experience, including program oversight and staff development. 2+ years working in HCBS or FMSA environments strongly preferred.
Additional Information
Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.
Disclaimer:
Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
Meet Your Recruiter
Fatima Akhtar
Fatima Akhtar is a dedicated Executive Search Recruiter with a specialty focus on the legal sector at Frontline Source Group. With a strong passion for connecting talented candidates with top employers, Fatima leverages her expertise in staffing, recruiting, and leadership development to provide tailored solutions that meet the unique needs of her clients and candidates.
Fatima holds a master's degree in industrial and organizational psychology, which equips her to understand the nuances of both client and candidate preferences. Her professional background includes roles as a Placement Manager, Digital Staffing Specialist and Recruiter, and Leadership Development, Legal and Digital Staffing Intern. In these positions, she honed her skills in communication, creative problem-solving, and working effectively in fast-paced environments.
Fluent in both Spanish and English, Fatima excels in communicating with diverse audiences. She is committed to helping individuals find meaningful careers and assisting organizations in growing their teams. Always eager to learn and collaborate, Fatima is also open to opportunities in change management, learning and development, and HR.
With her strong interpersonal skills and a keen eye for talent, Fatima Akhtar is an invaluable asset to any organization looking to exceed its hiring goals.
469-983-3999 Schedule a Meeting fatima.akhtar@frtline.com Connect on Facebook Connect on X Connect on LinkedIn Connect on Google+
FOLLOW US ON LINKEDIN
All interviews are set by appointment only and we do not allow walk-ins at any location.
We are an Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Director of Operations Our client is seeking a Director of Operations to support the executive team and lead daily FMSA (Fiscal Management Service Agency) operations. This leadership role will help drive strategy, performance, and compliance across programs serving individuals with disabilities through Home & Community-Based Services (HCBS).
Company Profile This organization is a mission-driven leader in the healthcare services space, specializing in supporting individuals through Fiscal Management Service Agency (FMSA) programs. They are recognized for their innovation in Medicaid Self-Directed services and their commitment to expanding access to care across the country.
Director of Operations Role: Advises the President and senior leadership on key business and operational decisions. Oversees daily operations of the Companyâ s programs under the FMSA umbrella to ensure compliance, quality, and effectiveness. Leads cross-departmental projects to strengthen service delivery and organizational efficiency. Reviews program performance and identifies improvements based on data and stakeholder feedback. Acts as a resource to staff working on projects or strategic initiatives. Coordinates with the executive team and department leaders to align operational priorities with broader company goals. Supports long-term strategic planning to improve organizational outcomes, cost-effectiveness, and service quality. Maintains strict confidentiality and ensures operations follow all federal, state, and agency guidelines. Conducts due diligence for potential acquisitions and oversees disposition of programs or assets as directed. Evaluates and proposes new program opportunities and assesses feasibility for launch. Continuously researches emerging technologies to enhance operations or address business challenges. Develops and recommends process improvements to senior leadership. Represents the company at meetings, conferences, and with key stakeholders. Completes assigned training and remains current with regulatory and procedural standards. Adheres to agency policies and follows all applicable Texas Administrative Code (T.A.C.) and regulatory frameworks.
Director of Operations Background Profile: At least 5 years in a senior administrative leadership role in the healthcare field. Minimum of 5 years of direct management experience, including program oversight and staff development. 2+ years working in HCBS or FMSA environments strongly preferred. At least 6 months of experience working directly with individuals with disabilities. Demonstrated leadership consistent with organizational mission and values. Strong organizational and project management skills with excellent attention to detail. Ability to work independently while managing teams and motivating others. Effective communication skillsâ both written and verbalâ with the ability to engage with clients, staff, and the public. Skilled in interpersonal relations, including active listening and collaborative problem-solving. Comfortable communicating with healthcare professionals and navigating regulatory frameworks. Must be proficient in Microsoft Office; able to type at least 35 wpm with 80% accuracy; same proficiency required in Excel. Must be able to read, write, and communicate fluently in English.
Features and Benefits: Competitive salary Comprehensive medical, dental, and vision insurance plans Generous PTO, paid holidays, and flexible work arrangements Supportive, mission-focused culture with growth and development opportunities Opportunity to shape the future of HCBS and Self-Directed services on a national scale Passionate leadership team that values innovation, integrity, and results Remote flexibility with required travel to target states and industry events
Job Requirements
At least 5 years in a senior administrative leadership role in the healthcare field. Minimum of 5 years of direct management experience, including program oversight and staff development. 2+ years working in HCBS or FMSA environments strongly preferred.
Additional Information
Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.
Disclaimer:
Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
Meet Your Recruiter
Fatima Akhtar
Fatima Akhtar is a dedicated Executive Search Recruiter with a specialty focus on the legal sector at Frontline Source Group. With a strong passion for connecting talented candidates with top employers, Fatima leverages her expertise in staffing, recruiting, and leadership development to provide tailored solutions that meet the unique needs of her clients and candidates.
Fatima holds a master's degree in industrial and organizational psychology, which equips her to understand the nuances of both client and candidate preferences. Her professional background includes roles as a Placement Manager, Digital Staffing Specialist and Recruiter, and Leadership Development, Legal and Digital Staffing Intern. In these positions, she honed her skills in communication, creative problem-solving, and working effectively in fast-paced environments.
Fluent in both Spanish and English, Fatima excels in communicating with diverse audiences. She is committed to helping individuals find meaningful careers and assisting organizations in growing their teams. Always eager to learn and collaborate, Fatima is also open to opportunities in change management, learning and development, and HR.
With her strong interpersonal skills and a keen eye for talent, Fatima Akhtar is an invaluable asset to any organization looking to exceed its hiring goals.
469-983-3999 Schedule a Meeting fatima.akhtar@frtline.com Connect on Facebook Connect on X Connect on LinkedIn Connect on Google+
FOLLOW US ON LINKEDIN
All interviews are set by appointment only and we do not allow walk-ins at any location.
We are an Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.