Zachry Hotels
Join our team and build a legacy
at The Monarch San Antonio . At Zachry Hotels, we are passionate about hospitality and excellent customer service. Our hotel surrounds itself with team members who share that same passion. We take care of our guests and team members as family, within a culture of service where we do the right thing because it is the right thing to do. Our core values are at the center of every decision we make:
Every Person Matters
Together We Can Do Great Things
This Is More Than a Job
Purpose:
To support the Sales Department in coordinating and dispersing information related to sales and service functions to include group bookings, balancing and data entry.
Opening 1Q 2026,
The Monarch San Antonio
is a destination within itself for those seeking exemplary service and experiences. You'll enjoy spaces that naturally flow, blending impeccably designed indoor areas with spectacular outdoor spaces that seamlessly connect you to San Antonio's famous
Hemisfair Park.
Our incomparable atmosphere is designed to invigorate and rejuvenate at every turn, bringing social and culinary experiences to new heights with a complement of restaurants and bars from the park level to its amazing rooftop vista.
The Monarch San Antonio
will be a true destination where unforgettable memories are crafted, and every detail is meticulously attended to, offering exceptional service and the finest amenities of a luxury hotel.
Essential Functions:
Data entry using Delphi, Microsoft Office and Excel. Ability to use Microsoft Office to execute and communicate with internal and external guests. Execution of commercial services (Sales/Events/Revenue/Marketing) systems standards, procedures, and policies to support hotel initiatives. Performs daily, weekly, monthly, and periodic audits and monitoring of the sales system to ensure proper use and compliance of commercial services standards and procedures. Performs daily, weekly, monthly, and periodic audits and monitors events booked within sales system to ensure the hotel team(s) is maximizing space utilization and revenue maximization. Coordinates all sales/events system database(s) ongoing maintenance, projects, and standards. Maintains and updates sales systems default setup values, forms, user accounts, and reports as required incompliance with established commercial services systems standards and procedures. Operates as primary lead coordinator by assigning, tracking and providing periodic audits to ensure timely follow-up. Communicates commercial services systems Best Practices to all users within hotel. Coordinates new user, upgrade, and refresher training as required for hotel. Performs ongoing specialized training for individuals or groups of users as identified through ongoing audits and system monitoring. Generates daily, weekly, monthly reports for hotel users to include but not be limited to TBA and OptionReports, Decision Due Reports, Conflict Reports, BEO not checked complete reports. Generates periodic ad hoc reports as required. Monitors, maintains and generates monthly, quarterly and annual team revenue productions for incentive plan reconciliation. Data entry using the Sales and hotel systems such as Delphi, OnQ/PEP, R&I and other systems required for the position. Ability to use & prepare complex reports with the use of hotel systems to include sales systems for tracking and booking, group pickup, inventory control and reservation system. Ability to post and reconcile group files for billing and collection. Creates and distributes internal/external correspondence and documents to other departments and clients as needed. Special projects as required but not limited to; incentive manuals, database reports, maintaining department files, creating forms and ensuring forms letters are updated and current. Other duties assigned by the Director of Sales and/or Senior Sales Manager. Assist the Sales team in site inspection preparation and execution to include daily showrooms, amenities, meeting rooms and meal arrangements. Prepares and organizes files in adherence with records retention policies. Maintenance of all computer data and organization for the Sales department to include creating new file folders, reader files and other duties. Communicate with internal and external guests to ensure proper contract execution of groups. Other duties as assigned. What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes:
Quality Productivity Dependability Customer Focus Adaptability Special Skills:
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to listen effectively and to speak English clearly. Ability to access and accurately input information using a moderately complex computer system. Hearing and visual ability to observe and detect signs of emergency situations. Ability to work effectively both independently and as a team. Ability to manage multiple projects, meet and work effectively under time and resource constraints. Ability to organize detailed information. Ability to decipher data and make sound decisions. Ability to work under time pressures and prioritize work. Education and Experience:
High School diploma or equivalent required. Minimum of 2 year college degree preferred. Prior experience required. Prior experience in 4 Diamond hotel/resort environment preferred.
Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at Phone: 210.270.0772
Equal Opportunity Employer, including disabled and veterans.
If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language: English - Spanish - Arabic - Chinese
English - Spanish - Chinese
If you want to view the Pay Transparency Policy Statement, please click the link: English
at The Monarch San Antonio . At Zachry Hotels, we are passionate about hospitality and excellent customer service. Our hotel surrounds itself with team members who share that same passion. We take care of our guests and team members as family, within a culture of service where we do the right thing because it is the right thing to do. Our core values are at the center of every decision we make:
Every Person Matters
Together We Can Do Great Things
This Is More Than a Job
Purpose:
To support the Sales Department in coordinating and dispersing information related to sales and service functions to include group bookings, balancing and data entry.
Opening 1Q 2026,
The Monarch San Antonio
is a destination within itself for those seeking exemplary service and experiences. You'll enjoy spaces that naturally flow, blending impeccably designed indoor areas with spectacular outdoor spaces that seamlessly connect you to San Antonio's famous
Hemisfair Park.
Our incomparable atmosphere is designed to invigorate and rejuvenate at every turn, bringing social and culinary experiences to new heights with a complement of restaurants and bars from the park level to its amazing rooftop vista.
The Monarch San Antonio
will be a true destination where unforgettable memories are crafted, and every detail is meticulously attended to, offering exceptional service and the finest amenities of a luxury hotel.
Essential Functions:
Data entry using Delphi, Microsoft Office and Excel. Ability to use Microsoft Office to execute and communicate with internal and external guests. Execution of commercial services (Sales/Events/Revenue/Marketing) systems standards, procedures, and policies to support hotel initiatives. Performs daily, weekly, monthly, and periodic audits and monitoring of the sales system to ensure proper use and compliance of commercial services standards and procedures. Performs daily, weekly, monthly, and periodic audits and monitors events booked within sales system to ensure the hotel team(s) is maximizing space utilization and revenue maximization. Coordinates all sales/events system database(s) ongoing maintenance, projects, and standards. Maintains and updates sales systems default setup values, forms, user accounts, and reports as required incompliance with established commercial services systems standards and procedures. Operates as primary lead coordinator by assigning, tracking and providing periodic audits to ensure timely follow-up. Communicates commercial services systems Best Practices to all users within hotel. Coordinates new user, upgrade, and refresher training as required for hotel. Performs ongoing specialized training for individuals or groups of users as identified through ongoing audits and system monitoring. Generates daily, weekly, monthly reports for hotel users to include but not be limited to TBA and OptionReports, Decision Due Reports, Conflict Reports, BEO not checked complete reports. Generates periodic ad hoc reports as required. Monitors, maintains and generates monthly, quarterly and annual team revenue productions for incentive plan reconciliation. Data entry using the Sales and hotel systems such as Delphi, OnQ/PEP, R&I and other systems required for the position. Ability to use & prepare complex reports with the use of hotel systems to include sales systems for tracking and booking, group pickup, inventory control and reservation system. Ability to post and reconcile group files for billing and collection. Creates and distributes internal/external correspondence and documents to other departments and clients as needed. Special projects as required but not limited to; incentive manuals, database reports, maintaining department files, creating forms and ensuring forms letters are updated and current. Other duties assigned by the Director of Sales and/or Senior Sales Manager. Assist the Sales team in site inspection preparation and execution to include daily showrooms, amenities, meeting rooms and meal arrangements. Prepares and organizes files in adherence with records retention policies. Maintenance of all computer data and organization for the Sales department to include creating new file folders, reader files and other duties. Communicate with internal and external guests to ensure proper contract execution of groups. Other duties as assigned. What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes:
Quality Productivity Dependability Customer Focus Adaptability Special Skills:
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to listen effectively and to speak English clearly. Ability to access and accurately input information using a moderately complex computer system. Hearing and visual ability to observe and detect signs of emergency situations. Ability to work effectively both independently and as a team. Ability to manage multiple projects, meet and work effectively under time and resource constraints. Ability to organize detailed information. Ability to decipher data and make sound decisions. Ability to work under time pressures and prioritize work. Education and Experience:
High School diploma or equivalent required. Minimum of 2 year college degree preferred. Prior experience required. Prior experience in 4 Diamond hotel/resort environment preferred.
Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at Phone: 210.270.0772
Equal Opportunity Employer, including disabled and veterans.
If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language: English - Spanish - Arabic - Chinese
English - Spanish - Chinese
If you want to view the Pay Transparency Policy Statement, please click the link: English