State of California
Client Services & Data Manager
State of California, Sacramento, California, United States, 95828
Under general direction provided by the California State Payroll System (CSPS) Technical Manager (Information Technology Manager II), the Client Services and Data manager is responsible for overseeing the activities of technical staff performing the creation and delivery of architectural documentation, interagency agreements, reports, data analytics and payroll data from multiple legacy systems to a new cloud hosted software solution.
The ITM I will oversee staff performing complex IT support activities for the CSPS IT Project, a project to improve and replace the current personnel and payroll systems. CSPS will deliver a modern solution for Human Capital Management (HCM) including core HR functionality (position control, personnel administration, benefits administration, and time management) and Payroll with employee self-service and streamlined business processes using innovative technology solutions.
They will perform a wide variety of activities such as system monitoring, environment analysis, data analysis and reporting, system design, problem resolution, and requirement agreement coordination. They will combine complex analysis for technical needs with project management tasks, which includes personnel and payroll system design planning and implementation activities for a highly complex IT project.
The ITM I must demonstrate the highest level of expertise in business systems analysis techniques and System Development Lifecycle (SDLC) practices, the Project Management Lifecycle (PMLC), CA-Project Management Framework (PMF), Change Control principles and practices, and customer service concepts.
Duties performed: (Candidates must perform the following functions with or without reasonable accommodations.)
Responsible for developing and maintaining service level agreement standards and processes for internal and external parties participating in the technical implementation of the project. Ensures customer needs are being met in accordance with state compliances standards and policies, or planning to meet those standards. Ensures agreement standards and uptime are being met through system monitoring and reporting. Participates in the technical workload planning, and change advisory board activities for the project which includes prioritization, solution assessment, level of effort estimations and analysis for new or changed technical implementation. Oversees the creation and adoption of architectural documentation for the systems and processes, such as System Design Documents (SDD) and Entity Relationship Diagrams (ERD). Coordinates process, policy, documentation for the technical systems and their partners. Manages technical customer engagement and supports technical improvements through coordination. Responsible for ensuring the execution of the future HR and Payroll solution reporting activities; data warehousing and business intelligence requirements are met; oversee the development of operational reports, dashboards and analytics. Responsible for collaborating with the contractor to design, develop, configure and implement the future state operational reports and future reporting strategies. Coordinate with the CSPS Functional Team and the SCO Information Systems Division to develop an overall Reporting Team strategic plan for operations. Develop the training program and process for requesting and developing complex report queries and data analytics in the future solution. Develop a comprehensive report catalog and ensure mandated reports are available at go-live. Participates in data governance, and data publishing, developing and implementing data quality controls and standards to optimize efficiency and streamlining processes to ensure project deadlines are met. Identifies and interprets data, using statistical techniques, and provides ongoing reports for strategic planning efforts. Provides metrics and evidence based reporting for policies and standards controlled by the incumbent's team. Completes data analysis on a regularly scheduled or ad-hoc basis for internal or external needs which includes creating reports and dashboards consumed internally, providing insight towards future activities, and reporting on various project growth opportunities. Ensures effective management of all resources assigned to the project including state staff and vendor staff. Develops and maintains effective communication and working relationships within the department and amongst contracted vendor representatives, State control agency administrators, governmental entities, and outside stakeholders. You will find additional information about the job in the Duty Statement .
Working Conditions
This position is located at The Emerald Tower on Capitol Mall, steps from Tower Bridge and is walking distance to the State Capitol. The building offers affordable monthly parking, employee gym access, an amenities center, and a beautiful mid-tower garden terrace. It is conveniently situated only blocks from Old Sacramento, numerous restaurants, a seasonal farmer's market, and the Crocker Art Museum. Overlooking the Golden 1 Arena and Downtown Commons, the office is accessible from Sacramento Regional Transit's light rail and bus systems, with convenient access to I-5, I-80, US 50 & US 99.
This position is eligible for hybrid telework under California Government Code Section 14200 for eligible applicants residing in California. All telework schedules are subject to change and may be reevaluated at any time. Specific telework arrangements may be discussed in more detail with the respective hiring manager. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the State Controller's Office policies.
This position is designated as excluded from collective bargaining: Where do I fit in?
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.
INFORMATION TECHNOLOGY MANAGER I Additional Documents
Job Application Package Checklist Duty Statement
Position Details
Job Code #: JC-495969
Position #(s): 051-221-1405-005
Working Title: Client Services & Data Manager
Classification: INFORMATION TECHNOLOGY MANAGER I $9,387.00 - $12,579.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions: 1
Work Location: Sacramento County
Telework: Hybrid
Job Type: Permanent, Full Time
Facility: California State Payroll System
Department Information
The Office of the State Controller (SCO) is the destination employer within the State of California. As California's chief fiscal officer, the Controller's Office ensures accountability and transparency of California's financial practices while promoting fairness and opportunity for all. Here, you'll work in a collaborative and supportive environment with diverse opportunities for professional growth and development. A career with the SCO offers meaningful work that directly impacts the state's future.
The California State Payroll System (CSPS) Project at the State Controller's Office plays a vital role in modernizing the state's human resources and payroll infrastructure. This project leads the implementation of an innovative Human Capital Management system that will streamline services for 300,000 state employees. The team manages the development of essential functions including personnel administration, payroll processing, benefits management, and employee self-service capabilities. By joining CSPS, you'll be at the center of a historic transformation, contributing to solutions that will enhance government operations for decades to come.
Visit our website to learn more about the State Controller's Office.
How did you hear about us? Take our survey!
Special Requirements A resume is required.
A Statement of Qualifications is required; please see 'Required Application Package Documents' for instructions.
Take the required examination here: Information Technology Manager I examination.
Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 11/7/2025 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
State Controller's Office N/A Attn: Human Resources Office - A.M. 300 Capitol Mall 3rd Floor, Ste 300
Sacramento , CA 95814
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
State Controller's Office N/A Human Resources Office - A.M. 300 Capitol Mall 3rd Floor, Ste 300
Sacramento , CA 95814 Applications must be received in HR, postmarked or submitted online by the final filing date. 08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - Please submit a Statement of Qualifications (SOQ). The SOQ should be written in narrative format, be no longer than one page in length using size 12 font , and respond to the prompts below:
Explain the data environment you have worked and the data you gathered including how you reported on it. Describe your experience with report generation and assimilating data. Resumes and cover letters cannot be substituted for the SOQ. Applications submitted without the SOQ will not be considered for the position. Applications submitted without a SOQ in a narrative format will automatically be excluded from the recruitment process.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Ability to uphold SCO's T.R.U.S.T.E.D values. Ability to communicate effectively while using tact and good judgment. Ability to work under pressure with changing priorities and/or deadlines. Ability to work well with others at all levels. Ability to formulate and recommend policies and procedures. Ability to analyze and resolve complex business problems. Ability to make critical and timely decisions. Ability to develop and foster collaborative working relationships. Ability to work in a collaborative environment with vendor and solution integrator personnel. Ability to develop new and innovative approaches and recommend changes. Ability to guide staff in navigating sensitive situations. Ability to guide staff in the completion of project artifacts from various sources to facilitate software design, development, testing and implementation. Experience with CGI Advantage or other similar HCM products. Experience with IBM Doors, JIRA, and SharePoint. Experience with application development concepts, methodologies, best practices and tools. Experience with Vendor Management. Experience with reviewing and approving contract deliverables. Experience planning, directing, mentoring, and coaching project teams. Excellent attendance, dependability, initiative and independence. Knowledge of emerging technologies and their application to business processes. Knowledge of and experience with the Systems Development Lifecycle (SDLC) principles and practices. Knowledge of the California Project Management Framework.
Benefits
Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information The Hiring Unit Contact is available to answer questions regarding the position or application process. Hiring Unit Contact: Jesse Rios (916) 322-3682
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 324-2223
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
The ITM I will oversee staff performing complex IT support activities for the CSPS IT Project, a project to improve and replace the current personnel and payroll systems. CSPS will deliver a modern solution for Human Capital Management (HCM) including core HR functionality (position control, personnel administration, benefits administration, and time management) and Payroll with employee self-service and streamlined business processes using innovative technology solutions.
They will perform a wide variety of activities such as system monitoring, environment analysis, data analysis and reporting, system design, problem resolution, and requirement agreement coordination. They will combine complex analysis for technical needs with project management tasks, which includes personnel and payroll system design planning and implementation activities for a highly complex IT project.
The ITM I must demonstrate the highest level of expertise in business systems analysis techniques and System Development Lifecycle (SDLC) practices, the Project Management Lifecycle (PMLC), CA-Project Management Framework (PMF), Change Control principles and practices, and customer service concepts.
Duties performed: (Candidates must perform the following functions with or without reasonable accommodations.)
Responsible for developing and maintaining service level agreement standards and processes for internal and external parties participating in the technical implementation of the project. Ensures customer needs are being met in accordance with state compliances standards and policies, or planning to meet those standards. Ensures agreement standards and uptime are being met through system monitoring and reporting. Participates in the technical workload planning, and change advisory board activities for the project which includes prioritization, solution assessment, level of effort estimations and analysis for new or changed technical implementation. Oversees the creation and adoption of architectural documentation for the systems and processes, such as System Design Documents (SDD) and Entity Relationship Diagrams (ERD). Coordinates process, policy, documentation for the technical systems and their partners. Manages technical customer engagement and supports technical improvements through coordination. Responsible for ensuring the execution of the future HR and Payroll solution reporting activities; data warehousing and business intelligence requirements are met; oversee the development of operational reports, dashboards and analytics. Responsible for collaborating with the contractor to design, develop, configure and implement the future state operational reports and future reporting strategies. Coordinate with the CSPS Functional Team and the SCO Information Systems Division to develop an overall Reporting Team strategic plan for operations. Develop the training program and process for requesting and developing complex report queries and data analytics in the future solution. Develop a comprehensive report catalog and ensure mandated reports are available at go-live. Participates in data governance, and data publishing, developing and implementing data quality controls and standards to optimize efficiency and streamlining processes to ensure project deadlines are met. Identifies and interprets data, using statistical techniques, and provides ongoing reports for strategic planning efforts. Provides metrics and evidence based reporting for policies and standards controlled by the incumbent's team. Completes data analysis on a regularly scheduled or ad-hoc basis for internal or external needs which includes creating reports and dashboards consumed internally, providing insight towards future activities, and reporting on various project growth opportunities. Ensures effective management of all resources assigned to the project including state staff and vendor staff. Develops and maintains effective communication and working relationships within the department and amongst contracted vendor representatives, State control agency administrators, governmental entities, and outside stakeholders. You will find additional information about the job in the Duty Statement .
Working Conditions
This position is located at The Emerald Tower on Capitol Mall, steps from Tower Bridge and is walking distance to the State Capitol. The building offers affordable monthly parking, employee gym access, an amenities center, and a beautiful mid-tower garden terrace. It is conveniently situated only blocks from Old Sacramento, numerous restaurants, a seasonal farmer's market, and the Crocker Art Museum. Overlooking the Golden 1 Arena and Downtown Commons, the office is accessible from Sacramento Regional Transit's light rail and bus systems, with convenient access to I-5, I-80, US 50 & US 99.
This position is eligible for hybrid telework under California Government Code Section 14200 for eligible applicants residing in California. All telework schedules are subject to change and may be reevaluated at any time. Specific telework arrangements may be discussed in more detail with the respective hiring manager. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the State Controller's Office policies.
This position is designated as excluded from collective bargaining: Where do I fit in?
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.
INFORMATION TECHNOLOGY MANAGER I Additional Documents
Job Application Package Checklist Duty Statement
Position Details
Job Code #: JC-495969
Position #(s): 051-221-1405-005
Working Title: Client Services & Data Manager
Classification: INFORMATION TECHNOLOGY MANAGER I $9,387.00 - $12,579.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions: 1
Work Location: Sacramento County
Telework: Hybrid
Job Type: Permanent, Full Time
Facility: California State Payroll System
Department Information
The Office of the State Controller (SCO) is the destination employer within the State of California. As California's chief fiscal officer, the Controller's Office ensures accountability and transparency of California's financial practices while promoting fairness and opportunity for all. Here, you'll work in a collaborative and supportive environment with diverse opportunities for professional growth and development. A career with the SCO offers meaningful work that directly impacts the state's future.
The California State Payroll System (CSPS) Project at the State Controller's Office plays a vital role in modernizing the state's human resources and payroll infrastructure. This project leads the implementation of an innovative Human Capital Management system that will streamline services for 300,000 state employees. The team manages the development of essential functions including personnel administration, payroll processing, benefits management, and employee self-service capabilities. By joining CSPS, you'll be at the center of a historic transformation, contributing to solutions that will enhance government operations for decades to come.
Visit our website to learn more about the State Controller's Office.
How did you hear about us? Take our survey!
Special Requirements A resume is required.
A Statement of Qualifications is required; please see 'Required Application Package Documents' for instructions.
Take the required examination here: Information Technology Manager I examination.
Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 11/7/2025 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
State Controller's Office N/A Attn: Human Resources Office - A.M. 300 Capitol Mall 3rd Floor, Ste 300
Sacramento , CA 95814
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
State Controller's Office N/A Human Resources Office - A.M. 300 Capitol Mall 3rd Floor, Ste 300
Sacramento , CA 95814 Applications must be received in HR, postmarked or submitted online by the final filing date. 08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - Please submit a Statement of Qualifications (SOQ). The SOQ should be written in narrative format, be no longer than one page in length using size 12 font , and respond to the prompts below:
Explain the data environment you have worked and the data you gathered including how you reported on it. Describe your experience with report generation and assimilating data. Resumes and cover letters cannot be substituted for the SOQ. Applications submitted without the SOQ will not be considered for the position. Applications submitted without a SOQ in a narrative format will automatically be excluded from the recruitment process.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Ability to uphold SCO's T.R.U.S.T.E.D values. Ability to communicate effectively while using tact and good judgment. Ability to work under pressure with changing priorities and/or deadlines. Ability to work well with others at all levels. Ability to formulate and recommend policies and procedures. Ability to analyze and resolve complex business problems. Ability to make critical and timely decisions. Ability to develop and foster collaborative working relationships. Ability to work in a collaborative environment with vendor and solution integrator personnel. Ability to develop new and innovative approaches and recommend changes. Ability to guide staff in navigating sensitive situations. Ability to guide staff in the completion of project artifacts from various sources to facilitate software design, development, testing and implementation. Experience with CGI Advantage or other similar HCM products. Experience with IBM Doors, JIRA, and SharePoint. Experience with application development concepts, methodologies, best practices and tools. Experience with Vendor Management. Experience with reviewing and approving contract deliverables. Experience planning, directing, mentoring, and coaching project teams. Excellent attendance, dependability, initiative and independence. Knowledge of emerging technologies and their application to business processes. Knowledge of and experience with the Systems Development Lifecycle (SDLC) principles and practices. Knowledge of the California Project Management Framework.
Benefits
Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information The Hiring Unit Contact is available to answer questions regarding the position or application process. Hiring Unit Contact: Jesse Rios (916) 322-3682
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 324-2223
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.