Claratel Behavioral Health
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Office Manager
role at
Claratel Behavioral Health
Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization located in metropolitan Atlanta, Georgia.
We offer a full range of mental health services, development disabilities programs, and substance abuse treatment to more than 11,000 uninsured and underinsured citizens annually.
As a public, not‑for‑profit organization we operate more than 20 locations in DeKalb County and employ a diverse workforce of over 500 direct‑care and support staff dedicated to helping clients recover and resume productive lives.
Location:
445 Winn Way, Decatur, GA 30030
Hours:
Monday – Friday, 8:00 am – 5:00 pm
Key Responsibilities
Lead and manage all front office operations to ensure efficiency and a positive client experience.
Monitor and analyze financial and operational reports to guide department performance.
Maintain quality assurance processes to reduce billing errors and denials.
Hire, train, supervise, and coach front office staff.
Oversee insurance verification, client intake, and demographic accuracy to support billing and authorization processes.
Ensure accurate client flow within the EHR to minimize corrections and rework.
Demonstrate strong knowledge of HIPAA regulations and ensure compliance at all times.
Support the agency’s mission, vision, and values through adherence to policies, compliance, and customer service standards.
Qualifications
Bachelor’s degree in a related field and two years of supervisory experience in a healthcare setting, OR six years of professional experience with at least two years in a supervisory role, OR a combination of education and experience.
Strong organizational, analytical, and problem‑solving skills.
Excellent communication skills, both written and verbal.
Working knowledge of Medicaid, Medicare, and commercial payers.
Demonstrated leadership ability with a focus on training and staff development.
Exceptional customer service and interpersonal skills.
Additional Requirements
Pre‑employment drug screening required.
Successful completion of an FBI Criminal History Record Check.
Participation in E‑Verify.
Claratel Behavioral Health is an Equal Opportunity Employer. Candidates who may require an accommodation under the Americans with Disabilities Act or similar law to perform the essential functions of this job are encouraged to contact Human Resources at hrhelp@claratel.org.
Claratel is an Equal Employment Opportunity Employer (EOE).
This policy applies to all aspects of employment, including hiring, promotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff and termination.
Claratel Behavioral Health participates in E‑Verify (Company ID: 226305).
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Office Manager
role at
Claratel Behavioral Health
Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization located in metropolitan Atlanta, Georgia.
We offer a full range of mental health services, development disabilities programs, and substance abuse treatment to more than 11,000 uninsured and underinsured citizens annually.
As a public, not‑for‑profit organization we operate more than 20 locations in DeKalb County and employ a diverse workforce of over 500 direct‑care and support staff dedicated to helping clients recover and resume productive lives.
Location:
445 Winn Way, Decatur, GA 30030
Hours:
Monday – Friday, 8:00 am – 5:00 pm
Key Responsibilities
Lead and manage all front office operations to ensure efficiency and a positive client experience.
Monitor and analyze financial and operational reports to guide department performance.
Maintain quality assurance processes to reduce billing errors and denials.
Hire, train, supervise, and coach front office staff.
Oversee insurance verification, client intake, and demographic accuracy to support billing and authorization processes.
Ensure accurate client flow within the EHR to minimize corrections and rework.
Demonstrate strong knowledge of HIPAA regulations and ensure compliance at all times.
Support the agency’s mission, vision, and values through adherence to policies, compliance, and customer service standards.
Qualifications
Bachelor’s degree in a related field and two years of supervisory experience in a healthcare setting, OR six years of professional experience with at least two years in a supervisory role, OR a combination of education and experience.
Strong organizational, analytical, and problem‑solving skills.
Excellent communication skills, both written and verbal.
Working knowledge of Medicaid, Medicare, and commercial payers.
Demonstrated leadership ability with a focus on training and staff development.
Exceptional customer service and interpersonal skills.
Additional Requirements
Pre‑employment drug screening required.
Successful completion of an FBI Criminal History Record Check.
Participation in E‑Verify.
Claratel Behavioral Health is an Equal Opportunity Employer. Candidates who may require an accommodation under the Americans with Disabilities Act or similar law to perform the essential functions of this job are encouraged to contact Human Resources at hrhelp@claratel.org.
Claratel is an Equal Employment Opportunity Employer (EOE).
This policy applies to all aspects of employment, including hiring, promotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff and termination.
Claratel Behavioral Health participates in E‑Verify (Company ID: 226305).
#J-18808-Ljbffr