VeeAR Projects Inc.
Oracle Fusion Cloud Customer Experience (CX) Architect
VeeAR Projects Inc., Austin, Texas, us, 78716
Oracle Fusion Cloud Customer Experience (CX) Architect
We are seeking a highly skilled and client‑facing
Functional Architect
with deep subject matter expertise in
Oracle Fusion Cloud Customer Experience (CX) . The ideal candidate will play a pivotal role in client engagements by leading discovery workshops, analyzing business requirements, and designing comprehensive CX solutions leveraging Oracle Cloud applications. This role demands a blend of functional expertise, strategic vision, and strong communication skills to act as a trusted advisor and thought leader for our clients.
Key Responsibilities Client Engagement & Requirements Analysis
Lead workshops and interviews with business stakeholders to gather, document, and analyze requirements across CX domains such as Sales, Service, Marketing, and Customer Data Management.
Map business processes and identify opportunities to optimize customer journeys using Oracle CX Cloud capabilities.
Solution Design & Configuration
Translate client requirements into functional solution designs and detailed configuration documents.
Architect and configure Oracle CX modules to meet business needs while adhering to best practices and scalability standards.
Advisory & Strategy
Serve as a subject matter expert (SME) for Oracle CX Cloud, advising clients on best‑in‑class customer engagement strategies, CRM processes, and omnichannel experiences.
Recommend process improvements and solution enhancements to maximize ROI from Oracle CX investments.
Partner with technical and integration teams to support solution delivery, data migration, and system integrations with ERP, CPQ, or third‑party applications.
Oversee system testing, UAT, training, and deployment to ensure seamless go‑live and adoption.
Support business development and presales efforts through solution demonstrations, proposal writing, and defining statements of work (SOWs).
Guide and mentor junior consultants and functional team members in Oracle CX solution design and implementation methodologies.
Qualifications & Experience
5–7 years
of experience with Oracle applications, with at least
3 years
in Oracle Fusion Cloud CX implementations.
Proven expertise in one or more Oracle CX modules, including:
Sales Cloud (SFA, Opportunity Management)
Customer Data Management (CDM)
Subscription Management / CPQ (if applicable)
Client Skills
Strong client‑facing skills with the ability to lead workshops, present solutions, and manage stakeholder expectations effectively.
Communication
Excellent written and verbal communication skills with the ability to explain complex concepts clearly.
Problem‑Solving
Strong analytical and problem‑solving capabilities to design innovative solutions addressing customer experience challenges.
Education
Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field.
Preferred Qualifications
Oracle Cloud CX Implementation Certification(s) in Sales, Service, or Marketing.
Experience integrating Oracle CX with ERP, EPM, or third‑party CRM/Marketing tools.
Familiarity with CX analytics, AI/ML‑driven customer insights, and journey orchestration tools.
Seniority Level
Mid‑Senior level
Employment Type
Contract
Job Function
Engineering and Information Technology
Industries
Software Development and Technology, Information and Media
#J-18808-Ljbffr
Functional Architect
with deep subject matter expertise in
Oracle Fusion Cloud Customer Experience (CX) . The ideal candidate will play a pivotal role in client engagements by leading discovery workshops, analyzing business requirements, and designing comprehensive CX solutions leveraging Oracle Cloud applications. This role demands a blend of functional expertise, strategic vision, and strong communication skills to act as a trusted advisor and thought leader for our clients.
Key Responsibilities Client Engagement & Requirements Analysis
Lead workshops and interviews with business stakeholders to gather, document, and analyze requirements across CX domains such as Sales, Service, Marketing, and Customer Data Management.
Map business processes and identify opportunities to optimize customer journeys using Oracle CX Cloud capabilities.
Solution Design & Configuration
Translate client requirements into functional solution designs and detailed configuration documents.
Architect and configure Oracle CX modules to meet business needs while adhering to best practices and scalability standards.
Advisory & Strategy
Serve as a subject matter expert (SME) for Oracle CX Cloud, advising clients on best‑in‑class customer engagement strategies, CRM processes, and omnichannel experiences.
Recommend process improvements and solution enhancements to maximize ROI from Oracle CX investments.
Partner with technical and integration teams to support solution delivery, data migration, and system integrations with ERP, CPQ, or third‑party applications.
Oversee system testing, UAT, training, and deployment to ensure seamless go‑live and adoption.
Support business development and presales efforts through solution demonstrations, proposal writing, and defining statements of work (SOWs).
Guide and mentor junior consultants and functional team members in Oracle CX solution design and implementation methodologies.
Qualifications & Experience
5–7 years
of experience with Oracle applications, with at least
3 years
in Oracle Fusion Cloud CX implementations.
Proven expertise in one or more Oracle CX modules, including:
Sales Cloud (SFA, Opportunity Management)
Customer Data Management (CDM)
Subscription Management / CPQ (if applicable)
Client Skills
Strong client‑facing skills with the ability to lead workshops, present solutions, and manage stakeholder expectations effectively.
Communication
Excellent written and verbal communication skills with the ability to explain complex concepts clearly.
Problem‑Solving
Strong analytical and problem‑solving capabilities to design innovative solutions addressing customer experience challenges.
Education
Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field.
Preferred Qualifications
Oracle Cloud CX Implementation Certification(s) in Sales, Service, or Marketing.
Experience integrating Oracle CX with ERP, EPM, or third‑party CRM/Marketing tools.
Familiarity with CX analytics, AI/ML‑driven customer insights, and journey orchestration tools.
Seniority Level
Mid‑Senior level
Employment Type
Contract
Job Function
Engineering and Information Technology
Industries
Software Development and Technology, Information and Media
#J-18808-Ljbffr