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ConfigUSA

Desktop end-user technical support

ConfigUSA, Boise, Idaho, United States, 83708

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Responsibilities:

Deploying desktops and laptops, monitors and other equipment and software to end users at Micron Replacement and upgrade of consumer replaceable parts (ie hard drives, memory, graphic cards) Troubleshooting basic network issues, activating ports, VPN connections, basic configurations on switches.

Troubleshooting hardware and accessories issues (ie desktops, laptops, monitors, keyboard/mice, printers, mobile devices, A/V equipment).

Requirements:

2+ years providing end-user technical support preferred A+ Certification preferred Working knowledge of the following technologies:

Active Directory

Windows XP, 7, and 10

Knowledge of anti-virus / anti-malware programs Microsoft Office suite Building / imaging computers Wiring / Cabling Network technologies Installation and support of wide range of peripherals

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