H&R Block
Overview
Join to apply for the
Team Leader
role at
H&R Block . At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high performing, connected culture where everyone belongs. We are focused on innovation, client experience, and sustainable growth as part of Block Next, a multi-year transformation to elevate how we work, serve, and lead in our industry. If you embrace challenges as opportunities and want to make a meaningful difference where you live, work, and play, our door is always open. Responsibilities
Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. Serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives. Act as a knowledgeable resource on tax topics and products for associates; build client relationships that strengthen over time. Lead daily team activities to ensure work is completed on time with attention to quality, priorities, and goals. Train and coach associates to execute Service Standards and recognize outstanding contributions. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns as required and support ongoing tax knowledge and compliance. Conduct timely performance reviews and partner with the Associate Relations Center to address performance concerns. Qualifications
Prior experience in a customer service, shift leader, or similar role. Experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns). Annual continuing education and ability to meet IRS and applicable state requirements. Computer proficiency with MS Office and ability to work independently with minimal supervision. Strong customer-centric mindset, adaptability, and resilience; flexible schedule as needed by business. High school diploma or equivalent (or higher). Benefits
Wellbeing program and health resources, including Health Advocate and Wellbeing (BetterYou). Neurodiversity and caregiver support. Discounts on everyday items and services. Medical coverage, 401k, and Employee Stock Purchase Plan (eligibility applies). More benefits details at blockbenefits.com. About the Community
H&R Block is an equal opportunity employer that values diversity and inclusion. We foster a connected culture where trust, care, and collaboration help everyone belong. If you’re looking to make an impact, H&R Block is the place for you.
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Join to apply for the
Team Leader
role at
H&R Block . At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high performing, connected culture where everyone belongs. We are focused on innovation, client experience, and sustainable growth as part of Block Next, a multi-year transformation to elevate how we work, serve, and lead in our industry. If you embrace challenges as opportunities and want to make a meaningful difference where you live, work, and play, our door is always open. Responsibilities
Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. Serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives. Act as a knowledgeable resource on tax topics and products for associates; build client relationships that strengthen over time. Lead daily team activities to ensure work is completed on time with attention to quality, priorities, and goals. Train and coach associates to execute Service Standards and recognize outstanding contributions. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns as required and support ongoing tax knowledge and compliance. Conduct timely performance reviews and partner with the Associate Relations Center to address performance concerns. Qualifications
Prior experience in a customer service, shift leader, or similar role. Experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns). Annual continuing education and ability to meet IRS and applicable state requirements. Computer proficiency with MS Office and ability to work independently with minimal supervision. Strong customer-centric mindset, adaptability, and resilience; flexible schedule as needed by business. High school diploma or equivalent (or higher). Benefits
Wellbeing program and health resources, including Health Advocate and Wellbeing (BetterYou). Neurodiversity and caregiver support. Discounts on everyday items and services. Medical coverage, 401k, and Employee Stock Purchase Plan (eligibility applies). More benefits details at blockbenefits.com. About the Community
H&R Block is an equal opportunity employer that values diversity and inclusion. We foster a connected culture where trust, care, and collaboration help everyone belong. If you’re looking to make an impact, H&R Block is the place for you.
#J-18808-Ljbffr