H&R Block
Overview
Join to apply for the
Team Leader
role at
H&R Block . At H&R Block, we believe in the power of people helping people and delivering help and confidence to our clients, associates, and communities. We cultivate a high-performing, connected culture where everyone belongs. We are pursuing Block Next, a multi-year strategy focused on innovation, client experience, and sustainable growth. Responsibilities
Provide leadership to a customer-centric team of associates and accelerate the seasonal tax business by managing a single H&R Block tax office. Serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives. Act as a knowledgeable resource on tax topics and products for associates and help them advance their knowledge and skills. Lead daily activities to ensure tax office work is completed on time with quality, clear priorities, and alignment to goals. Build an engaging team environment by training and coaching associates to meet Service Standards and recognize outstanding contributions. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Conduct timely performance reviews and partner with the Associate Relations Center to resolve issues and address performance concerns. Your Expertise / Qualifications
Prior experience in a customer service, shift leader, or similar role. Experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Annual completion of continuing education and ability to meet all IRS and applicable state requirements. Computer proficiency with the ability to use MS Office. Demonstrated ability to work independently with minimal supervision. Patient, determined, resilient with a customer-centric mindset. Able to work a flexible schedule and adapt to business needs. High school diploma or equivalent (or higher). Desirable: multi-unit people management experience in retail, restaurant, banking, or related industries; 2+ years as a Tax Professional. Benefits
Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou, to help you build healthy habits. Neurodiversity and caregiver support available to you and your family. Various discounts on everyday items and services. Benefits with eligibility: Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan. Check all available benefits at blockbenefits.com. The Community You Will Join
H&R Block is committed to a connected culture where trust, care, and connections help us work together. We strive to create an environment where everyone feels safe to bring their authentic self to work and belongs as part of a larger team. We are proud to be recognized globally for outstanding workplaces and to have colleagues who help each other grow. H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Note: Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
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Join to apply for the
Team Leader
role at
H&R Block . At H&R Block, we believe in the power of people helping people and delivering help and confidence to our clients, associates, and communities. We cultivate a high-performing, connected culture where everyone belongs. We are pursuing Block Next, a multi-year strategy focused on innovation, client experience, and sustainable growth. Responsibilities
Provide leadership to a customer-centric team of associates and accelerate the seasonal tax business by managing a single H&R Block tax office. Serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives. Act as a knowledgeable resource on tax topics and products for associates and help them advance their knowledge and skills. Lead daily activities to ensure tax office work is completed on time with quality, clear priorities, and alignment to goals. Build an engaging team environment by training and coaching associates to meet Service Standards and recognize outstanding contributions. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Conduct timely performance reviews and partner with the Associate Relations Center to resolve issues and address performance concerns. Your Expertise / Qualifications
Prior experience in a customer service, shift leader, or similar role. Experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Annual completion of continuing education and ability to meet all IRS and applicable state requirements. Computer proficiency with the ability to use MS Office. Demonstrated ability to work independently with minimal supervision. Patient, determined, resilient with a customer-centric mindset. Able to work a flexible schedule and adapt to business needs. High school diploma or equivalent (or higher). Desirable: multi-unit people management experience in retail, restaurant, banking, or related industries; 2+ years as a Tax Professional. Benefits
Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou, to help you build healthy habits. Neurodiversity and caregiver support available to you and your family. Various discounts on everyday items and services. Benefits with eligibility: Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan. Check all available benefits at blockbenefits.com. The Community You Will Join
H&R Block is committed to a connected culture where trust, care, and connections help us work together. We strive to create an environment where everyone feels safe to bring their authentic self to work and belongs as part of a larger team. We are proud to be recognized globally for outstanding workplaces and to have colleagues who help each other grow. H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Note: Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
#J-18808-Ljbffr