Salt Lake Valley Chevrolet
Salt Lake Valley Auto Group is currently accepting applications for a Service Manager/Service Drive Manager for our Chevrolet location in West Valley.
Description of the role:
The Service Manager plays a crucial role in overseeing the efficient operation of service and maintenance activities within the company.
Responsibilities:
Manage the service team, ensuring excellent customer service, overseeing service operations
Resolve customer complaints and maintain service quality standards
Assist customers in servicing, repairing and explaining each service needed
Understand customers; match requirements and concerns to various service options
Explain service being performed and keep customer informed and updated throughout the service of their vehicle
Stay up to date on new products, features, accessories and attending product training as required
Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Requirements:
A minimum of 3 years of experience as a Service Manager or General Motors is required
Strong focus on providing excellent customer service
Clean driving record & valid driver's license
Driven personality, eager to improve and able to work within and support internal teams
Benefits: Some of the benefits of this position include competitive compensation, room for growth within the company, medical, dental, holiday, vacation, 401(k), and the opportunity to work with a dedicated team.
About the company: Salt Lake Valley Auto Group is a reputable company in the automotive industry, known for its commitment to providing top-notch service to its customers. The company values teamwork, professionalism, and customer satisfaction above all else.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Description of the role:
The Service Manager plays a crucial role in overseeing the efficient operation of service and maintenance activities within the company.
Responsibilities:
Manage the service team, ensuring excellent customer service, overseeing service operations
Resolve customer complaints and maintain service quality standards
Assist customers in servicing, repairing and explaining each service needed
Understand customers; match requirements and concerns to various service options
Explain service being performed and keep customer informed and updated throughout the service of their vehicle
Stay up to date on new products, features, accessories and attending product training as required
Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Requirements:
A minimum of 3 years of experience as a Service Manager or General Motors is required
Strong focus on providing excellent customer service
Clean driving record & valid driver's license
Driven personality, eager to improve and able to work within and support internal teams
Benefits: Some of the benefits of this position include competitive compensation, room for growth within the company, medical, dental, holiday, vacation, 401(k), and the opportunity to work with a dedicated team.
About the company: Salt Lake Valley Auto Group is a reputable company in the automotive industry, known for its commitment to providing top-notch service to its customers. The company values teamwork, professionalism, and customer satisfaction above all else.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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