Poppy Bank
Overview
Front Office Coordinator (Administrative) – Atlanta Allergy & Asthma Clinic (AAA), affiliated with SENTA Partners. AAA is the largest allergy group in Georgia, treating both children and adults at 18 locations across Atlanta and north Georgia. SENTA Partners provides management services to ENT and Allergy private practices to improve operational efficiency and financial performance.
Position Summary The Front Office Coordinator at SENTA Partners serves as the first point of contact for patients, visitors, and staff. This role ensures smooth and efficient operation by managing front office tasks, providing excellent customer service, and supporting the clinical team. Responsibilities include scheduling appointments, managing patient information, and facilitating communication between patients and medical staff.
Responsibilities
Greet and check-in patients in a friendly and professional manner.
Manage patient appointment scheduling, including rescheduling and cancellations.
Answer incoming phone calls, respond to inquiries, and direct calls as needed.
Collect and verify patient information, including insurance details and demographics.
Maintain patient records in the practice management system, ensuring accuracy and confidentiality.
Process patient payments, handle billing inquiries, and provide receipts for transactions.
Coordinate communication between the front office, clinical staff, and physicians.
Monitor and maintain the cleanliness and organization of the front office area.
Assist patients with completing required forms and paperwork.
Manage office supplies, ensuring availability for front office operations.
Handle patient concerns or complaints with empathy and escalate issues when necessary.
Support the administrative needs of the practice, including data entry, filing, and correspondence.
Adhere to HIPAA regulations and company policies regarding patient information and confidentiality.
What We Offer
Comprehensive Health Benefits (Medical, Dental, and Vision)
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Short & Long Term Disability
Holidays & Paid Time Off (PTO)
Employee Assistance Program (EAP)
Retirement Contribution Program - 401(K) Match
Clinic Hours AAA ONLY — Monday-Friday, Half-Day Fridays (office closes at 12pm), No Weekends. Some float expectations to nearby offices.
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Position Summary The Front Office Coordinator at SENTA Partners serves as the first point of contact for patients, visitors, and staff. This role ensures smooth and efficient operation by managing front office tasks, providing excellent customer service, and supporting the clinical team. Responsibilities include scheduling appointments, managing patient information, and facilitating communication between patients and medical staff.
Responsibilities
Greet and check-in patients in a friendly and professional manner.
Manage patient appointment scheduling, including rescheduling and cancellations.
Answer incoming phone calls, respond to inquiries, and direct calls as needed.
Collect and verify patient information, including insurance details and demographics.
Maintain patient records in the practice management system, ensuring accuracy and confidentiality.
Process patient payments, handle billing inquiries, and provide receipts for transactions.
Coordinate communication between the front office, clinical staff, and physicians.
Monitor and maintain the cleanliness and organization of the front office area.
Assist patients with completing required forms and paperwork.
Manage office supplies, ensuring availability for front office operations.
Handle patient concerns or complaints with empathy and escalate issues when necessary.
Support the administrative needs of the practice, including data entry, filing, and correspondence.
Adhere to HIPAA regulations and company policies regarding patient information and confidentiality.
What We Offer
Comprehensive Health Benefits (Medical, Dental, and Vision)
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Short & Long Term Disability
Holidays & Paid Time Off (PTO)
Employee Assistance Program (EAP)
Retirement Contribution Program - 401(K) Match
Clinic Hours AAA ONLY — Monday-Friday, Half-Day Fridays (office closes at 12pm), No Weekends. Some float expectations to nearby offices.
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