Help Desk Analyst I

We are looking for a skilled Help Desk Analyst I to join our team in San Antonio, Texas. In this role, you will provide technical support for macOS and iOS devices, ensuring seamless operations for end-users. Responsibilities: Provide first-level troubleshooting for hardware, software, and network issues, escalating more complex problems as needed. Install, configure, and support macOS workstations, iOS devices, and related peripherals. Manage and deploy software updates, system upgrades, and other IT solutions. Utilize tools such as Jamf Pro to oversee Apple device management and ensure compliance. Maintain an accurate inventory of IT assets, including devices, licenses, and peripherals. Develop and update documentation, such as quick reference guides, FAQs, and training materials. Assist with onboarding new employees by setting up IT systems and conducting training sessions. Offer on-site technical support for legal proceedings and company events as required. Research and recommend improvements in IT tools, keeping up with industry trends and best practices. Support routine maintenance tasks and contribute to departmental projects as assigned. Requirements: Associate's or Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience. At least 3 years of experience providing IT support in a macOS and iOS-focused environment. Hands-on expertise with macOS versions 13 and newer. Proficiency in Microsoft 365 applications, including Teams, SharePoint, OneDrive, and Office tools. Experience working with Jamf Pro or similar Apple device management platforms. Strong problem-solving skills and familiarity with computer hardware, networks, and troubleshooting. Excellent written, verbal, and interpersonal communication skills. Willingness to travel occasionally to provide in-person support as needed. Robert Half is an Equal Opportunity Employer. M/F/Disability/Veterans. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. #J-18808-Ljbffr