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Help Desk Analyst I
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Jobs via Dice 2 days ago Be among the first 25 applicants Join to apply for the
Help Desk Analyst I
role at
Jobs via Dice Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following. Apply via Dice today!
Description
We are looking for a skilled Help Desk Analyst I to join our team in Dayton, Ohio. In this long-term contract position, you will play a vital role in providing technical support and resolving issues to ensure smooth operations for our organization. This role requires strong problem-solving skills and a customer-focused mindset to address day-to-day IT challenges efficiently.
Responsibilities:
Respond promptly to incoming service desk tickets, ensuring accurate documentation of issues and resolutions.
Provide technical support for Microsoft Windows 10, troubleshooting basic system and software problems.
Manage Active Directory accounts, including creating, updating, and removing user profiles as needed.
Diagnose and resolve hardware and software issues, escalating complex problems to higher-level support when necessary.
Offer guidance and assistance to users experiencing technical difficulties, maintaining professionalism and patience.
Monitor system performance and report recurring issues to enhance operational efficiency.
Collaborate with team members to implement solutions and share knowledge to improve the help desk process.
Maintain up-to-date knowledge of the organization's IT systems and procedures.
Ensure compliance with company policies and standards when handling sensitive information or resolving technical problems.
Requirements
Minimum of 1 year of experience in a help desk or technical support role.
Proficiency in troubleshooting Microsoft Windows 10 and related software.
Familiarity with managing Active Directory accounts and configurations.
Ability to perform basic troubleshooting for hardware and software issues.
Experience handling service desk tickets and providing timely resolutions.
Strong communication skills to effectively assist users and document solutions.
Detail-oriented with the ability to follow procedures and meet deadlines.
A proactive approach to identifying and resolving recurring technical issues.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use. Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Sign in to set job alerts for Help Desk Analyst roles.
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Help Desk Analyst I
role at
Jobs via Dice 2 days ago Be among the first 25 applicants Join to apply for the
Help Desk Analyst I
role at
Jobs via Dice Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following. Apply via Dice today!
Description
We are looking for a skilled Help Desk Analyst I to join our team in Dayton, Ohio. In this long-term contract position, you will play a vital role in providing technical support and resolving issues to ensure smooth operations for our organization. This role requires strong problem-solving skills and a customer-focused mindset to address day-to-day IT challenges efficiently.
Responsibilities:
Respond promptly to incoming service desk tickets, ensuring accurate documentation of issues and resolutions.
Provide technical support for Microsoft Windows 10, troubleshooting basic system and software problems.
Manage Active Directory accounts, including creating, updating, and removing user profiles as needed.
Diagnose and resolve hardware and software issues, escalating complex problems to higher-level support when necessary.
Offer guidance and assistance to users experiencing technical difficulties, maintaining professionalism and patience.
Monitor system performance and report recurring issues to enhance operational efficiency.
Collaborate with team members to implement solutions and share knowledge to improve the help desk process.
Maintain up-to-date knowledge of the organization's IT systems and procedures.
Ensure compliance with company policies and standards when handling sensitive information or resolving technical problems.
Requirements
Minimum of 1 year of experience in a help desk or technical support role.
Proficiency in troubleshooting Microsoft Windows 10 and related software.
Familiarity with managing Active Directory accounts and configurations.
Ability to perform basic troubleshooting for hardware and software issues.
Experience handling service desk tickets and providing timely resolutions.
Strong communication skills to effectively assist users and document solutions.
Detail-oriented with the ability to follow procedures and meet deadlines.
A proactive approach to identifying and resolving recurring technical issues.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use. Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Sign in to set job alerts for Help Desk Analyst roles.
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr