Enterfusion
Tier II Help Desk Technician (Managed Services, on-site Orlando)
Enterfusion, Orlando, Florida, us, 32885
We are in search of a
genuine Tier 2
professional who can take full responsibility for
escalations
related to networking and Windows server workloads in a dynamic MSP, multi-tenant setting. Your approach is
proactive you monitor systems, foresee issues, and
resolve challenges before users even notice . When challenges arise, you confidently take charge and manage them effortlessly. Additionally, youre ready to engage in a
mandatory on-call rotation . This role is
not
suited for someone looking to learn on the job; we want someone who is already performing at a Tier 2 level. Must?haves 35+ years in IT support with
recent Tier 2
responsibilities;
MSP experience strongly preferred Demonstrated ownership of escalations and complex incidents;
proactive
problem prevention Hands?on with
Microsoft 365 & Entra ID
tenant admin, Intune device/compliance Solid networking across VLAN/DHCP/DNS/VPN; can read basic topology diagrams Comfortable with a modern PSA and RMM Willing to participate in a
required on?call rotation Excellent written and verbal communication with users
Nice?to?haves Fortinet (policies/NAT/VPN), Unifi/HP Aruba AWS EC2
and/or
Azure
IaaS (VMs, networking) PowerShell automation; Autopilot/Defender/Conditional Access
What youll do Proactively monitor and remediate risks across servers, networks, and tenants (alerts, capacity, patching) Take ownership of escalated tickets from Tier 1 and deliver root?cause resolution Administer Windows Server (AD/DNS/DHCP/Group Policy/FS), Hyper?V, and M365/Entra ID/Intune Configure and troubleshoot networks: VLANs, DHCP options, DNS, VPN, site?to?site tunnels Work with common SMB firewall/switch platforms (NAT, policies, and routing basics) Deploy/monitor via RMM; document in the knowledge base; manage SLAs in the PSA Perform scheduled maintenance, patching, and after?hours changes as needed Mentor Tier 1 on troubleshooting methodology and customer comms
Work location & schedule On?site in Orlando, FL. Standard MF business hours with
required on?call/after?hours rotations . COMPENSATION
Annual salary of
$70,000-85,000/ year commensurate with experience +
on-call stipend
as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance. Benefits Include: PTO
Accrual begins after 90 days, with increasing PTO over time. Health Insurance
Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue. Life Insurance, Dental & Vision Insurance
100% company-paid coverage for employees. Short- & Long-Term Disability Insurance
Income protection benefits provided. SIMPLE IRA
Enterfusion matches employee contributions up to a set percentage. Continued Learning
Reimbursement for required or beneficial certifications, plus training support.
Join Enterfusion and be part of a team that invests in your success! #J-18808-Ljbffr
genuine Tier 2
professional who can take full responsibility for
escalations
related to networking and Windows server workloads in a dynamic MSP, multi-tenant setting. Your approach is
proactive you monitor systems, foresee issues, and
resolve challenges before users even notice . When challenges arise, you confidently take charge and manage them effortlessly. Additionally, youre ready to engage in a
mandatory on-call rotation . This role is
not
suited for someone looking to learn on the job; we want someone who is already performing at a Tier 2 level. Must?haves 35+ years in IT support with
recent Tier 2
responsibilities;
MSP experience strongly preferred Demonstrated ownership of escalations and complex incidents;
proactive
problem prevention Hands?on with
Microsoft 365 & Entra ID
tenant admin, Intune device/compliance Solid networking across VLAN/DHCP/DNS/VPN; can read basic topology diagrams Comfortable with a modern PSA and RMM Willing to participate in a
required on?call rotation Excellent written and verbal communication with users
Nice?to?haves Fortinet (policies/NAT/VPN), Unifi/HP Aruba AWS EC2
and/or
Azure
IaaS (VMs, networking) PowerShell automation; Autopilot/Defender/Conditional Access
What youll do Proactively monitor and remediate risks across servers, networks, and tenants (alerts, capacity, patching) Take ownership of escalated tickets from Tier 1 and deliver root?cause resolution Administer Windows Server (AD/DNS/DHCP/Group Policy/FS), Hyper?V, and M365/Entra ID/Intune Configure and troubleshoot networks: VLANs, DHCP options, DNS, VPN, site?to?site tunnels Work with common SMB firewall/switch platforms (NAT, policies, and routing basics) Deploy/monitor via RMM; document in the knowledge base; manage SLAs in the PSA Perform scheduled maintenance, patching, and after?hours changes as needed Mentor Tier 1 on troubleshooting methodology and customer comms
Work location & schedule On?site in Orlando, FL. Standard MF business hours with
required on?call/after?hours rotations . COMPENSATION
Annual salary of
$70,000-85,000/ year commensurate with experience +
on-call stipend
as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance. Benefits Include: PTO
Accrual begins after 90 days, with increasing PTO over time. Health Insurance
Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue. Life Insurance, Dental & Vision Insurance
100% company-paid coverage for employees. Short- & Long-Term Disability Insurance
Income protection benefits provided. SIMPLE IRA
Enterfusion matches employee contributions up to a set percentage. Continued Learning
Reimbursement for required or beneficial certifications, plus training support.
Join Enterfusion and be part of a team that invests in your success! #J-18808-Ljbffr