Caribou Maine
Associate Systems Administrator
Caribou Maine, Hattiesburg, Mississippi, United States, 39400
JOB TITLE:
Associate Systems Administrator
DEPARTMENT:
Information Technology
REPORTS TO:
Director of Information Technology
FLSA STATUS:
Exempt
OUR GUIDING PRINCIPLES:
Make every interaction Count
Act with Respect and Integrity
Demonstrate Passion for Continuous Improvement
Be Worth of Trust from all Stakeholders
OVERVIEW:
The Associate Systems Administrator role has a focus on the daily operations of the Helpdesk to maintain SOP adherence, in alignment configuration policies. The position will facilitate operations between daily Helpdesk operations and System Administration, in support of the company’s SaaS tools, Azure environment, and Office 365 with the focus of end-user support and experience, in alignment with compliance and security posture.
ESSENTIAL FUNCTIONS:
The Associate Systems Administrator is responsible for overseeing the Helpdesk team to provide excellent end-user experience while meeting ticket SLA’s and metrics; and assisting with ticket escalations and maintaining SLA’s, ticket objectives, and reporting ticket metrics. The position will also facilitate communication and operational guidance between Helpdesk operations and System administration. The Associate System Administrator will also provide support to Azure Administrator and IT Directors with various tasks in the Azure Environment, Entra AD, Office 365 portals and multiple SaaS tools.
Primary Responsibilities:
Supervise and lead the Helpdesk team to provide excellent service in support of end-user experience while maintaining efficiency. Monitor and maintain ticket SLA and metrics. Make adjustments to operational policy to maintain excellent ticket metrics. Review, edit and create SOP documentation to provide consistent ticket processing and experience. Create and maintain runbooks in ticketing system to assist technicians when processing tickets. Review, advise and assist with making adjustments to the ticketing system to increase efficiency, consistency and maintaining documentation. Audit tickets to ensure proper documentation, processing and SLA metrics are met. Respond to and take ownership of Helpdesk ticket escalations. Assist with general Helpdesk ticket queue when SLA metric breach is at risk. Manage, troubleshoot and process change request in Office 365 and Microsoft 365 Exchange admin center. Monitor the deployment, redeployment and configuration policies of Windows 11 endpoints though the use of Intune and Autopilot. Ensure proper software patching, Windows OS updates and hardware patching in accordance with vulnerability assessments. Promote a culture of security by encouraging end-user education in alignment with corporate security posture. Work closely with System Admins, IT Directors, and stakeholders to maintain good relationships and provide operational efficiency. Manage Passwordless Authentication, MFA, WHFB (Windows Hello for Business) and conditional access policies. Assist with the credentialing and de-credentialing of users, in accordance with contractual obligations. SUPERVISORY RESPONSIBILITY:
This position has supervisory responsibility and is responsible for overseeing the IT Help Desk Technicians.
QUALIFICATIONS:
Bachelor’s degree required. Bachelor’s of Information Technology or related field preferred. 5 years of relevant management experience or 10 years of IT administration required. 2 years of experience in administration of Azure based solutions, Office 365 or SaaS tools. Excellent communication skills. Ability to communicate cross-functionally via phone, Email, Team’s chat, video calls, Etc. Schedule flexibility in support of project deliverables. Knowledge, Skills, and Abilities Required: Strong Microsoft AD and Azure skills. Skilled with PowerShell and PowerShell scripting. Skilled with the Windows Deployment Service. Ability to work independently and track task deliverable dates and timelines. Ability to follow complex business processes that requires 100% accuracy. Strong multi-tasking skills. The ability to work with confidential data in a professional manner. Ability to write clearly and accurately document activities. Ability to set priorities and manage work and deadlines independently. Ability to analyze data and make recommendations based on national and local trends and to design processes that enhance services while maximizing college resources. Demonstrated effective oral, written, and interpersonal communication skills. PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Communicating with others to exchange information. Repeating motions that may include the wrists, hands and/or fingers. Assessing the accuracy, neatness and thoroughness of the work assigned.
OTHER DUTIES AS ASSIGNED:
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY
SaviLinx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
VEVRAA FEDERAL CONTRACTOR/EQUAL OPPORTUNITY EMPLOYER
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Associate Systems Administrator
DEPARTMENT:
Information Technology
REPORTS TO:
Director of Information Technology
FLSA STATUS:
Exempt
OUR GUIDING PRINCIPLES:
Make every interaction Count
Act with Respect and Integrity
Demonstrate Passion for Continuous Improvement
Be Worth of Trust from all Stakeholders
OVERVIEW:
The Associate Systems Administrator role has a focus on the daily operations of the Helpdesk to maintain SOP adherence, in alignment configuration policies. The position will facilitate operations between daily Helpdesk operations and System Administration, in support of the company’s SaaS tools, Azure environment, and Office 365 with the focus of end-user support and experience, in alignment with compliance and security posture.
ESSENTIAL FUNCTIONS:
The Associate Systems Administrator is responsible for overseeing the Helpdesk team to provide excellent end-user experience while meeting ticket SLA’s and metrics; and assisting with ticket escalations and maintaining SLA’s, ticket objectives, and reporting ticket metrics. The position will also facilitate communication and operational guidance between Helpdesk operations and System administration. The Associate System Administrator will also provide support to Azure Administrator and IT Directors with various tasks in the Azure Environment, Entra AD, Office 365 portals and multiple SaaS tools.
Primary Responsibilities:
Supervise and lead the Helpdesk team to provide excellent service in support of end-user experience while maintaining efficiency. Monitor and maintain ticket SLA and metrics. Make adjustments to operational policy to maintain excellent ticket metrics. Review, edit and create SOP documentation to provide consistent ticket processing and experience. Create and maintain runbooks in ticketing system to assist technicians when processing tickets. Review, advise and assist with making adjustments to the ticketing system to increase efficiency, consistency and maintaining documentation. Audit tickets to ensure proper documentation, processing and SLA metrics are met. Respond to and take ownership of Helpdesk ticket escalations. Assist with general Helpdesk ticket queue when SLA metric breach is at risk. Manage, troubleshoot and process change request in Office 365 and Microsoft 365 Exchange admin center. Monitor the deployment, redeployment and configuration policies of Windows 11 endpoints though the use of Intune and Autopilot. Ensure proper software patching, Windows OS updates and hardware patching in accordance with vulnerability assessments. Promote a culture of security by encouraging end-user education in alignment with corporate security posture. Work closely with System Admins, IT Directors, and stakeholders to maintain good relationships and provide operational efficiency. Manage Passwordless Authentication, MFA, WHFB (Windows Hello for Business) and conditional access policies. Assist with the credentialing and de-credentialing of users, in accordance with contractual obligations. SUPERVISORY RESPONSIBILITY:
This position has supervisory responsibility and is responsible for overseeing the IT Help Desk Technicians.
QUALIFICATIONS:
Bachelor’s degree required. Bachelor’s of Information Technology or related field preferred. 5 years of relevant management experience or 10 years of IT administration required. 2 years of experience in administration of Azure based solutions, Office 365 or SaaS tools. Excellent communication skills. Ability to communicate cross-functionally via phone, Email, Team’s chat, video calls, Etc. Schedule flexibility in support of project deliverables. Knowledge, Skills, and Abilities Required: Strong Microsoft AD and Azure skills. Skilled with PowerShell and PowerShell scripting. Skilled with the Windows Deployment Service. Ability to work independently and track task deliverable dates and timelines. Ability to follow complex business processes that requires 100% accuracy. Strong multi-tasking skills. The ability to work with confidential data in a professional manner. Ability to write clearly and accurately document activities. Ability to set priorities and manage work and deadlines independently. Ability to analyze data and make recommendations based on national and local trends and to design processes that enhance services while maximizing college resources. Demonstrated effective oral, written, and interpersonal communication skills. PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Communicating with others to exchange information. Repeating motions that may include the wrists, hands and/or fingers. Assessing the accuracy, neatness and thoroughness of the work assigned.
OTHER DUTIES AS ASSIGNED:
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY
SaviLinx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
VEVRAA FEDERAL CONTRACTOR/EQUAL OPPORTUNITY EMPLOYER
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.