Leidos
Description
The SMIT Service Desk Tier I Team is expanding and seeking multiple enthusiastic entry-level technicians to join our supportive environment. This team plays a critical role in providing first-level technical software, hardware, and network problem resolution for our clients. You'll engage with users to diagnose problems and guide them through step-by-step solutions, ensuring they can effectively use our organization's products and services.
Primary Responsibilities
As a Service Desk Technician, you will:
Utilize automated information systems to analyze and resolve routine situations efficiently.
Review incoming requests, both automated and verbal, then prioritize tasks to manage time effectively.
Independently resolve issues or collaborate with team members, escalating complex problems to higher-tier technical support when necessary.
Assist users with individual requests for information and provide training on various databases.
Instruct users on the use of PCs and networks, enhancing their technical skills.
Apply critical thinking skills to swiftly understand and navigate complex systems.
Manage multiple tasks simultaneously in a fast-paced, high-pressure environment.
Engage with colleagues and clients at all organizational levels, fostering strong communication.
Develop and enhance peer mentoring abilities, contributing to team growth.
Provide excellent phone and email support with clear verbal and written communication.
Basic Qualifications A high school diploma or equivalent along with 1-3 years of related experience, or a combination of education and experience.
8570 certification - CompTIA Network +, A +, or Security + CE is required.
Exceptional written and verbal communication skills.
Strong problem-solving aptitude and a methodical approach to troubleshooting.
Ability to effectively document issues, actions taken, and solutions achieved.
Familiarity with NMCI internal structure, processes, and tools.
Proficiency in HPSM ticketing and Knowledge Management Systems.
Must be a U.S. Citizen.
Willingness to work assigned shifts, including nights and weekends.
Active interim or secret clearance is required.
Preferred Qualifications Associate's degree or higher in information technology, or equivalent work experience, or 1 year of experience on NMCI Service Desk.
Proactive learner who takes initiative in personal and professional development.
At Leidos, we seek candidates who are eager to innovate and challenge the status quo. If you are driven to think ahead and tackle the future before it arrives, we would love to hear from you! Original Posting:
October 29, 2025 For U.S. Positions: While subject to change based on business needs, Leidos anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date. Pay Range: The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, and abilities, internal equity, alignment with market data, applicable bargaining agreements, or other law.
Review incoming requests, both automated and verbal, then prioritize tasks to manage time effectively.
Independently resolve issues or collaborate with team members, escalating complex problems to higher-tier technical support when necessary.
Assist users with individual requests for information and provide training on various databases.
Instruct users on the use of PCs and networks, enhancing their technical skills.
Apply critical thinking skills to swiftly understand and navigate complex systems.
Manage multiple tasks simultaneously in a fast-paced, high-pressure environment.
Engage with colleagues and clients at all organizational levels, fostering strong communication.
Develop and enhance peer mentoring abilities, contributing to team growth.
Provide excellent phone and email support with clear verbal and written communication.
Basic Qualifications A high school diploma or equivalent along with 1-3 years of related experience, or a combination of education and experience.
8570 certification - CompTIA Network +, A +, or Security + CE is required.
Exceptional written and verbal communication skills.
Strong problem-solving aptitude and a methodical approach to troubleshooting.
Ability to effectively document issues, actions taken, and solutions achieved.
Familiarity with NMCI internal structure, processes, and tools.
Proficiency in HPSM ticketing and Knowledge Management Systems.
Must be a U.S. Citizen.
Willingness to work assigned shifts, including nights and weekends.
Active interim or secret clearance is required.
Preferred Qualifications Associate's degree or higher in information technology, or equivalent work experience, or 1 year of experience on NMCI Service Desk.
Proactive learner who takes initiative in personal and professional development.
At Leidos, we seek candidates who are eager to innovate and challenge the status quo. If you are driven to think ahead and tackle the future before it arrives, we would love to hear from you! Original Posting:
October 29, 2025 For U.S. Positions: While subject to change based on business needs, Leidos anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date. Pay Range: The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, and abilities, internal equity, alignment with market data, applicable bargaining agreements, or other law.