Winn-Dixie
MGR, Produce & Floral
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves.
Job Purpose
Manages daily operations of produce and floral departments. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides fresh and appealing products, courteous, knowledgeable and prompt service. Executes merchandising plans as outlined in department planners, toolkits or event packs being mindful of merchandising standards, product levels, shrink, and sales trends. Supervises, trains and develops team members on performance and provides coaching as needed. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team.
Key Performance Indicators
Department OSAT
- Gauges customer experience and focuses on assortment, cleanliness, freshness, staff friendliness and stock availability.
Sales to Purchase %
- Ensures the department is profitable by forecasting correctly and ordering as needed.
Production Planning Compliance %
- Positions the department for strong sales by providing good information into the system to extract the best data.
Key Responsibilities
Service – 40%
Creates an environment that enables customers to feel welcome, important and appreciated to help build and retain customer confidence and loyalty. Ensures the department is merchandised per plan and delivers daily conditions that meet company expectations for shelf product availability, freshness, quality and value. Trains associates on freshness, inventory levels, stocking and ordering and shelf conditioning. Offers assistance in finding or suggesting products and fulfills customer requests and special orders.
Leadership – 30%
Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company and department information. Establishes goals for merchandising, sales and profits and empowers the team to meet or exceed the goals. Works with store leadership to hire associates as needed and manages their performance and development. Serves as subject matter expert for produce and floral, manages schedules to ensure tasks are completed in a cadence that ensures the highest levels of customer service and conditions during peak hours. Adheres to all local, state and federal laws and company guidelines.
Financial – 20%
Completes daily and weekly administrative tasks (communications, online training, scheduling, pricing changes, orders, etc.). Maintains awareness of inventory/stocking conditions and reports any discrepancies. Reviews and inspects products for quality and freshness and takes appropriate action. Plans, organizes, and performs the inventory process. Utilizes production planning tools to accurately produce fresh products and ensures discarding or markdown processes are followed to reduce shrink. Maintains proper temperature per food safety guidelines and retains documentation of temperature logs. Merchandises the department consistent with company guidelines to maximize sales and minimize shrink.
Compliance/Safety – 10%
Ensures company standards for safety, food handling, sanitation and productivity are maintained. Adheres to all regulatory compliance requirements pertaining to food safety, USDA, and DOA. Executes all product recalls and withdrawals in a timely manner. Reinforces safety programs by complying with safety procedures, inspecting and identifying unsafe conditions, and reporting to store management. Reports accidents, safety risks, and illegal activity. Ensures adherence to wage and hour policies and cultivates a culture of safety within the store. Maintains equipment in good repair and assists with remediation of safety hazards.
Disclaimer
Performs other job‑related duties as assigned.
Qualifications
Education
— High School / GED (Required). Bachelor's degree (Preferred).
Language Requirements
— English (Required). Spanish (Preferred).
Supervisory Experience
— 3‑6 years minimum.
Legal Requirements
— Must be 18 years of age, authorized to work in the United States, and successful completion of background check and pre‑employment drug testing.
Skills & Abilities
— Strong customer service skills; exceptional interpersonal, motivational and communication skills; basic math; ability to handle stressful situations; proficiency with computer applications used in effectively operating the department; possession of Food Safety Certification or ability to obtain within 180 days of placement.
Environmental Factors Retail – Produce: Physical demands include standing or walking on various flooring, manual dexterity, reaching at waist level or overhead, carrying, pushing or lifting loads up to 50 lbs, occasional balance, stoop, kneel, crouch and climb up to 10 ft. Working conditions include indoor, outdoor, cold, freezing, heated, and wet/humid environments. Safety risk factors include twists, slips, hazardous equipment, loud noise, skin irritants, dust, fumes, hazardous cleaning solutions and other toxins.
Travel: Occasional. Overnight: No. Shift: Varied shifts, including three to four evening prime‑time shifts each week.
Seniority level: Mid‑Senior level | Employment type: Full‑time | Job function: Management and Manufacturing | Industry: Retail
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Job Purpose
Manages daily operations of produce and floral departments. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides fresh and appealing products, courteous, knowledgeable and prompt service. Executes merchandising plans as outlined in department planners, toolkits or event packs being mindful of merchandising standards, product levels, shrink, and sales trends. Supervises, trains and develops team members on performance and provides coaching as needed. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team.
Key Performance Indicators
Department OSAT
- Gauges customer experience and focuses on assortment, cleanliness, freshness, staff friendliness and stock availability.
Sales to Purchase %
- Ensures the department is profitable by forecasting correctly and ordering as needed.
Production Planning Compliance %
- Positions the department for strong sales by providing good information into the system to extract the best data.
Key Responsibilities
Service – 40%
Creates an environment that enables customers to feel welcome, important and appreciated to help build and retain customer confidence and loyalty. Ensures the department is merchandised per plan and delivers daily conditions that meet company expectations for shelf product availability, freshness, quality and value. Trains associates on freshness, inventory levels, stocking and ordering and shelf conditioning. Offers assistance in finding or suggesting products and fulfills customer requests and special orders.
Leadership – 30%
Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company and department information. Establishes goals for merchandising, sales and profits and empowers the team to meet or exceed the goals. Works with store leadership to hire associates as needed and manages their performance and development. Serves as subject matter expert for produce and floral, manages schedules to ensure tasks are completed in a cadence that ensures the highest levels of customer service and conditions during peak hours. Adheres to all local, state and federal laws and company guidelines.
Financial – 20%
Completes daily and weekly administrative tasks (communications, online training, scheduling, pricing changes, orders, etc.). Maintains awareness of inventory/stocking conditions and reports any discrepancies. Reviews and inspects products for quality and freshness and takes appropriate action. Plans, organizes, and performs the inventory process. Utilizes production planning tools to accurately produce fresh products and ensures discarding or markdown processes are followed to reduce shrink. Maintains proper temperature per food safety guidelines and retains documentation of temperature logs. Merchandises the department consistent with company guidelines to maximize sales and minimize shrink.
Compliance/Safety – 10%
Ensures company standards for safety, food handling, sanitation and productivity are maintained. Adheres to all regulatory compliance requirements pertaining to food safety, USDA, and DOA. Executes all product recalls and withdrawals in a timely manner. Reinforces safety programs by complying with safety procedures, inspecting and identifying unsafe conditions, and reporting to store management. Reports accidents, safety risks, and illegal activity. Ensures adherence to wage and hour policies and cultivates a culture of safety within the store. Maintains equipment in good repair and assists with remediation of safety hazards.
Disclaimer
Performs other job‑related duties as assigned.
Qualifications
Education
— High School / GED (Required). Bachelor's degree (Preferred).
Language Requirements
— English (Required). Spanish (Preferred).
Supervisory Experience
— 3‑6 years minimum.
Legal Requirements
— Must be 18 years of age, authorized to work in the United States, and successful completion of background check and pre‑employment drug testing.
Skills & Abilities
— Strong customer service skills; exceptional interpersonal, motivational and communication skills; basic math; ability to handle stressful situations; proficiency with computer applications used in effectively operating the department; possession of Food Safety Certification or ability to obtain within 180 days of placement.
Environmental Factors Retail – Produce: Physical demands include standing or walking on various flooring, manual dexterity, reaching at waist level or overhead, carrying, pushing or lifting loads up to 50 lbs, occasional balance, stoop, kneel, crouch and climb up to 10 ft. Working conditions include indoor, outdoor, cold, freezing, heated, and wet/humid environments. Safety risk factors include twists, slips, hazardous equipment, loud noise, skin irritants, dust, fumes, hazardous cleaning solutions and other toxins.
Travel: Occasional. Overnight: No. Shift: Varied shifts, including three to four evening prime‑time shifts each week.
Seniority level: Mid‑Senior level | Employment type: Full‑time | Job function: Management and Manufacturing | Industry: Retail
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