Remote Jobs
Principal Customer Success Manager, Enterprise
Remote Jobs, San Francisco, California, United States, 94199
Why consider this job opportunity:
Salary up to $227,950 Opportunity for career advancement and growth within the organization Flexible work arrangement, with the option to work remotely or in the office Comprehensive benefits package, including health and wellbeing resources and paid volunteer days Chance to engage with a diverse range of high-profile clients, including C‑Level executives Collaborative and supportive work environment focused on team success What to Expect (Job Responsibilities):
Develop trusted advisor relationships with customers at the executive level to ensure maximum value from solutions Support strategic and complex enterprise customer needs, driving value realization across global teams Guide customers and account teams in developing Success Plans, including regular check‑ins and strategic planning sessions Navigate complex implementation processes with multiple partners to meet enterprise needs Engage customers to drive product adoption and mitigate churn through early risk identification and intervention What is Required (Qualifications):
8‑10+ years of experience in Customer Success or account management with a complex SaaS product portfolio Proven track record managing a portfolio of strategic enterprise accounts (approximately 20 accounts) Strong problem‑solving skills and a customer‑centric mindset Proficiency in using Success Plans and understanding of Jira and Confluence end‑user use cases Experience with CRM tools such as Gainsight and Salesforce, as well as BI tools like Tableau How to Stand Out (Preferred Qualifications):
Established reputation as a trusted advisor with customer partners to drive outcomes Familiarity with developing adoption strategies targeting high‑value accounts Experience balancing a book of business in a customer‑facing environment Ability to collaborate internally across product, sales, support, and marketing Understanding of configuration trade‑offs for Jira and Confluence use cases We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Salary up to $227,950 Opportunity for career advancement and growth within the organization Flexible work arrangement, with the option to work remotely or in the office Comprehensive benefits package, including health and wellbeing resources and paid volunteer days Chance to engage with a diverse range of high-profile clients, including C‑Level executives Collaborative and supportive work environment focused on team success What to Expect (Job Responsibilities):
Develop trusted advisor relationships with customers at the executive level to ensure maximum value from solutions Support strategic and complex enterprise customer needs, driving value realization across global teams Guide customers and account teams in developing Success Plans, including regular check‑ins and strategic planning sessions Navigate complex implementation processes with multiple partners to meet enterprise needs Engage customers to drive product adoption and mitigate churn through early risk identification and intervention What is Required (Qualifications):
8‑10+ years of experience in Customer Success or account management with a complex SaaS product portfolio Proven track record managing a portfolio of strategic enterprise accounts (approximately 20 accounts) Strong problem‑solving skills and a customer‑centric mindset Proficiency in using Success Plans and understanding of Jira and Confluence end‑user use cases Experience with CRM tools such as Gainsight and Salesforce, as well as BI tools like Tableau How to Stand Out (Preferred Qualifications):
Established reputation as a trusted advisor with customer partners to drive outcomes Familiarity with developing adoption strategies targeting high‑value accounts Experience balancing a book of business in a customer‑facing environment Ability to collaborate internally across product, sales, support, and marketing Understanding of configuration trade‑offs for Jira and Confluence use cases We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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