Atlanta Falcons
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Responsibilities The Atlanta Falcons Fan Services team assists as the liaison between the Atlanta Falcons and our Season Ticket Member account base. The role focuses on delivering top‑night service through relationship building, value‑added efforts, and gameday activities. The program provides associates with the necessary tools, skills, and experiences to build a solid foundation within the sports industry. This is a seasonal, part‑time role located at Mercedes‑Benz Stadium in downtown Atlanta.
Develop, enhance, and maintain relationships with Season Ticket Members by phone, email, and in‑person event experience
Communicate between the Atlanta Falcons and the Season Ticket Members and fans while ensuring the highest level of service is provided as it relates to renewals, benefits, retention, ticketing, finance, account management, and gameday activities
Identify, troubleshoot, and resolve unusual/adverse situations using a quick response approach and make sound judgment decisions based on available information
Recover past‑due PSL and Season Ticket payments from clients and create customized payment plans for those in unique situations
Manage records within Archtics and CRM ticketing systems
Assist various departments on gamedays to develop further insight and skillsets within AMBSE
Expectations
60+ touchpoints daily
30‑hour work week, ability to work home games
Punctuality
Meet weekly goals set by management
Maintain a positive demeanor, team spirit, and professionalism at all times
Attend and contribute to meetings
Manage inbound line and live chat for both season ticket members and MBS
This is an in‑person position expected to work at Mercedes‑Benz Stadium
Required Skills
Customer service oriented
Ability to produce timely results with a sense of urgency
Use of sound judgment and problem‑solving skills
Uphold a high level of organization and attention to detail
Be flexible and adaptable to change
Educational Requirements
Bachelor’s degree in Sports Management, Sales/Marketing, Communication, or Business preferred
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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Get AI-powered advice on this job and more exclusive features.
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Responsibilities The Atlanta Falcons Fan Services team assists as the liaison between the Atlanta Falcons and our Season Ticket Member account base. The role focuses on delivering top‑night service through relationship building, value‑added efforts, and gameday activities. The program provides associates with the necessary tools, skills, and experiences to build a solid foundation within the sports industry. This is a seasonal, part‑time role located at Mercedes‑Benz Stadium in downtown Atlanta.
Develop, enhance, and maintain relationships with Season Ticket Members by phone, email, and in‑person event experience
Communicate between the Atlanta Falcons and the Season Ticket Members and fans while ensuring the highest level of service is provided as it relates to renewals, benefits, retention, ticketing, finance, account management, and gameday activities
Identify, troubleshoot, and resolve unusual/adverse situations using a quick response approach and make sound judgment decisions based on available information
Recover past‑due PSL and Season Ticket payments from clients and create customized payment plans for those in unique situations
Manage records within Archtics and CRM ticketing systems
Assist various departments on gamedays to develop further insight and skillsets within AMBSE
Expectations
60+ touchpoints daily
30‑hour work week, ability to work home games
Punctuality
Meet weekly goals set by management
Maintain a positive demeanor, team spirit, and professionalism at all times
Attend and contribute to meetings
Manage inbound line and live chat for both season ticket members and MBS
This is an in‑person position expected to work at Mercedes‑Benz Stadium
Required Skills
Customer service oriented
Ability to produce timely results with a sense of urgency
Use of sound judgment and problem‑solving skills
Uphold a high level of organization and attention to detail
Be flexible and adaptable to change
Educational Requirements
Bachelor’s degree in Sports Management, Sales/Marketing, Communication, or Business preferred
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Referrals increase your chances of interviewing at Atlanta Falcons by 2x
#J-18808-Ljbffr