Meriton
Accounts Payable Vendor Relations Coordinator
Join to apply for the
Accounts Payable Vendor Relations Coordinator
role at
Meriton .
Meriton is a national team of experts driving HVAC innovation through a network of high‑performing companies. From strategy and support to systems and solutions, we work behind the scenes to strengthen operations and build value—for our partners and our people. If you’re looking to make an impact, we’re glad you’re here. At Meriton, you’ll join a team that believes in big ideas, doing great work, and building careers that matter—every step of the way.
Role Summary The Vendor Relations Coordinator provides administrative and service delivery support to the centralized AP helpdesk within the Shared Services Center. This role ensures that all vendor inquiries and cases are properly logged, tracked, and resolved in line with established SLAs and compliance requirements. As Meriton scales rapidly, the position supports a high‑volume, service‑oriented environment by maintaining process discipline, communication consistency, and control documentation. The Coordinator plays a critical role in ensuring visibility into vendor case activity and supports reconciliation efforts that uphold vendor satisfaction and AP subledger accuracy.
Shared Services & Scale Priorities
Case Management Discipline: Ensure all vendor inquiries are logged, categorized, and tracked to closure using the approved case management tool.
Vendor Communication: Manage incoming correspondence with professionalism and attention to detail; maintain complete documentation for all exchanges.
Statement Coordination: Collect, organize, and index vendor statements to enable accurate and timely reconciliation.
Compliance & Audit Readiness: Maintain complete audit trails for all cases and reconciliations.
Scalability: Streamline documentation and data collection processes to handle increased case volume without compromising service quality.
Core Responsibilities Helpdesk & Case Management Support
Monitor the shared AP helpdesk inbox and ticketing system (e.g., ServiceNow, Zendesk, or equivalent).
Create and categorize new cases, ensuring each inquiry is logged with complete information (vendor ID, BU, category, SLA).
Route tickets to the appropriate Analysts or AP Operations partners for resolution; follow up on overdue cases.
Maintain real‑time tracking and reporting of open versus closed tickets.
Draft vendor correspondence for common inquiries (payment status, statement requests, remittance detail).
Statement Reconciliation Support
Request and collect vendor statements on a scheduled cadence; ensure coverage across all assigned vendors.
Log receipt and maintain index of statements by vendor, BU, and reconciliation period.
Assist Analysts with reconciliation data preparation by providing statements, remittance detail, or proof of payment.
File completed reconciliations with standardized naming conventions and storage protocol for audit readiness.
Documentation & Quality Control
Maintain case notes, communication logs, and validation documentation for all interactions.
Support team QA activities by verifying accuracy and completeness of logged information.
Identify recurring inquiry types or documentation gaps and suggest knowledge base updates.
Continuous Improvement & Service Enablement
Support deployment of knowledge base and FAQ resources to enhance vendor self‑service.
Participate in process improvement sprints focused on case handling, vendor satisfaction, and response efficiency.
Escalate systemic issues or frequently recurring vendor concerns to the Supervisor.
Cross‑Pillar Collaboration
With AP Operations: Forward or track resolution of invoice‑related issues.
With Vendor Master & Onboarding: Provide vendor master details when required.
With Vendor Relations Analysts: Ensure all statements and documentation are available for reconciliation; share case insights.
With Programs & Analytics: Provide case data for dashboarding and trend analysis.
With Controllership: Support requests for vendor evidence and reconciliation support during audits or close cycles.
Qualifications
Associate or Bachelor’s degree in Business, Accounting, or related field preferred.
1–3 years of experience in Accounts Payable, administrative support, or customer service.
Familiarity with ticketing or case management tools (e.g., ServiceNow, Zendesk, Freshdesk).
Proficiency in Microsoft Outlook and Excel; Power BI exposure preferred.
Strong written communication skills, attention to detail, and organizational discipline.
Service‑oriented mindset with the ability to prioritize in a high‑volume environment.
Key Success Metrics
Case Management: % tickets logged accurately; SLA compliance rate.
Documentation Quality: % cases with complete notes and attachments.
Statement Coordination: % of statements collected on schedule; zero missing reconciliations.
Service Quality: Vendor response time; escalation rate reduction.
Audit Readiness: 100% traceable documentation for audit requests.
Work Environment The work environment is a corporate office in Irving, TX, with moderate noise levels. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position’s primary office is the Shared Services office, but telework or remote work may occur as needed. Occasional travel may be required.
Physical Demands
Must be able to walk, bend, stand, and reach constantly during a workday.
Must be able to lift 15–20 lbs.
Standing for long periods (4–5 hours) occasionally.
Must be able to travel via plane or car to events.
Meriton is an Equal Opportunity Employer Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.
Seniority Level Entry level
Employment Type Full‑time
Job Function Accounting/Auditing and Finance
Industries Strategic Management Services
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Accounts Payable Vendor Relations Coordinator
role at
Meriton .
Meriton is a national team of experts driving HVAC innovation through a network of high‑performing companies. From strategy and support to systems and solutions, we work behind the scenes to strengthen operations and build value—for our partners and our people. If you’re looking to make an impact, we’re glad you’re here. At Meriton, you’ll join a team that believes in big ideas, doing great work, and building careers that matter—every step of the way.
Role Summary The Vendor Relations Coordinator provides administrative and service delivery support to the centralized AP helpdesk within the Shared Services Center. This role ensures that all vendor inquiries and cases are properly logged, tracked, and resolved in line with established SLAs and compliance requirements. As Meriton scales rapidly, the position supports a high‑volume, service‑oriented environment by maintaining process discipline, communication consistency, and control documentation. The Coordinator plays a critical role in ensuring visibility into vendor case activity and supports reconciliation efforts that uphold vendor satisfaction and AP subledger accuracy.
Shared Services & Scale Priorities
Case Management Discipline: Ensure all vendor inquiries are logged, categorized, and tracked to closure using the approved case management tool.
Vendor Communication: Manage incoming correspondence with professionalism and attention to detail; maintain complete documentation for all exchanges.
Statement Coordination: Collect, organize, and index vendor statements to enable accurate and timely reconciliation.
Compliance & Audit Readiness: Maintain complete audit trails for all cases and reconciliations.
Scalability: Streamline documentation and data collection processes to handle increased case volume without compromising service quality.
Core Responsibilities Helpdesk & Case Management Support
Monitor the shared AP helpdesk inbox and ticketing system (e.g., ServiceNow, Zendesk, or equivalent).
Create and categorize new cases, ensuring each inquiry is logged with complete information (vendor ID, BU, category, SLA).
Route tickets to the appropriate Analysts or AP Operations partners for resolution; follow up on overdue cases.
Maintain real‑time tracking and reporting of open versus closed tickets.
Draft vendor correspondence for common inquiries (payment status, statement requests, remittance detail).
Statement Reconciliation Support
Request and collect vendor statements on a scheduled cadence; ensure coverage across all assigned vendors.
Log receipt and maintain index of statements by vendor, BU, and reconciliation period.
Assist Analysts with reconciliation data preparation by providing statements, remittance detail, or proof of payment.
File completed reconciliations with standardized naming conventions and storage protocol for audit readiness.
Documentation & Quality Control
Maintain case notes, communication logs, and validation documentation for all interactions.
Support team QA activities by verifying accuracy and completeness of logged information.
Identify recurring inquiry types or documentation gaps and suggest knowledge base updates.
Continuous Improvement & Service Enablement
Support deployment of knowledge base and FAQ resources to enhance vendor self‑service.
Participate in process improvement sprints focused on case handling, vendor satisfaction, and response efficiency.
Escalate systemic issues or frequently recurring vendor concerns to the Supervisor.
Cross‑Pillar Collaboration
With AP Operations: Forward or track resolution of invoice‑related issues.
With Vendor Master & Onboarding: Provide vendor master details when required.
With Vendor Relations Analysts: Ensure all statements and documentation are available for reconciliation; share case insights.
With Programs & Analytics: Provide case data for dashboarding and trend analysis.
With Controllership: Support requests for vendor evidence and reconciliation support during audits or close cycles.
Qualifications
Associate or Bachelor’s degree in Business, Accounting, or related field preferred.
1–3 years of experience in Accounts Payable, administrative support, or customer service.
Familiarity with ticketing or case management tools (e.g., ServiceNow, Zendesk, Freshdesk).
Proficiency in Microsoft Outlook and Excel; Power BI exposure preferred.
Strong written communication skills, attention to detail, and organizational discipline.
Service‑oriented mindset with the ability to prioritize in a high‑volume environment.
Key Success Metrics
Case Management: % tickets logged accurately; SLA compliance rate.
Documentation Quality: % cases with complete notes and attachments.
Statement Coordination: % of statements collected on schedule; zero missing reconciliations.
Service Quality: Vendor response time; escalation rate reduction.
Audit Readiness: 100% traceable documentation for audit requests.
Work Environment The work environment is a corporate office in Irving, TX, with moderate noise levels. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position’s primary office is the Shared Services office, but telework or remote work may occur as needed. Occasional travel may be required.
Physical Demands
Must be able to walk, bend, stand, and reach constantly during a workday.
Must be able to lift 15–20 lbs.
Standing for long periods (4–5 hours) occasionally.
Must be able to travel via plane or car to events.
Meriton is an Equal Opportunity Employer Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.
Seniority Level Entry level
Employment Type Full‑time
Job Function Accounting/Auditing and Finance
Industries Strategic Management Services
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