Tapestry
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready‑to‑wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.
Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
Job Title
Supervisor Outlet Primary Purpose
The successful individual will leverage their proficiency in retail to drive store performance and deliver exceptional customer service. Responsibilities
Partner with Store Manager to develop business‑driving initiatives that build repeat business or attract new customers to the store. Communicate and achieve store productivity targets including sales per hour, ADT, UPT, and capture rate. Ensure all associates complete the sales training program and develop strong product knowledge across all categories. Model and supervise the selling environment, providing consistent coaching on the sales training process to ensure the highest level of customer service and sales. Achievement of personal sales goals. Educate team on sales plans, personal sales goals, store stats, and drive team to achieve them. Ensure the highest level of service is provided to all customers through extensive product knowledge and completion of product profiles. Foster a team environment by creating a fun, competitive, inviting atmosphere. Understand and communicate the Kate Spade New York brand aesthetic, brand philosophy, and lifestyle to the sales team and customer. Ensure brand and operating standards are met to support brand consistency. Ensure store presentation standards are achieved and maintained. Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers, and securing the facility. Accurately process all POS transactions and inventory functions such as transfers, receiving, FedEx shipments, repairs, and damages to maintain inventory integrity. Adhere to Kate Spade loss prevention policies and operational procedures. Qualifications
Strong written and verbal communication skills. Detail oriented. Proactive ability to multi‑task and prioritize. Physical Requirements
Available to work store schedule, as needed, including evenings and weekends. Standing for extended periods of time. Able to safely lift boxes up to 40 pounds. Comfortable climbing ladders. Competencies for All Employees
Courage:
Provides current, direct, complete, and actionable positive and corrective feedback to others; holds people accountable and takes necessary action. Creativity:
Generates new and unique ideas, makes connections among unrelated concepts, and is valued in brainstorming sessions. Customer Focus:
Dedicated to meeting expectations of internal and external customers and uses customer information to improve products and services. Dealing with Ambiguity:
Handles change, shifts gears, and acts without a complete picture while managing risk and uncertainty. Drive for Results:
Consistently exceeds goals, is a top performer, and pushes self and others for results. Interpersonal Savvy:
Builds rapport, creates effective relationships, and uses diplomacy to diffuse tensions. Learning on the Fly:
Quickly learns in new situations, embraces change, analyzes outcomes, and experiments to find solutions. Competencies for All People Managers
Strategic Agility:
Sees ahead, anticipates future trends, and creates competitive strategies. Developing Direct Reports and Others:
Provides challenging tasks, conducts development discussions, and supports career advancement. Building Effective Teams:
Creates strong morale, shares wins, fosters open dialogue, and encourages team responsibility. Equal Opportunity Employer
Kate Spade is an equal opportunity and affirmative action employer. All employment decisions, including recruitment, hiring, promotion, and compensation, are based on qualifications and without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis. The company is also a signatory of the Equal Employment Opportunity Commission’s (EEOC) National Partnership for Women & Families. American Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com. Base Pay Range
Hourly: $17.50 to $27.00 Benefits
Our company offers health, dental, vision, life, and disability insurance, a 401(k) savings plan, and paid time off for wellness and vacations. Eligible employees can also receive product discounts and incentive compensation.
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Supervisor Outlet Primary Purpose
The successful individual will leverage their proficiency in retail to drive store performance and deliver exceptional customer service. Responsibilities
Partner with Store Manager to develop business‑driving initiatives that build repeat business or attract new customers to the store. Communicate and achieve store productivity targets including sales per hour, ADT, UPT, and capture rate. Ensure all associates complete the sales training program and develop strong product knowledge across all categories. Model and supervise the selling environment, providing consistent coaching on the sales training process to ensure the highest level of customer service and sales. Achievement of personal sales goals. Educate team on sales plans, personal sales goals, store stats, and drive team to achieve them. Ensure the highest level of service is provided to all customers through extensive product knowledge and completion of product profiles. Foster a team environment by creating a fun, competitive, inviting atmosphere. Understand and communicate the Kate Spade New York brand aesthetic, brand philosophy, and lifestyle to the sales team and customer. Ensure brand and operating standards are met to support brand consistency. Ensure store presentation standards are achieved and maintained. Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers, and securing the facility. Accurately process all POS transactions and inventory functions such as transfers, receiving, FedEx shipments, repairs, and damages to maintain inventory integrity. Adhere to Kate Spade loss prevention policies and operational procedures. Qualifications
Strong written and verbal communication skills. Detail oriented. Proactive ability to multi‑task and prioritize. Physical Requirements
Available to work store schedule, as needed, including evenings and weekends. Standing for extended periods of time. Able to safely lift boxes up to 40 pounds. Comfortable climbing ladders. Competencies for All Employees
Courage:
Provides current, direct, complete, and actionable positive and corrective feedback to others; holds people accountable and takes necessary action. Creativity:
Generates new and unique ideas, makes connections among unrelated concepts, and is valued in brainstorming sessions. Customer Focus:
Dedicated to meeting expectations of internal and external customers and uses customer information to improve products and services. Dealing with Ambiguity:
Handles change, shifts gears, and acts without a complete picture while managing risk and uncertainty. Drive for Results:
Consistently exceeds goals, is a top performer, and pushes self and others for results. Interpersonal Savvy:
Builds rapport, creates effective relationships, and uses diplomacy to diffuse tensions. Learning on the Fly:
Quickly learns in new situations, embraces change, analyzes outcomes, and experiments to find solutions. Competencies for All People Managers
Strategic Agility:
Sees ahead, anticipates future trends, and creates competitive strategies. Developing Direct Reports and Others:
Provides challenging tasks, conducts development discussions, and supports career advancement. Building Effective Teams:
Creates strong morale, shares wins, fosters open dialogue, and encourages team responsibility. Equal Opportunity Employer
Kate Spade is an equal opportunity and affirmative action employer. All employment decisions, including recruitment, hiring, promotion, and compensation, are based on qualifications and without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis. The company is also a signatory of the Equal Employment Opportunity Commission’s (EEOC) National Partnership for Women & Families. American Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com. Base Pay Range
Hourly: $17.50 to $27.00 Benefits
Our company offers health, dental, vision, life, and disability insurance, a 401(k) savings plan, and paid time off for wellness and vacations. Eligible employees can also receive product discounts and incentive compensation.
#J-18808-Ljbffr