GovernmentJobs.com
Library Clerk I - Bilingual Focus
GovernmentJobs.com, Northfield, Minnesota, United States, 55057
Library Passport Support Team Member
As champions of lifelong learning, libraries are a place where all are welcome to quench curiosity, access technology, and explore new ideas, hobbies, and careers. As a member of our passport support team, you are often the first to greet a visitor, forming their first and most lasting impression of the library. This position ensures that the entire community feels welcome and knows where they can go for assistance. This position may also assist with programs, outreach activities, notary service, or other needs. Following established policies, this position is responsible for assisting patrons and providing customer service. Customer Service:
Provides excellent customer service to all members of our community, inclusive of all races, genders, sexual orientations, religions, abilities, ages, national or ethnic origins, languages, citizenship status, socioeconomic status, and political affiliations. Greets patrons in person or on telephone answering questions or directing inquiries to other staff. Records voice mail messages and responds to messages left on voice mail system. Assists patrons with Library equipment operation. Performs circulation desk work including checking materials in and out, registering patrons and notifying patrons of material availability. Solves routine circulation-related problems: problem records, searching for claims-returned items. Maintains circulation database by updating and verifying patron records for accuracy of transactions. Recommends goals for circulation services and staff to supervisor. Collects fines, photocopy, book sale and other monies at the circulation desk. Processes new library materials including wrapping books, applying labels and barcodes. Records, reconciles and transmits all monies collected at the circulation desk. Performs other duties of a similar nature or level. Assists with strategic outreach services. Translates library documents and brochures from English to Spanish Knowledge, Skills, and Abilities:
Ability to establish and maintain courteous and effective working relationships with city personnel and the general public; maintains professional demeanor, tone, and conversations in all public areas of the city. Maintains a high level of confidentiality and complies with all legal requirements of the job. Adheres to all city and department policies and procedures and requirements. Proficiency in utilizing common office software and specialized library software programs. Proper and safe use and maintenance of any assigned City vehicle, equipment, property, etc. Observes and practices safe work habits. Actively participates in all training departmental & safety requirements to be legal, safe, and compliant with laws and regulations. Ensures compliance with pertinent Federal, State, and local codes, laws, and regulations including the Minnesota Data Practices Act, (OSHA) Occupational Safety and Health Act and complies with all city and departmental policies and procedures. Assists city departments, divisions, and outside agencies as directed. Functions as a team member with all city employees, and effectively interacts with all levels of City personnel including committee assignments. Minimum Qualifications:
Fluency in Spanish and English is required, including reading, speaking, listening, and writing Valid MN Driver's license High school diploma with minimum of one year of customer service experience or any combination of education and experience that provides knowledge skills and abilities.
Preferred Qualifications:
Dynix Horizon ILS experience Post-secondary education Library certification 40 hours per week. Shifts vary in length and includes days, evenings, and/or weekends to provide appropriate coverage. Timely reporting to work with a minimum number of absences. Ineligible for hybrid telecommuting work.
As champions of lifelong learning, libraries are a place where all are welcome to quench curiosity, access technology, and explore new ideas, hobbies, and careers. As a member of our passport support team, you are often the first to greet a visitor, forming their first and most lasting impression of the library. This position ensures that the entire community feels welcome and knows where they can go for assistance. This position may also assist with programs, outreach activities, notary service, or other needs. Following established policies, this position is responsible for assisting patrons and providing customer service. Customer Service:
Provides excellent customer service to all members of our community, inclusive of all races, genders, sexual orientations, religions, abilities, ages, national or ethnic origins, languages, citizenship status, socioeconomic status, and political affiliations. Greets patrons in person or on telephone answering questions or directing inquiries to other staff. Records voice mail messages and responds to messages left on voice mail system. Assists patrons with Library equipment operation. Performs circulation desk work including checking materials in and out, registering patrons and notifying patrons of material availability. Solves routine circulation-related problems: problem records, searching for claims-returned items. Maintains circulation database by updating and verifying patron records for accuracy of transactions. Recommends goals for circulation services and staff to supervisor. Collects fines, photocopy, book sale and other monies at the circulation desk. Processes new library materials including wrapping books, applying labels and barcodes. Records, reconciles and transmits all monies collected at the circulation desk. Performs other duties of a similar nature or level. Assists with strategic outreach services. Translates library documents and brochures from English to Spanish Knowledge, Skills, and Abilities:
Ability to establish and maintain courteous and effective working relationships with city personnel and the general public; maintains professional demeanor, tone, and conversations in all public areas of the city. Maintains a high level of confidentiality and complies with all legal requirements of the job. Adheres to all city and department policies and procedures and requirements. Proficiency in utilizing common office software and specialized library software programs. Proper and safe use and maintenance of any assigned City vehicle, equipment, property, etc. Observes and practices safe work habits. Actively participates in all training departmental & safety requirements to be legal, safe, and compliant with laws and regulations. Ensures compliance with pertinent Federal, State, and local codes, laws, and regulations including the Minnesota Data Practices Act, (OSHA) Occupational Safety and Health Act and complies with all city and departmental policies and procedures. Assists city departments, divisions, and outside agencies as directed. Functions as a team member with all city employees, and effectively interacts with all levels of City personnel including committee assignments. Minimum Qualifications:
Fluency in Spanish and English is required, including reading, speaking, listening, and writing Valid MN Driver's license High school diploma with minimum of one year of customer service experience or any combination of education and experience that provides knowledge skills and abilities.
Preferred Qualifications:
Dynix Horizon ILS experience Post-secondary education Library certification 40 hours per week. Shifts vary in length and includes days, evenings, and/or weekends to provide appropriate coverage. Timely reporting to work with a minimum number of absences. Ineligible for hybrid telecommuting work.