East Side House Settlement
Program Assistant, PSP
Summary
East Side House Settlement (ESH) is a community resource in the South Bronx that cares for the individuals, families, and communities we serve by expanding opportunities to live more fulfilling lives through education, career, and supportive services. ESHs Post-Secondary Pathways (PSP) program aligns with our mission by providing high?quality young adult career development services on?site at partner schools and local community centers. As a Program Assistant, you will provide administrative and clerical support to the Post?Secondary Pathways Program. Under the supervision of program managers and the Director of PSP, you will manage program data, coordinate supplies, organize logistics for GED testing, and work closely with leadership to track progress, solve problems, and strengthen program performance. Compensation
Salary: $45,000 per year (non?exempt). Salary is subject to regular review. Reports to
PSP Director Location
337 Alexander Avenue, Bronx, NY 10454 Program
Post?Secondary Pathways Program Offered on
October?27?2025 Candidate Characteristics Commitment to the mission and goals of East Side House Settlement Strong communication skills and ability to work cooperatively with peers Strong analytical, problem?solving, and organizational skills Displays initiative and ability to work under pressure and meet deadlines Excellent interpersonal and communication skills Ability to multi?task and follow through on short? and long?term assignments
Primary Functions
Assist participants with enrollment applications and referrals to additional support services Provide administrative support to the Education Manager, instructors, and the Director Prepare classroom materials and manage classroom environments for GED, ESOL, and workshop participants Manage participant outreach and engagement activities using a prioritized list of potential students Conduct data entry in databases such as Salesforce, DYCD Connect, and Excel tracking spreadsheets Maintain up?to?date participant files (physical and electronic) in accordance with organizational and funding source requirements Participate in Program Improvement Team meetings to review data and recommend changes Plan and implement office systems, layout, and equipment procurement; maintain inventory and check stock levels Place purchase orders for supplies, equipment, and food Guide students in establishing and pursuing educational goals, and document progress regularly Prepare and submit weekly, monthly, and quarterly reports Assist with pre? and post?testing of students, including administering unit tests and quizzes Answer telephone calls, route calls, and take messages; provide excellent customer service and client assistance Support partner events, outreach at NYCHA housing developments, community meetings, block parties, health fairs, and local business fairs
Other Duties
This job description is not a comprehensive listing of all duties and may change at any time with or without notice. Required Skills & Experience
High school diploma or GED; AA degree in a human?service related field preferred Bilingual in Spanish or French preferred Excellent verbal and written communication skills Experience working with culturally diverse populations and grassroots outreach in urban communities Knowledge of the Mott Haven section of the Bronx is highly preferred Self?directed and organized Strong computer skills (Microsoft Office, Google Suite, Google Classroom, Docs, and Sheets)
Competencies
Problem Solving / Analysis Communication Proficiency Customer Service Public / Community Relations Teamwork Orientation
Expected Work Schedule
This role is full time, Monday through Friday, 9?a.m.??5?p.m. Hours may be subject to change based on ESH needs. Required Clearances
COVID Vaccine all staff are expected to be fully vaccinated or able to obtain vaccination before their start date. Supervisory Responsibility
None. Work Environment
Business casual. This role operates in an office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Travel
Minimal expected for this position. Physical Demands
The physical demands described here represent those that an employee must meet to successfully perform this jobs essential functions. The role requires regular talking, hearing, and some sorting/filing. The role is generally sedentary; lifting files and standing on a stool as necessary may be required. Reasonable accommodations will be considered. To Apply
To be considered for this position visit the East Side House careers website: https://www.eastsidehouse.org/careers/ Equal Opportunity Employer
We encourage people with disabilities, minorities, veterans, and women to apply. Applicants and employees will not be discriminated against based on any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer. Seniority Level
Entry level Employment Type
Full?time Job Function
Administrative Industries
Non?profit Organization #J-18808-Ljbffr
East Side House Settlement (ESH) is a community resource in the South Bronx that cares for the individuals, families, and communities we serve by expanding opportunities to live more fulfilling lives through education, career, and supportive services. ESHs Post-Secondary Pathways (PSP) program aligns with our mission by providing high?quality young adult career development services on?site at partner schools and local community centers. As a Program Assistant, you will provide administrative and clerical support to the Post?Secondary Pathways Program. Under the supervision of program managers and the Director of PSP, you will manage program data, coordinate supplies, organize logistics for GED testing, and work closely with leadership to track progress, solve problems, and strengthen program performance. Compensation
Salary: $45,000 per year (non?exempt). Salary is subject to regular review. Reports to
PSP Director Location
337 Alexander Avenue, Bronx, NY 10454 Program
Post?Secondary Pathways Program Offered on
October?27?2025 Candidate Characteristics Commitment to the mission and goals of East Side House Settlement Strong communication skills and ability to work cooperatively with peers Strong analytical, problem?solving, and organizational skills Displays initiative and ability to work under pressure and meet deadlines Excellent interpersonal and communication skills Ability to multi?task and follow through on short? and long?term assignments
Primary Functions
Assist participants with enrollment applications and referrals to additional support services Provide administrative support to the Education Manager, instructors, and the Director Prepare classroom materials and manage classroom environments for GED, ESOL, and workshop participants Manage participant outreach and engagement activities using a prioritized list of potential students Conduct data entry in databases such as Salesforce, DYCD Connect, and Excel tracking spreadsheets Maintain up?to?date participant files (physical and electronic) in accordance with organizational and funding source requirements Participate in Program Improvement Team meetings to review data and recommend changes Plan and implement office systems, layout, and equipment procurement; maintain inventory and check stock levels Place purchase orders for supplies, equipment, and food Guide students in establishing and pursuing educational goals, and document progress regularly Prepare and submit weekly, monthly, and quarterly reports Assist with pre? and post?testing of students, including administering unit tests and quizzes Answer telephone calls, route calls, and take messages; provide excellent customer service and client assistance Support partner events, outreach at NYCHA housing developments, community meetings, block parties, health fairs, and local business fairs
Other Duties
This job description is not a comprehensive listing of all duties and may change at any time with or without notice. Required Skills & Experience
High school diploma or GED; AA degree in a human?service related field preferred Bilingual in Spanish or French preferred Excellent verbal and written communication skills Experience working with culturally diverse populations and grassroots outreach in urban communities Knowledge of the Mott Haven section of the Bronx is highly preferred Self?directed and organized Strong computer skills (Microsoft Office, Google Suite, Google Classroom, Docs, and Sheets)
Competencies
Problem Solving / Analysis Communication Proficiency Customer Service Public / Community Relations Teamwork Orientation
Expected Work Schedule
This role is full time, Monday through Friday, 9?a.m.??5?p.m. Hours may be subject to change based on ESH needs. Required Clearances
COVID Vaccine all staff are expected to be fully vaccinated or able to obtain vaccination before their start date. Supervisory Responsibility
None. Work Environment
Business casual. This role operates in an office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Travel
Minimal expected for this position. Physical Demands
The physical demands described here represent those that an employee must meet to successfully perform this jobs essential functions. The role requires regular talking, hearing, and some sorting/filing. The role is generally sedentary; lifting files and standing on a stool as necessary may be required. Reasonable accommodations will be considered. To Apply
To be considered for this position visit the East Side House careers website: https://www.eastsidehouse.org/careers/ Equal Opportunity Employer
We encourage people with disabilities, minorities, veterans, and women to apply. Applicants and employees will not be discriminated against based on any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer. Seniority Level
Entry level Employment Type
Full?time Job Function
Administrative Industries
Non?profit Organization #J-18808-Ljbffr