Amber Specialty Pharmacy
Support Services Specialist I
Amber Specialty Pharmacy, Omaha, Nebraska, United States, 68116
Additional Considerations (if any):
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
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At Amber Specialty Pharmacy, our commitment to patient care is unmatched. Enjoy fulfillment in a career where you have the opportunity to make a positive impact on patients with complex and chronic conditions.
Hybrid Worker (local in-office)
Hours: Monday - Friday; 7:00 am to 4:00 pm (preferred)
Six paid holidays
Must pass post-offer, pre-employment drug background tests as allowed by state, federal, local ordinance, statutes and licensing/accreditation requirements.
Support Services Specialist I
Department: Information Technology
Reports to: Vice President, Information Technology
Direct Reports: NA
FLSA: Non-Exempt/Hourly
EEO: Professional
General Functions:
The Support Services Specialist I provides technical support and customer service to staff across locations. This role is responsible for maintaining and troubleshooting computers, peripherals, software applications, and network-connected systems. The specialist helps ensure reliable technology operations and contributes to planning, purchasing, and ongoing improvement of IT services
Primary Responsibilities:
Provide on-site, remote, and phone-based support for Windows 11 devices, printers, peripherals, and core business applications. Support Microsoft 365 products including Outlook, Teams, OneDrive, SharePoint, and Office desktop/mobile applications. Configure, deploy, and maintain end-user workstations, laptops, and mobile devices. Diagnose and resolve issues related to hardware, software, network connectivity, and user access. Escalate complex issues to senior IT staff or third-party vendors when necessary. Assist in managing user accounts, permissions, and security groups in Microsoft 365 / Azure AD Perform routine system maintenance, updates, and patching where assigned. Deliver professional, patient, and effective support to staff at all levels. Maintain records of support requests and resolutions in the ticketing system Communicate progress and status updates to end users and team members clearly and timely. Assist in selecting and recommending hardware/software solutions based on user needs. Coordinate procurement and maintain accurate hardware/software inventory records. Perform additional duties as assigned.
Professional Competencies
Strong interpersonal, written, and verbal communication skills. Positive, service-oriented approach with the ability to build rapport and trust. Ability to prioritize tasks and manage time effectively. Problem-solving mindset with a proactive and collaborative working style. Ability to maintain confidentiality and handle sensitive information appropriately.
Required Qualifications:
Hands-on experience supporting Windows 10/11 & Microsoft 365 / Office applications. Basic network troubleshooting (Wi-Fi, DNS, VPN). Experience setting up and troubleshooting desktops, laptops, and peripherals.
Preferred Qualifications: (Not Required)
Familiarity with Windows Server environments, virtualization platforms (VMware/Hyper-V). Experience with Microsoft Azure AD or other identity/device management platforms. Experience working with identity and access management platforms such as Okta. Familiarity with endpoint security and monitoring tools such as CrowdStrike. Experience supporting healthcare environments or regulated industries.
Educational Requirements:
Associate degree in Information Technology or related field, or equivalent work experience.
Licensure and Certification Requirements:
N/A
Physical Requirements:
Ability to remain seated and use computer systems for extended periods. Ability to lift and move equipment up to 25 lbs. Occasional travel between office locations may be required
Working Conditions:
Standard office environment with optional hybrid/remote flexibility.
Equipment Used to Perform the Job:
Computers, laptops, monitors, keyboards, mice, headsets, and mobile devices. Standard office productivity software and collaboration tools, including Microsoft 365 (Outlook, Teams, OneDrive, SharePoint). Device management, security, and support tools as needed for the role. May occasionally move or lift equipment, supplies, or materials up to 25 lbs. to support workstation setup or office needs.
Contacts:
This position interacts frequently with employees across all departments and locations, including managers, leadership teams, vendors, payers, support partners, and external service providers. Contacts will vary based on business needs and may adjust over time.
Confidentiality:
The incumbent must maintain the confidentiality of personal information for the applications and licensing requirements, including any financial, strategic, or proprietary information. The Company does not consider this an exhaustive list of examples and may add or modify as deemed appropriate to the execution of the role.
This is not intended to be an all-encompassing list of duties. The job mentioned above is to be used as a guide to assist in accomplishing company objectives, covering only primary functions and responsibilities. Amber Specialty Pharmacy/Hy-Vee Pharmacy Solutions retains the right to change or assign other duties to the job.
Candidates must be able to pass a pre-employment drug test, background check, and health screening (if applicable).
Apply now and join our mission to provide exceptional patient care!
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
-
At Amber Specialty Pharmacy, our commitment to patient care is unmatched. Enjoy fulfillment in a career where you have the opportunity to make a positive impact on patients with complex and chronic conditions.
Hybrid Worker (local in-office)
Hours: Monday - Friday; 7:00 am to 4:00 pm (preferred)
Six paid holidays
Must pass post-offer, pre-employment drug background tests as allowed by state, federal, local ordinance, statutes and licensing/accreditation requirements.
Support Services Specialist I
Department: Information Technology
Reports to: Vice President, Information Technology
Direct Reports: NA
FLSA: Non-Exempt/Hourly
EEO: Professional
General Functions:
The Support Services Specialist I provides technical support and customer service to staff across locations. This role is responsible for maintaining and troubleshooting computers, peripherals, software applications, and network-connected systems. The specialist helps ensure reliable technology operations and contributes to planning, purchasing, and ongoing improvement of IT services
Primary Responsibilities:
Provide on-site, remote, and phone-based support for Windows 11 devices, printers, peripherals, and core business applications. Support Microsoft 365 products including Outlook, Teams, OneDrive, SharePoint, and Office desktop/mobile applications. Configure, deploy, and maintain end-user workstations, laptops, and mobile devices. Diagnose and resolve issues related to hardware, software, network connectivity, and user access. Escalate complex issues to senior IT staff or third-party vendors when necessary. Assist in managing user accounts, permissions, and security groups in Microsoft 365 / Azure AD Perform routine system maintenance, updates, and patching where assigned. Deliver professional, patient, and effective support to staff at all levels. Maintain records of support requests and resolutions in the ticketing system Communicate progress and status updates to end users and team members clearly and timely. Assist in selecting and recommending hardware/software solutions based on user needs. Coordinate procurement and maintain accurate hardware/software inventory records. Perform additional duties as assigned.
Professional Competencies
Strong interpersonal, written, and verbal communication skills. Positive, service-oriented approach with the ability to build rapport and trust. Ability to prioritize tasks and manage time effectively. Problem-solving mindset with a proactive and collaborative working style. Ability to maintain confidentiality and handle sensitive information appropriately.
Required Qualifications:
Hands-on experience supporting Windows 10/11 & Microsoft 365 / Office applications. Basic network troubleshooting (Wi-Fi, DNS, VPN). Experience setting up and troubleshooting desktops, laptops, and peripherals.
Preferred Qualifications: (Not Required)
Familiarity with Windows Server environments, virtualization platforms (VMware/Hyper-V). Experience with Microsoft Azure AD or other identity/device management platforms. Experience working with identity and access management platforms such as Okta. Familiarity with endpoint security and monitoring tools such as CrowdStrike. Experience supporting healthcare environments or regulated industries.
Educational Requirements:
Associate degree in Information Technology or related field, or equivalent work experience.
Licensure and Certification Requirements:
N/A
Physical Requirements:
Ability to remain seated and use computer systems for extended periods. Ability to lift and move equipment up to 25 lbs. Occasional travel between office locations may be required
Working Conditions:
Standard office environment with optional hybrid/remote flexibility.
Equipment Used to Perform the Job:
Computers, laptops, monitors, keyboards, mice, headsets, and mobile devices. Standard office productivity software and collaboration tools, including Microsoft 365 (Outlook, Teams, OneDrive, SharePoint). Device management, security, and support tools as needed for the role. May occasionally move or lift equipment, supplies, or materials up to 25 lbs. to support workstation setup or office needs.
Contacts:
This position interacts frequently with employees across all departments and locations, including managers, leadership teams, vendors, payers, support partners, and external service providers. Contacts will vary based on business needs and may adjust over time.
Confidentiality:
The incumbent must maintain the confidentiality of personal information for the applications and licensing requirements, including any financial, strategic, or proprietary information. The Company does not consider this an exhaustive list of examples and may add or modify as deemed appropriate to the execution of the role.
This is not intended to be an all-encompassing list of duties. The job mentioned above is to be used as a guide to assist in accomplishing company objectives, covering only primary functions and responsibilities. Amber Specialty Pharmacy/Hy-Vee Pharmacy Solutions retains the right to change or assign other duties to the job.
Candidates must be able to pass a pre-employment drug test, background check, and health screening (if applicable).
Apply now and join our mission to provide exceptional patient care!