Xanterra Parks and Resorts
Fine Dining Server - Grand Canyon South Rim
Xanterra Parks and Resorts, Chicago, Illinois, United States, 60290
Job Summary
Provide exceptional service to guests in a high-end dining environment.
The Details Position Type: Year-Round
Pay: Hourly Average, Wage + Tips = $32.07 - $43.14 (depending on location), Hourly Wage = $11.75
Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)
Why Grand Canyon South Rim? We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.
Life at the South Rim
Dormitory-style employee housing for $20.00 per week
On-site employee meals (cafeteria-style)
Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth)
A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
Meet people of all ages from all over the country and world!
Benefits
Medical, Dental, Vision
Paid Time Off and Holidays
Disability Insurance
401k with match
Life and AD&D Insurance
Employee Assistance Program
Wellness Programs
Learning and Development Programs
Perks
Free Grand Canyon National Park pass
Rec Center – Fitness Equipment, Computers, and Free WiFi
Paid Day off on your birthday
Discounted mule rides
Free Grand Canyon Railway Train Rides
Retail, Lodging and Travel Discounts
Planned employee trips and activities
$350 Referral Bonus Program
The adventure of a lifetime!
Responsibilities
Provide prompt, attentive, and courteous service to dining room guests at all times in accordance with unit policies on guest service.
Accurately take, fill, deliver and charge guest orders for food and beverage using the POS system.
Be knowledgeable of all menu items including daily food specials, portions, preparation, ingredients and presentation of menu items.
High level knowledge of wines and fine dining wine service.
Experience with tray service using both large and small trays.
Teamwork is essential, working with server assistants, other servers, bartenders and BOH staff to create a seamless guest experience.
Ability to use suggestive selling techniques to drive check averages.
Experience serving coursed meals in a higher-end restaurant environment.
Comply with all Xanterra South Rim, L.L.C. Food & Beverage Standards.
Comply with all State of Arizona alcohol serving laws & Xanterra South Rim, L.L.C. policies.
El Tovar Dining Room Servers will be responsible for server banking procedures in collecting all payments from guests while complying with all company policies regarding money handling.
Comply with all company policies regarding tip reporting.
Perform all opening and closing side duties as assigned per shift requirement.
Responsible for maintaining proper sanitation of the dining room and side station areas while adhering to ServSafe food sanitation program.
Communicate with Service Manager and Kitchen Manager (Sous Chef for El Tovar) on out-of-stock items or guest food issues.
Handle guest complaints politely and in a timely fashion involving the Management Team when necessary.
Communicate to Server Assistants (bussers) for additional service with any tables in assigned section.
Attend all required training seminars/classes as assigned by the Management Team.
Stringently comply with all company appearance and hygiene standards.
Adhere to all safety, risk management and environmental policies in performing tasks.
Complete all sidework during/at the end of each shift.
Other duties as assigned.
Qualifications
Previous front-of-the-house experience in a server or Server Assistant (bussers) capacity.
Ability to interact with a broad cross-section of dining room guests and employees effectively and courteously.
Ability to carry a food tray overhead using a single hand method safely and properly.
Ability to accurately handle cash, room charge and credit card transactions. Server banking knowledge is preferred.
A personal working bank of at least $40.00 is required.
Ability to accurately use and enter and settle orders into the POS system.
Ability to learn menu items, wine service, beverage service and up-selling techniques.
Knowledge of ServeSafe food sanitation program.
Knowledge of wine varietals and pairing suggestions.
Must pass company-sponsored alcohol awareness class.
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The Details Position Type: Year-Round
Pay: Hourly Average, Wage + Tips = $32.07 - $43.14 (depending on location), Hourly Wage = $11.75
Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)
Why Grand Canyon South Rim? We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.
Life at the South Rim
Dormitory-style employee housing for $20.00 per week
On-site employee meals (cafeteria-style)
Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth)
A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
Meet people of all ages from all over the country and world!
Benefits
Medical, Dental, Vision
Paid Time Off and Holidays
Disability Insurance
401k with match
Life and AD&D Insurance
Employee Assistance Program
Wellness Programs
Learning and Development Programs
Perks
Free Grand Canyon National Park pass
Rec Center – Fitness Equipment, Computers, and Free WiFi
Paid Day off on your birthday
Discounted mule rides
Free Grand Canyon Railway Train Rides
Retail, Lodging and Travel Discounts
Planned employee trips and activities
$350 Referral Bonus Program
The adventure of a lifetime!
Responsibilities
Provide prompt, attentive, and courteous service to dining room guests at all times in accordance with unit policies on guest service.
Accurately take, fill, deliver and charge guest orders for food and beverage using the POS system.
Be knowledgeable of all menu items including daily food specials, portions, preparation, ingredients and presentation of menu items.
High level knowledge of wines and fine dining wine service.
Experience with tray service using both large and small trays.
Teamwork is essential, working with server assistants, other servers, bartenders and BOH staff to create a seamless guest experience.
Ability to use suggestive selling techniques to drive check averages.
Experience serving coursed meals in a higher-end restaurant environment.
Comply with all Xanterra South Rim, L.L.C. Food & Beverage Standards.
Comply with all State of Arizona alcohol serving laws & Xanterra South Rim, L.L.C. policies.
El Tovar Dining Room Servers will be responsible for server banking procedures in collecting all payments from guests while complying with all company policies regarding money handling.
Comply with all company policies regarding tip reporting.
Perform all opening and closing side duties as assigned per shift requirement.
Responsible for maintaining proper sanitation of the dining room and side station areas while adhering to ServSafe food sanitation program.
Communicate with Service Manager and Kitchen Manager (Sous Chef for El Tovar) on out-of-stock items or guest food issues.
Handle guest complaints politely and in a timely fashion involving the Management Team when necessary.
Communicate to Server Assistants (bussers) for additional service with any tables in assigned section.
Attend all required training seminars/classes as assigned by the Management Team.
Stringently comply with all company appearance and hygiene standards.
Adhere to all safety, risk management and environmental policies in performing tasks.
Complete all sidework during/at the end of each shift.
Other duties as assigned.
Qualifications
Previous front-of-the-house experience in a server or Server Assistant (bussers) capacity.
Ability to interact with a broad cross-section of dining room guests and employees effectively and courteously.
Ability to carry a food tray overhead using a single hand method safely and properly.
Ability to accurately handle cash, room charge and credit card transactions. Server banking knowledge is preferred.
A personal working bank of at least $40.00 is required.
Ability to accurately use and enter and settle orders into the POS system.
Ability to learn menu items, wine service, beverage service and up-selling techniques.
Knowledge of ServeSafe food sanitation program.
Knowledge of wine varietals and pairing suggestions.
Must pass company-sponsored alcohol awareness class.
#J-18808-Ljbffr