Pyramid Global Hospitality
Join to apply for the
Front Desk Supervisor
role at
Pyramid Global Hospitality .
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as onsite wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success across over 230 properties worldwide. Join our team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
At the Boston Marriott Burlington, we pride ourselves on being the best employer in the area. Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, help attract talented people with a genuine passion for service and a desire for personal development.
What You Will Have an Opportunity to Do
Communicate effectively both verbally and in writing to provide clear direction to staff. Monitor lobby traffic and make staffing adjustments accordingly.
Greet guests immediately with a friendly and sincere welcome. Promptly complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate.
Make appropriate selection of rooms based on guest needs.
Require standing and continual mobility throughout front office area.
Handle cash, make change and balance an assigned house bank.
Accept and record vouchers, travellers checks and other forms of payment. Convert foreign currency at current posted rates.
Perform accurate moderately complex arithmetic functions using a calculator.
Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear English language.
Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for hotel guests as requested.
Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Front Office Staff and other employees.
Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions.
Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situation.
Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
Qualifications
Must be available to work a flexible schedule to include nights, weekends and holidays.
High school diploma or equivalent.
Previous hotel or resort experience preferred.
A strong desire to make an impact on other people.
An outgoing and engaging personality.
Computer skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Management and Manufacturing
Industry Hospitality
Referrals increase your chances of interviewing at Pyramid Global Hospitality by 2x.
#J-18808-Ljbffr
Front Desk Supervisor
role at
Pyramid Global Hospitality .
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as onsite wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success across over 230 properties worldwide. Join our team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
At the Boston Marriott Burlington, we pride ourselves on being the best employer in the area. Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, help attract talented people with a genuine passion for service and a desire for personal development.
What You Will Have an Opportunity to Do
Communicate effectively both verbally and in writing to provide clear direction to staff. Monitor lobby traffic and make staffing adjustments accordingly.
Greet guests immediately with a friendly and sincere welcome. Promptly complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate.
Make appropriate selection of rooms based on guest needs.
Require standing and continual mobility throughout front office area.
Handle cash, make change and balance an assigned house bank.
Accept and record vouchers, travellers checks and other forms of payment. Convert foreign currency at current posted rates.
Perform accurate moderately complex arithmetic functions using a calculator.
Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear English language.
Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for hotel guests as requested.
Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Front Office Staff and other employees.
Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions.
Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situation.
Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
Qualifications
Must be available to work a flexible schedule to include nights, weekends and holidays.
High school diploma or equivalent.
Previous hotel or resort experience preferred.
A strong desire to make an impact on other people.
An outgoing and engaging personality.
Computer skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Management and Manufacturing
Industry Hospitality
Referrals increase your chances of interviewing at Pyramid Global Hospitality by 2x.
#J-18808-Ljbffr