Kasa
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Senior Vice President of Operations
role at
Kasa .
About Kasa
Kasa is the leading tech‑enabled hotel and apartment hotel brand and manager. We build a hospitality operating system that improves profitability while delivering a high‑quality, digitally forward experience to guests, partnering with owners of multifamily and boutique properties to offer stylish, professionally managed accommodations worldwide.
Location:
Remote (U.S. based)
Team:
Operations
Reports to:
CEO
About the Role As Senior Vice President of Operations, you will lead operational performance and guest experience across Kasa's fast‑growing portfolio of 85+ U.S. properties with plans to expand globally. This executive role reports directly to the CEO and interfaces with the Board of Directors. You will oversee regional operations models and centralized systems, driving guest satisfaction, operational excellence, and property‑level profitability.
Portfolio Performance & Guest Experience
Drive operational performance across Kasa's portfolio and scale to 200+ properties.
Set and execute property‑level business plans to achieve aggressive goals for NOI, guest review scores, and owner satisfaction.
Uplevel the on‑site experience—visually, functionally, and culturally—to deliver a beloved end‑to‑end customer promise.
Own quality assurance across the portfolio, ensuring excellence in cleanliness, repair response, check‑in readiness, and physical maintenance.
Use data to identify and address the root causes of systemic and local issues.
Train regional and property‑level teams to adopt an analytical mindset and track KPI improvements over time.
Team & Talent Leadership
Hire, develop, and inspire a high‑performing on‑site operations team across three U.S. regions, with 10+ P&L Owners and 170+ total team members.
Build and deploy rigorous training programs to onboard, upskill, and assess on‑property talent.
Create systems to evaluate talent, identify underperformance early, and drive continuous improvement across every level.
Instill a culture of performance, integrity, and fearless feedback that permeates every Kasa property.
Systems Thinking & Central Operations
Oversee Kasa's centralized operations functions to ensure consistency and leverage scale.
Drive innovation in operational systems, partnering with Tech & Product to implement AI‑powered tools that reduce cost and increase speed and accuracy.
Translate qualitative property feedback into quantitative system upgrades and vice versa.
Make root‑cause‑level improvements to the operating system, building a scalable, self‑sustaining, continuously improving system.
On‑Site‑First Leadership
Spend significant time on the ground across the country, inspecting properties, training P&L Owners, and ensuring physical excellence.
Own and evaluate the physical environment of our properties, applying taste and operational skills to create a great guest experience.
Understand and activate non‑room revenue strategies (e.g., café, retail, F&B, event space) where applicable.
Executive Partnership & Strategy
Act as the voice of on‑site operations in company‑wide strategy discussions.
Play an active, vocal role in our Monthly Business Reviews for on‑site operations, challenging teams with solutions to key issues.
Partner with Product, Technology and AI teams to ensure Kasa's technology is a force multiplier for the front lines.
Support the CEO and Real Estate team in building long‑term trust with our owner community.
Drive strategic alignment across regions while enabling local flexibility and experimentation, scaling high‑performing innovations.
Success in this Role First 60 Days
Conduct an operational deep dive across all regions and our centralized ops platform; identify root‑cause issues and create a plan to address them.
Define what "great" looks like across guest experience, team structure, and P&L performance.
Build trust with on‑site teams through visits and listening tours.
Implement immediate changes for quick wins and improved operating performance.
Year 1 Key Outcomes
Achieve material increase in operating profit across properties.
Improve Kasa's guest review scores and portfolio‑wide reputation metrics.
Uplevel performance of regional and property‑level teams through coaching and decisive talent decisions.
Identify and implement organizational structure adjustments for scalable success.
Design and implement a performance‑based incentive system aligned with company goals.
Become a trusted voice with the Board on operational performance and risk.
Who You Are Required Experience
15+ years in hotel or hospitality operations with deep multi‑property, multi‑region leadership experience.
Proven track record of owning full P&L responsibility and improving bottom‑line results across large portfolios.
Known for hiring, developing, and retaining top on‑site talent and holding teams to high standards.
Demonstrated ability to evaluate and improve physical guest spaces.
Experience managing centralized ops programs and implementing operational technology at scale.
Ideal Qualities
Combine old‑school hospitality instincts with a new‑school mindset; excitement about tech and AI.
Road warrior who thrives in the on‑site, shoulder‑to‑shoulder with teams and enjoys the guest experience.
Lifetime of knowing what good looks like and not settling for mediocrity.
Embrace accountability, ask tough questions, and create high‑performing cultures.
Guest‑obsessed and live the Hall of Fame Host value.
Owner‑oriented, caring about profitability and partnership with real‑estate partners.
Excited about using AI and automation to drive performance and efficiency.
Why Join Kasa?
Be the operational leader of a fast‑scaling, technology & AI‑forward hospitality brand.
Help reshape the way hospitality is delivered at scale: combining efficiency, design, and service.
Build and scale an on‑site operating model with full P&L ownership.
Work alongside a founder‑CEO and top‑tier leadership team.
Create a portfolio you’re proud to walk, stay in, and talk about.
Benefits
Remote Work: Flexibility as a core value; over three‑quarters of the team works remotely.
Kasa Travel Credit and discounts for free stays.
Competitive salary with bonus tied to operational performance; equity included.
Generous Stock Option Plan focused on owner‑style rewards.
Flexible PTO and full‑time exempt status.
Cell phone reimbursement.
401(k) plan with 100% match up to 3% of salary.
Comprehensive health coverage, including fertility coverage.
Other perks: Wi‑Fi stipend, home office stipend, etc.
Equal Employment Opportunity Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.
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Senior Vice President of Operations
role at
Kasa .
About Kasa
Kasa is the leading tech‑enabled hotel and apartment hotel brand and manager. We build a hospitality operating system that improves profitability while delivering a high‑quality, digitally forward experience to guests, partnering with owners of multifamily and boutique properties to offer stylish, professionally managed accommodations worldwide.
Location:
Remote (U.S. based)
Team:
Operations
Reports to:
CEO
About the Role As Senior Vice President of Operations, you will lead operational performance and guest experience across Kasa's fast‑growing portfolio of 85+ U.S. properties with plans to expand globally. This executive role reports directly to the CEO and interfaces with the Board of Directors. You will oversee regional operations models and centralized systems, driving guest satisfaction, operational excellence, and property‑level profitability.
Portfolio Performance & Guest Experience
Drive operational performance across Kasa's portfolio and scale to 200+ properties.
Set and execute property‑level business plans to achieve aggressive goals for NOI, guest review scores, and owner satisfaction.
Uplevel the on‑site experience—visually, functionally, and culturally—to deliver a beloved end‑to‑end customer promise.
Own quality assurance across the portfolio, ensuring excellence in cleanliness, repair response, check‑in readiness, and physical maintenance.
Use data to identify and address the root causes of systemic and local issues.
Train regional and property‑level teams to adopt an analytical mindset and track KPI improvements over time.
Team & Talent Leadership
Hire, develop, and inspire a high‑performing on‑site operations team across three U.S. regions, with 10+ P&L Owners and 170+ total team members.
Build and deploy rigorous training programs to onboard, upskill, and assess on‑property talent.
Create systems to evaluate talent, identify underperformance early, and drive continuous improvement across every level.
Instill a culture of performance, integrity, and fearless feedback that permeates every Kasa property.
Systems Thinking & Central Operations
Oversee Kasa's centralized operations functions to ensure consistency and leverage scale.
Drive innovation in operational systems, partnering with Tech & Product to implement AI‑powered tools that reduce cost and increase speed and accuracy.
Translate qualitative property feedback into quantitative system upgrades and vice versa.
Make root‑cause‑level improvements to the operating system, building a scalable, self‑sustaining, continuously improving system.
On‑Site‑First Leadership
Spend significant time on the ground across the country, inspecting properties, training P&L Owners, and ensuring physical excellence.
Own and evaluate the physical environment of our properties, applying taste and operational skills to create a great guest experience.
Understand and activate non‑room revenue strategies (e.g., café, retail, F&B, event space) where applicable.
Executive Partnership & Strategy
Act as the voice of on‑site operations in company‑wide strategy discussions.
Play an active, vocal role in our Monthly Business Reviews for on‑site operations, challenging teams with solutions to key issues.
Partner with Product, Technology and AI teams to ensure Kasa's technology is a force multiplier for the front lines.
Support the CEO and Real Estate team in building long‑term trust with our owner community.
Drive strategic alignment across regions while enabling local flexibility and experimentation, scaling high‑performing innovations.
Success in this Role First 60 Days
Conduct an operational deep dive across all regions and our centralized ops platform; identify root‑cause issues and create a plan to address them.
Define what "great" looks like across guest experience, team structure, and P&L performance.
Build trust with on‑site teams through visits and listening tours.
Implement immediate changes for quick wins and improved operating performance.
Year 1 Key Outcomes
Achieve material increase in operating profit across properties.
Improve Kasa's guest review scores and portfolio‑wide reputation metrics.
Uplevel performance of regional and property‑level teams through coaching and decisive talent decisions.
Identify and implement organizational structure adjustments for scalable success.
Design and implement a performance‑based incentive system aligned with company goals.
Become a trusted voice with the Board on operational performance and risk.
Who You Are Required Experience
15+ years in hotel or hospitality operations with deep multi‑property, multi‑region leadership experience.
Proven track record of owning full P&L responsibility and improving bottom‑line results across large portfolios.
Known for hiring, developing, and retaining top on‑site talent and holding teams to high standards.
Demonstrated ability to evaluate and improve physical guest spaces.
Experience managing centralized ops programs and implementing operational technology at scale.
Ideal Qualities
Combine old‑school hospitality instincts with a new‑school mindset; excitement about tech and AI.
Road warrior who thrives in the on‑site, shoulder‑to‑shoulder with teams and enjoys the guest experience.
Lifetime of knowing what good looks like and not settling for mediocrity.
Embrace accountability, ask tough questions, and create high‑performing cultures.
Guest‑obsessed and live the Hall of Fame Host value.
Owner‑oriented, caring about profitability and partnership with real‑estate partners.
Excited about using AI and automation to drive performance and efficiency.
Why Join Kasa?
Be the operational leader of a fast‑scaling, technology & AI‑forward hospitality brand.
Help reshape the way hospitality is delivered at scale: combining efficiency, design, and service.
Build and scale an on‑site operating model with full P&L ownership.
Work alongside a founder‑CEO and top‑tier leadership team.
Create a portfolio you’re proud to walk, stay in, and talk about.
Benefits
Remote Work: Flexibility as a core value; over three‑quarters of the team works remotely.
Kasa Travel Credit and discounts for free stays.
Competitive salary with bonus tied to operational performance; equity included.
Generous Stock Option Plan focused on owner‑style rewards.
Flexible PTO and full‑time exempt status.
Cell phone reimbursement.
401(k) plan with 100% match up to 3% of salary.
Comprehensive health coverage, including fertility coverage.
Other perks: Wi‑Fi stipend, home office stipend, etc.
Equal Employment Opportunity Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.
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