Texas Health and Human Services
Join the Texas Health and Human Services Commission (HHSC) as a Facility Investigator. Be part of a team committed to creating a positive impact in the lives of fellow Texans. Your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full‑time eligible employees, a defined benefit pension plan, generous time‑off benefits, and numerous opportunities for career advancement.
Date: Oct 31, 2025 Location: CARLSBAD, TX
Functional Title : Facility Investigator
Job Title : Investigator III
Agency : Health & Human Services Comm
Department : Risk Mgmt / Safety & Investig
Posting Number : 10792
Closing Date : 11/14/2025
Posting Audience : Internal and External
Occupational Category : Protective Services
Salary Group : TEXAS-B-18
Salary Range : $3,793.41 - $5,921.25
Pay Frequency : Monthly
Shift : Day
Additional Shift : Days (First)
Telework : Not Eligible for Telework
Travel : Up to 5%
Regular/Temporary : Regular
Full Time/Part Time : Full time
FLSA Exempt/Non‑Exempt : Nonexempt
Facility Location : San Angelo State Supported Living Center
Job Location City : CARLSBAD
Job Location Address : 11640 US HWY 87 N
Other Locations : San Angelo
MOS Codes : 5805,5813,5819,5821,5822,7596,8012,14N,14NX,183X,1D7X1,1N0X1,1S0X1,250X,311A,31A,31B,31D,31PX,351L,351M,35A,35L,35M,3E7X1,3P0X1,43HX,4B0X1,4E0X1,5I0,649X,683X,71SX,749X,783X,89D,89E,EOD,INV,IS,IV,LN,MA,ME,MLES,MSSD,MSSE,MSSR,MST,OAP12,OAP14
Brief Job Description Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence. The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus‑based direct services and supports at 13 centers located throughout the state. Learn about our State Supported Living Centers. If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!
Essential Job Functions The Facility Investigator, Investigator III, performs moderately complex (journey‑level) investigative work at the State Supported Living Center (SSLC). Performs field investigations of Abuse, Neglect, and Exploitation (ANE) and injuries involving residents of the facility. Performs comprehensive preliminary investigations to identify protection from harm and ensure reporting guidelines are followed. Follows‑up on outstanding external cases such as those through Health and Human Services Commission Provider Investigations (HHSCPI) and the Office of Inspector General (OIG) to ensure documentation guideline dates are adhered to. Works in concert with Campus Administrators to ensure incidents that occur on non‑business hours continue to move through the investigative process to remain in compliance with ICF and Settlement Agreement requirements. Verifies information, collects and properly maintains evidence, data, and documents for use in investigations. Reviews evidence and data gathered for sufficiency and to draw conclusions. Evaluates and summarizes investigative findings and writes reports. Reviews reports prepared by others for compliance with adherence to standard protocols and rules. Prepares cases for presentation and presents testimony and evidence at administrative hearings, such as disciplinary hearings, or in court proceedings. Serves as a member of the Incident Management Team, conducts Root Cause Analysis meetings and participates on other assigned committees as needed. Completes data entry for unusual incidents and follows‑up with unusual incident recommendations. Assists with tracking injury reports. Consults with State Office Incident Management on a regular basis. Provides technical assistance and administrative support to accomplish the State Operated Facilities missions, including being a part of the critical incident team for unusual incidents after normal business hours. Works under the general supervision of the Incident Management Coordinator, or other appropriate supervisor depending on SSLC structure, with moderate latitude for the use of initiative and independent judgement. Flexibility in work schedule is necessary to ensure facility maintains coverage at all hours. Required to be “on call,” on a rotating basis, for emergency investigation work.
Knowledge, Skills, and Abilities (KSAs) Knowledge of state and federal laws and Intermediate Care Facility for individuals with intellectual disabilities (ICF‑IID) rules, regulations, policy and procedures related to State Supported Living Center, or ability to gain that knowledge; knowledge of existing laws and legislative actions that relate to protection from harm and residential rights; knowledge of investigative principles, techniques and procedures; skill in the use of a computer and applicable software including Word, Excel, and MS Outlook; skill in interviewing and negotiation techniques; skill in searching records to identify and retrieve information; skill in the formulation of comprehensive investigative report; skill in critical thinking, problem solving and research; ability to convey thoughts, actions, and reasons; ability to effectively communicate and interview witnesses; ability to effectively manage and control emotions; ability to conduct investigations; ability to interpret and apply laws and regulations; ability to work collaboratively with other investigators or investigative entities such as HHSC state‑office, law enforcement, HHSC‑PI; ability to conduct interviews and gather facts; ability to evaluate findings and prepare concise executive‑level investigative reports; ability to communicate effectively both orally and in writing; ability to testify in hearings and court proceedings; ability to effectively direct and utilize the assistance of other staff to complete investigations successfully; ability to train others.
Registrations, Licensure Requirements Or Certifications None
Initial Screening Criteria Graduation from an accredited high school or GED. Graduation from an accredited four‑year college or university with major coursework in criminal justice or a related field is generally preferred. Experience in investigative work such as planning, coordinating, leading or conducting investigations, or experience in quality assurance reviews.
Additional Information Applicants must pass a fingerprint criminal background check, pre‑employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aide, Medication Aide and Employee Misconduct and HHS List of Excluded Individuals/Entities (LEIE). Males between the ages of 18 – 25 must be registered with the Selective Service. All State Supported Living Center Employees are subject to Random Drug Testing. Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours. Must be willing to work weekends and holidays. All applicants must be at least 18 years of age to be considered for employment at a state‑operated facility.
Active Duty, Military, Reservists, Guardsmen, and Veterans Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but are not limited to those listed in this posting. All active‑duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office – Job Descriptions.
ADA Accommodations In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the online application, contact the HHS Employee Service Center at 1‑888‑894‑4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre‑Employment Checks And Work Eligibility Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E‑Verify. You must bring your I‑9 documentation with you on your first day of work. Download the I‑9 Form.
Telework Disclaimer This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market: San Angelo
Nearest Secondary Market: Abilene
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Date: Oct 31, 2025 Location: CARLSBAD, TX
Functional Title : Facility Investigator
Job Title : Investigator III
Agency : Health & Human Services Comm
Department : Risk Mgmt / Safety & Investig
Posting Number : 10792
Closing Date : 11/14/2025
Posting Audience : Internal and External
Occupational Category : Protective Services
Salary Group : TEXAS-B-18
Salary Range : $3,793.41 - $5,921.25
Pay Frequency : Monthly
Shift : Day
Additional Shift : Days (First)
Telework : Not Eligible for Telework
Travel : Up to 5%
Regular/Temporary : Regular
Full Time/Part Time : Full time
FLSA Exempt/Non‑Exempt : Nonexempt
Facility Location : San Angelo State Supported Living Center
Job Location City : CARLSBAD
Job Location Address : 11640 US HWY 87 N
Other Locations : San Angelo
MOS Codes : 5805,5813,5819,5821,5822,7596,8012,14N,14NX,183X,1D7X1,1N0X1,1S0X1,250X,311A,31A,31B,31D,31PX,351L,351M,35A,35L,35M,3E7X1,3P0X1,43HX,4B0X1,4E0X1,5I0,649X,683X,71SX,749X,783X,89D,89E,EOD,INV,IS,IV,LN,MA,ME,MLES,MSSD,MSSE,MSSR,MST,OAP12,OAP14
Brief Job Description Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence. The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus‑based direct services and supports at 13 centers located throughout the state. Learn about our State Supported Living Centers. If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!
Essential Job Functions The Facility Investigator, Investigator III, performs moderately complex (journey‑level) investigative work at the State Supported Living Center (SSLC). Performs field investigations of Abuse, Neglect, and Exploitation (ANE) and injuries involving residents of the facility. Performs comprehensive preliminary investigations to identify protection from harm and ensure reporting guidelines are followed. Follows‑up on outstanding external cases such as those through Health and Human Services Commission Provider Investigations (HHSCPI) and the Office of Inspector General (OIG) to ensure documentation guideline dates are adhered to. Works in concert with Campus Administrators to ensure incidents that occur on non‑business hours continue to move through the investigative process to remain in compliance with ICF and Settlement Agreement requirements. Verifies information, collects and properly maintains evidence, data, and documents for use in investigations. Reviews evidence and data gathered for sufficiency and to draw conclusions. Evaluates and summarizes investigative findings and writes reports. Reviews reports prepared by others for compliance with adherence to standard protocols and rules. Prepares cases for presentation and presents testimony and evidence at administrative hearings, such as disciplinary hearings, or in court proceedings. Serves as a member of the Incident Management Team, conducts Root Cause Analysis meetings and participates on other assigned committees as needed. Completes data entry for unusual incidents and follows‑up with unusual incident recommendations. Assists with tracking injury reports. Consults with State Office Incident Management on a regular basis. Provides technical assistance and administrative support to accomplish the State Operated Facilities missions, including being a part of the critical incident team for unusual incidents after normal business hours. Works under the general supervision of the Incident Management Coordinator, or other appropriate supervisor depending on SSLC structure, with moderate latitude for the use of initiative and independent judgement. Flexibility in work schedule is necessary to ensure facility maintains coverage at all hours. Required to be “on call,” on a rotating basis, for emergency investigation work.
Knowledge, Skills, and Abilities (KSAs) Knowledge of state and federal laws and Intermediate Care Facility for individuals with intellectual disabilities (ICF‑IID) rules, regulations, policy and procedures related to State Supported Living Center, or ability to gain that knowledge; knowledge of existing laws and legislative actions that relate to protection from harm and residential rights; knowledge of investigative principles, techniques and procedures; skill in the use of a computer and applicable software including Word, Excel, and MS Outlook; skill in interviewing and negotiation techniques; skill in searching records to identify and retrieve information; skill in the formulation of comprehensive investigative report; skill in critical thinking, problem solving and research; ability to convey thoughts, actions, and reasons; ability to effectively communicate and interview witnesses; ability to effectively manage and control emotions; ability to conduct investigations; ability to interpret and apply laws and regulations; ability to work collaboratively with other investigators or investigative entities such as HHSC state‑office, law enforcement, HHSC‑PI; ability to conduct interviews and gather facts; ability to evaluate findings and prepare concise executive‑level investigative reports; ability to communicate effectively both orally and in writing; ability to testify in hearings and court proceedings; ability to effectively direct and utilize the assistance of other staff to complete investigations successfully; ability to train others.
Registrations, Licensure Requirements Or Certifications None
Initial Screening Criteria Graduation from an accredited high school or GED. Graduation from an accredited four‑year college or university with major coursework in criminal justice or a related field is generally preferred. Experience in investigative work such as planning, coordinating, leading or conducting investigations, or experience in quality assurance reviews.
Additional Information Applicants must pass a fingerprint criminal background check, pre‑employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aide, Medication Aide and Employee Misconduct and HHS List of Excluded Individuals/Entities (LEIE). Males between the ages of 18 – 25 must be registered with the Selective Service. All State Supported Living Center Employees are subject to Random Drug Testing. Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours. Must be willing to work weekends and holidays. All applicants must be at least 18 years of age to be considered for employment at a state‑operated facility.
Active Duty, Military, Reservists, Guardsmen, and Veterans Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but are not limited to those listed in this posting. All active‑duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office – Job Descriptions.
ADA Accommodations In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the online application, contact the HHS Employee Service Center at 1‑888‑894‑4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre‑Employment Checks And Work Eligibility Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E‑Verify. You must bring your I‑9 documentation with you on your first day of work. Download the I‑9 Form.
Telework Disclaimer This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market: San Angelo
Nearest Secondary Market: Abilene
#J-18808-Ljbffr