Texas.gov - State of Texas Official Website
Lead Investigator
Texas.gov - State of Texas Official Website, Corpus Christi, Texas, United States, 78417
Overview
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Functional Title:
Lead Investigator Job Title:
Investigator IV Agency:
Health & Human Services Comm Department:
Incident Management Posting Number:
9980 Closing Date:
12/06/2025 Posting Audience:
Internal and External Occupational Category:
Healthcare Practitioners and Technical Salary Range:
$4,263.16-$6,779.25 Facility Location:
Corpus Christi State Supported Living Center Job Location City:
CORPUS CHRISTI Job Location Address:
902 AIRPORT RD Telework:
Not Eligible for Telework Travel:
Up to 5% Regular/Temporary:
Regular Full Time/Part Time:
Full time FLSA Exempt/Non-Exempt:
Nonexempt Brief Job Description
Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence. The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus-based direct services and supports at 13 centers located throughout the state. Learn About Our State Supported Living Centers If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you! Responsibilities
The Investigator IV, Lead Investigator, performs highly complex (senior-level) investigative work at the State Supported Living Center (SSLC). Works under the supervision of the Incident Management Coordinator (IMC) or the Director of Incident and Risk Management (DIRM). Serves as the SSLC\'s Lead Investigator to ensure reports of unusual incidents including serious injuries and allegations of resident abuse, neglect or exploitation (ANE) are reported to Regulatory, HHSC State Office, and other agencies within required timeframes and investigated in accordance with agency policy and protocol. Upon notification of a qualifying incident, follows incident management protocols, coordinates immediate actions, conducts investigations, evaluates and analyzes documents and evidence, prepares and reviews reports, and communicates findings to supervisory staff. Enters, maintains, and tracks data; makes and follows up on recommendations. Works with internal and external entities to ensure qualifying cases are referred for investigation by Regulatory, law enforcement and/or the Office of Inspector General (OIG). Provides oversight, coaching, on-the-job training and mentoring of entry and journey level investigative staff. Serves as back-up IMC/DIRM as needed for coverage and business continuity. Attends meetings, participates in audits and inspections, and performs other duties as assigned. Works under limited supervision with considerable latitude for initiative and judgment. Serves in a on-call capacity and/or rotating schedule to assist with emergency investigation work, as needed. Essential Job Functions (EJFs) Attends work on a regular basis and may be required to work a specific shift schedule or rotating schedule, extended shift and/or overtime in accordance with agency leave policy; performs other duties as assigned. Serves as the SSLC\'s Lead Investigator to ensure reports of unusual incidents including serious injuries and ANE are reported to Regulatory, HHSC State Office, and other agencies within required timeframes; conducts investigations following agency policy and protocol. Collects and reviews evidence and data through field investigations and data collection, including direct observations and review of video surveillance; interview witnesses and complainants; collaborate with nursing, behavioral health, habilitation therapies to gather information; evaluate and summarize findings; prepare reports and present findings to supervisory staff. Prepares cases for presentation and provides testimony at administrative hearings or court proceedings if called. Assists the IMC as needed to ensure case assignments and coverage; serves as back-up IMC/DIRM for continuity. Coordinates incident actions, notifies required parties, and ensures necessary documentation and communications are completed; participates in the critical incident team (CIT) when needed. Provides training and mentoring of investigative staff; trains new investigators and develops investigative techniques in line with subject matter experts. Collaborates with external entities (Regulatory, local law enforcement, OIG) and ensures investigations progress without undue interference with concurrent internal investigations. Reviews and coaches others on report writing; tracks actions to completion; maintains data for management reports and regulatory submissions. Participates in audits and inspections; reviews policies and regulations for improvements; coordinates with SSLC State Office Incident Management. Acts as a member of the Incident Management Team, conducts Root Cause Analysis meetings, and participates in committees; contributes to prevention strategies and policy updates. Supports disaster response, continuity of operations (COOP) activities, and may require alternate shift patterns. Qualifications
Knowledge, Skills and Abilities (KSAs): Knowledge of state and federal laws and ICF-IID rules related to State Supported Living Center, or ability to gain that knowledge. Knowledge of laws and actions related to protection from harm and residential rights, or ability to gain that knowledge. Knowledge of investigative principles, techniques and procedures. Skill in the use of computer software including Word, Excel, Outlook and incident management systems. Skill in interviewing, gathering facts, and searching records to retrieve information. Skill in forming comprehensive investigative reports and in critical thinking, problem solving, research, and evaluating findings. Ability to convey thoughts clearly and to interview witnesses with varying emotional, educational, cultural, and social backgrounds. Ability to testify in hearings and court proceedings; ability to train, coach, mentor, and supervise others. Ability to plan, organize, and conduct investigations including death investigations; interpret and apply laws and regulations; work collaboratively with other investigators. Registrations, Licensure Requirements or Certifications:
None Education and Experience
Initial Screening Criteria: Graduation from an accredited high school or equivalent required; graduation from an accredited four-year college or university preferred. Experience in investigative work (planning, coordinating, leading or conducting investigations) or in quality assurance reviews. Experience in writing reports. Additional Information: Applicants must pass fingerprint background check, pre-employment drug screen, and registry checks (CANRS, Nurse Aide, Medication Aide and LEIE). Selective Service registration for males ages 18-25 where applicable. All State Supported Living Center Employees are subject to Random Drug Testing. Flexibility in work hours; may require overtime, weekends and holidays. All applicants must be at least 18 years old. Tips for Success when applying for jobs at DFPS, DSHS and HHSC. ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies provide reasonable accommodation during the hiring process; contact the HHS Employee Service Center for assistance. Pre-Employment Checks and Work Eligibility: Some program areas may require background checks and other due diligence; HHSC uses E-Verify and you must bring I-9 documentation on first day. Telework Disclaimer: This position may be eligible for telework; telework policies apply in accordance with state and agency guidelines and supervisor needs.
#J-18808-Ljbffr
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Functional Title:
Lead Investigator Job Title:
Investigator IV Agency:
Health & Human Services Comm Department:
Incident Management Posting Number:
9980 Closing Date:
12/06/2025 Posting Audience:
Internal and External Occupational Category:
Healthcare Practitioners and Technical Salary Range:
$4,263.16-$6,779.25 Facility Location:
Corpus Christi State Supported Living Center Job Location City:
CORPUS CHRISTI Job Location Address:
902 AIRPORT RD Telework:
Not Eligible for Telework Travel:
Up to 5% Regular/Temporary:
Regular Full Time/Part Time:
Full time FLSA Exempt/Non-Exempt:
Nonexempt Brief Job Description
Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence. The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus-based direct services and supports at 13 centers located throughout the state. Learn About Our State Supported Living Centers If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you! Responsibilities
The Investigator IV, Lead Investigator, performs highly complex (senior-level) investigative work at the State Supported Living Center (SSLC). Works under the supervision of the Incident Management Coordinator (IMC) or the Director of Incident and Risk Management (DIRM). Serves as the SSLC\'s Lead Investigator to ensure reports of unusual incidents including serious injuries and allegations of resident abuse, neglect or exploitation (ANE) are reported to Regulatory, HHSC State Office, and other agencies within required timeframes and investigated in accordance with agency policy and protocol. Upon notification of a qualifying incident, follows incident management protocols, coordinates immediate actions, conducts investigations, evaluates and analyzes documents and evidence, prepares and reviews reports, and communicates findings to supervisory staff. Enters, maintains, and tracks data; makes and follows up on recommendations. Works with internal and external entities to ensure qualifying cases are referred for investigation by Regulatory, law enforcement and/or the Office of Inspector General (OIG). Provides oversight, coaching, on-the-job training and mentoring of entry and journey level investigative staff. Serves as back-up IMC/DIRM as needed for coverage and business continuity. Attends meetings, participates in audits and inspections, and performs other duties as assigned. Works under limited supervision with considerable latitude for initiative and judgment. Serves in a on-call capacity and/or rotating schedule to assist with emergency investigation work, as needed. Essential Job Functions (EJFs) Attends work on a regular basis and may be required to work a specific shift schedule or rotating schedule, extended shift and/or overtime in accordance with agency leave policy; performs other duties as assigned. Serves as the SSLC\'s Lead Investigator to ensure reports of unusual incidents including serious injuries and ANE are reported to Regulatory, HHSC State Office, and other agencies within required timeframes; conducts investigations following agency policy and protocol. Collects and reviews evidence and data through field investigations and data collection, including direct observations and review of video surveillance; interview witnesses and complainants; collaborate with nursing, behavioral health, habilitation therapies to gather information; evaluate and summarize findings; prepare reports and present findings to supervisory staff. Prepares cases for presentation and provides testimony at administrative hearings or court proceedings if called. Assists the IMC as needed to ensure case assignments and coverage; serves as back-up IMC/DIRM for continuity. Coordinates incident actions, notifies required parties, and ensures necessary documentation and communications are completed; participates in the critical incident team (CIT) when needed. Provides training and mentoring of investigative staff; trains new investigators and develops investigative techniques in line with subject matter experts. Collaborates with external entities (Regulatory, local law enforcement, OIG) and ensures investigations progress without undue interference with concurrent internal investigations. Reviews and coaches others on report writing; tracks actions to completion; maintains data for management reports and regulatory submissions. Participates in audits and inspections; reviews policies and regulations for improvements; coordinates with SSLC State Office Incident Management. Acts as a member of the Incident Management Team, conducts Root Cause Analysis meetings, and participates in committees; contributes to prevention strategies and policy updates. Supports disaster response, continuity of operations (COOP) activities, and may require alternate shift patterns. Qualifications
Knowledge, Skills and Abilities (KSAs): Knowledge of state and federal laws and ICF-IID rules related to State Supported Living Center, or ability to gain that knowledge. Knowledge of laws and actions related to protection from harm and residential rights, or ability to gain that knowledge. Knowledge of investigative principles, techniques and procedures. Skill in the use of computer software including Word, Excel, Outlook and incident management systems. Skill in interviewing, gathering facts, and searching records to retrieve information. Skill in forming comprehensive investigative reports and in critical thinking, problem solving, research, and evaluating findings. Ability to convey thoughts clearly and to interview witnesses with varying emotional, educational, cultural, and social backgrounds. Ability to testify in hearings and court proceedings; ability to train, coach, mentor, and supervise others. Ability to plan, organize, and conduct investigations including death investigations; interpret and apply laws and regulations; work collaboratively with other investigators. Registrations, Licensure Requirements or Certifications:
None Education and Experience
Initial Screening Criteria: Graduation from an accredited high school or equivalent required; graduation from an accredited four-year college or university preferred. Experience in investigative work (planning, coordinating, leading or conducting investigations) or in quality assurance reviews. Experience in writing reports. Additional Information: Applicants must pass fingerprint background check, pre-employment drug screen, and registry checks (CANRS, Nurse Aide, Medication Aide and LEIE). Selective Service registration for males ages 18-25 where applicable. All State Supported Living Center Employees are subject to Random Drug Testing. Flexibility in work hours; may require overtime, weekends and holidays. All applicants must be at least 18 years old. Tips for Success when applying for jobs at DFPS, DSHS and HHSC. ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies provide reasonable accommodation during the hiring process; contact the HHS Employee Service Center for assistance. Pre-Employment Checks and Work Eligibility: Some program areas may require background checks and other due diligence; HHSC uses E-Verify and you must bring I-9 documentation on first day. Telework Disclaimer: This position may be eligible for telework; telework policies apply in accordance with state and agency guidelines and supervisor needs.
#J-18808-Ljbffr