Unknown Worlds
IT Systems Administrator (Contract)
Unknown Worlds, San Ramon, California, United States, 94583
The Unknown Worlds Entertainment (UW) IT Operations team provides centralized, Studio-level IT services for our KRAFTON Studios. Our team delivers day‑to‑day employee support, infrastructure design, cloud operations, security/compliance, and specialized game‑development tooling support (Perforce, Unreal Engine). This role lives at the intersection of operations and projects: you’ll be hands‑on with incident response and ticketing while owning medium‑to‑large projects that standardize and harden the SDS environment. Expect a fast‑moving, collaborative team supporting ~180 users across multiple time zones, close partnership with Dev and QA, and ownership of critical launch‑window reliability work.
This is an onsite contract role located in San Ramon, CA.
RESPONSIBILITIES
Triage and resolve Tier‑1 and Tier‑2 support tickets across Windows, macOS, and common Linux endpoints.
Image, provision, and enroll workstations into MDM (Intune/Jamf) and maintain asset inventory.
Perform routine Active Directory / Okta account lifecycle tasks (create, disable, password reset, group adds).
Assist with device staging, shipping/receiving, and onsite/remote device troubleshooting for UW staff.
Execute patching, endpoint checks, and basic EDR/AV triage; escalation of complex incidents to senior engineers.
Follow and improve runbooks and documentation; update ticket notes and close with clear resolutions.
Support scheduled device refresh activities (help end users migrate data, enroll devices, validate application access).
QUALIFICATIONS
Minimum 1–2 years hands‑on IT support experience.
Solid desktop support fundamentals: Windows 10/11 administration; basic macOS and Linux familiarity.
Experience with imaging/provisioning tools and MDM enrollment (Intune, Jamf, or SCCM).
Basic Active Directory and identity lifecycle tasks; familiarity with SSO/Okta a plus.
Ticketing system experience (Jira Service Desk, ServiceNow, or similar) and clear written ticketing habits.
Basic networking understanding (DNS, DHCP, VLAN concepts, Wi‑Fi troubleshooting).
Comfortable following runbooks, documenting steps, and escalating appropriately.
Strong customer service skills, patient communicator, and coachable able to work with creative teams and remote users.
PREFERRED QUALIFICATIONS
Entry/mid certificates preferred but not required: CompTIA A+ or Network+; Microsoft Modern Desktop Associate; Jamf Certified Associate or Intune fundamentals.
Internship or coursework in IT support, systems, or networking is a plus.
Experience supporting remote/international users and coordinating across time zones.
Familiarity with basic automation or scripting (PowerShell, simple Python) to speed repetitive tasks.
Prior exposure to device refresh programs, asset tagging, or large imaging rollouts is advantageous.
Comfortable working with senior engineers on escalation and following direction in a fast‑paced studio environment.
Reasonable Accommodation KRAFTON Americas is committed to the full inclusion of all qualified individuals. As part of this commitment, the Company will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to apply for an open position, perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the HR Talent team at KRAFTON Americas to begin the interactive process.
EEOC Statement KRAFTON Americas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.
In California, the expected salary range for this position is $94,000-$117,000. The listed expected salary range represents a good faith estimate and the actual pay may depend on a variety of job‑related factors that can include experience, education, skills, and location.
Contact If you received an email and are unsure you can always email recruiting_ka@krafton.com.
#J-18808-Ljbffr
This is an onsite contract role located in San Ramon, CA.
RESPONSIBILITIES
Triage and resolve Tier‑1 and Tier‑2 support tickets across Windows, macOS, and common Linux endpoints.
Image, provision, and enroll workstations into MDM (Intune/Jamf) and maintain asset inventory.
Perform routine Active Directory / Okta account lifecycle tasks (create, disable, password reset, group adds).
Assist with device staging, shipping/receiving, and onsite/remote device troubleshooting for UW staff.
Execute patching, endpoint checks, and basic EDR/AV triage; escalation of complex incidents to senior engineers.
Follow and improve runbooks and documentation; update ticket notes and close with clear resolutions.
Support scheduled device refresh activities (help end users migrate data, enroll devices, validate application access).
QUALIFICATIONS
Minimum 1–2 years hands‑on IT support experience.
Solid desktop support fundamentals: Windows 10/11 administration; basic macOS and Linux familiarity.
Experience with imaging/provisioning tools and MDM enrollment (Intune, Jamf, or SCCM).
Basic Active Directory and identity lifecycle tasks; familiarity with SSO/Okta a plus.
Ticketing system experience (Jira Service Desk, ServiceNow, or similar) and clear written ticketing habits.
Basic networking understanding (DNS, DHCP, VLAN concepts, Wi‑Fi troubleshooting).
Comfortable following runbooks, documenting steps, and escalating appropriately.
Strong customer service skills, patient communicator, and coachable able to work with creative teams and remote users.
PREFERRED QUALIFICATIONS
Entry/mid certificates preferred but not required: CompTIA A+ or Network+; Microsoft Modern Desktop Associate; Jamf Certified Associate or Intune fundamentals.
Internship or coursework in IT support, systems, or networking is a plus.
Experience supporting remote/international users and coordinating across time zones.
Familiarity with basic automation or scripting (PowerShell, simple Python) to speed repetitive tasks.
Prior exposure to device refresh programs, asset tagging, or large imaging rollouts is advantageous.
Comfortable working with senior engineers on escalation and following direction in a fast‑paced studio environment.
Reasonable Accommodation KRAFTON Americas is committed to the full inclusion of all qualified individuals. As part of this commitment, the Company will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to apply for an open position, perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the HR Talent team at KRAFTON Americas to begin the interactive process.
EEOC Statement KRAFTON Americas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.
In California, the expected salary range for this position is $94,000-$117,000. The listed expected salary range represents a good faith estimate and the actual pay may depend on a variety of job‑related factors that can include experience, education, skills, and location.
Contact If you received an email and are unsure you can always email recruiting_ka@krafton.com.
#J-18808-Ljbffr