DHL Express Deutschland
Lead Customs Entry Writer
DHL Express Deutschland, California, Missouri, United States, 65018
About DHL Express
DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities.
Lead Customs Entry Writer This position will be responsible for obtaining required clearance documents and information from DHL Customers. The selected candidate will network between Origin, Destination, Brokers and DHL parties including Customer Service, Clearance Production, and Compliance, dealing directly with companies and individuals via phone, email, fax, and internal networks to gain required information and enter data/information into DHL systems for entry processing and tracking purposes.
Pay: $31.33 - $41.78
Key Responsibilities
Participates in processing inbound freight for clearance through US Customs
Review & process cash disputes including entry and billing corrections
File PSC. 520D, or protests depending on type and liquidation date
Effectively processes shipments to gain clearance information while staying compliant with all government agency rules and regulations
Contact DHL customers who are experiencing clearance delays with their shipments
Provide information to, and communicate with, DHL Origin and destination stations on the status of the shipments being delayed
Examine invoices, bills of lading and shipping documents to ensure compliance with federal regulations
Communicate the shipment status and any special handling and delivery processes to all involved parties
Ensure that all customers requested instructions are followed for the entry of their shipments
Create new Customer Master Files and update existing files as warranted
Handle US Custom documents
Skills & Qualifications
HS diploma or equivalent required
Customs Brokerage License required
Senior level service, production, or support role having greater responsibility to perform all of the standard work within the function
Specialized skill training/certification may be required such as Microsoft Office (Outlook, Word, Excel), data entry, customer service, and import knowledge
3 years experience in customer service or imports
Fluency in a foreign language is a plus
Customer Service Skills, Preferred
Employee Benefits & Incentives
Competitive Pay
Retirement Savings – 401K with company match
Medical, Dental, Vision, well-being programs
Tuition Reimbursement
Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
Paid Leave
Employee Discount Program
Employee Assistance & Work Life Program
Outstanding training opportunities
Pre-employment Requirements DHL participates in DPS (Denial Party Screening). Drug testing, background check and Physical exam. LAWA badging process.
Equal Employment Opportunity Statement DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:
EEOC EEO Statement .
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Lead Customs Entry Writer This position will be responsible for obtaining required clearance documents and information from DHL Customers. The selected candidate will network between Origin, Destination, Brokers and DHL parties including Customer Service, Clearance Production, and Compliance, dealing directly with companies and individuals via phone, email, fax, and internal networks to gain required information and enter data/information into DHL systems for entry processing and tracking purposes.
Pay: $31.33 - $41.78
Key Responsibilities
Participates in processing inbound freight for clearance through US Customs
Review & process cash disputes including entry and billing corrections
File PSC. 520D, or protests depending on type and liquidation date
Effectively processes shipments to gain clearance information while staying compliant with all government agency rules and regulations
Contact DHL customers who are experiencing clearance delays with their shipments
Provide information to, and communicate with, DHL Origin and destination stations on the status of the shipments being delayed
Examine invoices, bills of lading and shipping documents to ensure compliance with federal regulations
Communicate the shipment status and any special handling and delivery processes to all involved parties
Ensure that all customers requested instructions are followed for the entry of their shipments
Create new Customer Master Files and update existing files as warranted
Handle US Custom documents
Skills & Qualifications
HS diploma or equivalent required
Customs Brokerage License required
Senior level service, production, or support role having greater responsibility to perform all of the standard work within the function
Specialized skill training/certification may be required such as Microsoft Office (Outlook, Word, Excel), data entry, customer service, and import knowledge
3 years experience in customer service or imports
Fluency in a foreign language is a plus
Customer Service Skills, Preferred
Employee Benefits & Incentives
Competitive Pay
Retirement Savings – 401K with company match
Medical, Dental, Vision, well-being programs
Tuition Reimbursement
Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
Paid Leave
Employee Discount Program
Employee Assistance & Work Life Program
Outstanding training opportunities
Pre-employment Requirements DHL participates in DPS (Denial Party Screening). Drug testing, background check and Physical exam. LAWA badging process.
Equal Employment Opportunity Statement DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:
EEOC EEO Statement .
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#J-18808-Ljbffr