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b1BANK

Lending Systems Encompass Administrator

b1BANK, Lake Charles, Louisiana, us, 70612

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Summary

The Encompass Administrator will be responsible for the configuration, management, and ongoing support of the Encompass Loan Origination System. This role requires a combination of technical and business knowledge, as the administrator will work closely with stakeholders to optimize the platform and ensure it meets the needs of the organization’s banking operations. The ideal candidate has a strong background in Encompass administration within a mortgage lending environment and can act as the bridge between IT and operations.

Specific Job Functions

Configuration & Customization: Serve as the primary administrator for the Encompass LOS platform, manage user roles, security settings, and access controls, and maintain custom input forms, business rules, field triggers, persona-based workflows, and custom reports.

System Maintenance & Upgrades: Maintain system updates and test environments, implement new features or version releases from ICE Mortgage Technology, monitor system performance, identify improvement opportunities, and optimize mortgage workflows.

Integration Management: Work with internal teams to manage integrations with third‑party systems such as loan servicing systems, document management tools, and core banking platforms, ensuring seamless data flow and data integrity.

Reporting & Analytics: Design, build, and maintain reports and dashboards within Encompass to support business decision‑making, provide key performance indicators and data analysis, and ensure data accuracy.

Project Management & Continuous Improvement: Lead or support project teams for new product implementations, process improvements, or system enhancements related to Encompass, evaluate existing processes, and recommend improvements.

Compliance & Risk Management: Ensure that the Encompass system complies with relevant banking regulations, data privacy laws, and internal security policies, and participate in audits and reviews.

Minimum Job Requirements

Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, a related field, or equivalent work experience.

Experience: 4 – 7 years of hands‑on experience as an Encompass Administrator within a mortgage or lending environment.

Strong understanding of Encompass features such as Milestone Templates, Input Forms, Field Rules, Mavent Compliance, and Secondary Setup.

Familiarity with loan origination workflows and mortgage lifecycle (origination, processing, underwriting, closing, post‑closing).

Experience with Encompass SDK, API, or Partner Connect integrations is a plus (2+ years).

Strong understanding of banking operations, particularly in lending or mortgage lending.

Excellent problem‑solving, communication, and documentation skills.

Ability to work independently and manage multiple priorities in a fast‑paced environment.

ICE Mortgage Technology certifications (e.g., Encompass Admin Essentials) are a strong plus.

Experience with Encompass integrations (e.g., Optimal Blue, Velocify, Blend, SimpleNexus).

Basic knowledge of HTML, JavaScript, or Encompass SDK for custom development.

Knowledge of mortgage compliance rules and investor guidelines (Fannie Mae, Freddie Mac, FHA/VA).

Strong communication skills to interact with both technical and non‑technical stakeholders.

Equal Opportunity Employer/Veterans/Disabled

Seniority level Mid‑Senior level

Employment type Full‑time

Job function Information Technology

Industries Banking

Lake Charles, LA

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