Cohesity Inc.
Technical Support Engineer | Santa Clara, CA - USA (Office)
Cohesity Inc., Santa Clara, California, us, 95053
Overview
Cohesity opens in a new tab is a leader in AI-powered data security and management. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale. At Cohesity, we’re encouraged to think big, and we take on dynamic goals that require innovative thinkers. The Technical Support Engineer is a technical support role within the Cohesity support organization. The position is based in our local support centers located in our Santa Clara office, where you will have the opportunity to work with other talented engineers to ensure that Cohesity customers receive the highest level of support possible. We are looking for passionate people who possess deep technical expertise as well as excellent communication and customer service skills to join our team! How you'll spend your time here
Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter Use available tools to investigate and troubleshoot technical issues Record customer interactions, including investigation, troubleshooting, and the resolution of issues Work closely with Cohesity engineering and account management teams Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions Provide the best experience possible for Cohesity customers Manage workload to ensure that all customer issues are resolved in a timely manner Assist in the development of comprehensive and reusable self-service solutions for future incidents Develop knowledge base article We would love to talk to you if you have many of the following
Degree in Computer Science, Information Systems or related field & graduating in 2026 Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making Troubleshooting & Problem-Solving – Ability to diagnose and resolve technical issues quickly Operating Systems Knowledge – Familiarity with Windows, macOS, Linux Networking Basics – Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches Basic Scripting & Automation (optional but valuable) – Knowledge of PowerShell, Bash, or Python Pay Range
Disclosure Pursuant to Applicable State Equal Pay Transparency Laws - This position has a starting pay range as listed below. Actual salary depends upon many factors, including a candidate’s skills, qualifications and experience, location, and salary expectations, and therefore a starting salary at the low end, high end, or even above the stated range may be offered. This position may also be eligible for bonus compensation, commission (if in a sales function), and/or equity grants. Additionally, full-time employees are eligible to participate in our comprehensive benefits framework, including health and wellness benefits, vacation, paid holidays and refresh days, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time. Pay Range: $71,200.00-$89,000.00 The compensation noted above is based on an annualized hourly rate assuming normal full-time employment. Data Privacy and Equal Opportunity
Data Privacy Notice for Job Candidates: For information on personal data processing, please see our Privacy Policy. Equal Employment Opportunity Employer (EEOE). Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or talent@cohesity.com for assistance. In-Office Expectations: Cohesity employees who are within a reasonable commute work out of our core offices 2-3 days a week of their choosing. Benefits and Culture
Healthcare coverage for you and your family Paid parental leave Flexible paid time off Additional company-wide days off throughout the year A robust wellness program Continuous learning opportunities Competitive salary and benefits package Notice to external recruiters and staffing agencies
Cohesity does not accept unsolicited resumes from external recruiters or staffing agencies. Any submission of an unsolicited resume to our resume database, directly to Cohesity hiring managers, or by other means will be considered gratis and no recruiting fee will be paid if an unsolicited candidate from a third-party recruiter is subsequently hired. Life at Cohesity
Want to learn more about Life at Cohesity and our RADIO Values? Read more from our employees here.
#J-18808-Ljbffr
Cohesity opens in a new tab is a leader in AI-powered data security and management. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale. At Cohesity, we’re encouraged to think big, and we take on dynamic goals that require innovative thinkers. The Technical Support Engineer is a technical support role within the Cohesity support organization. The position is based in our local support centers located in our Santa Clara office, where you will have the opportunity to work with other talented engineers to ensure that Cohesity customers receive the highest level of support possible. We are looking for passionate people who possess deep technical expertise as well as excellent communication and customer service skills to join our team! How you'll spend your time here
Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter Use available tools to investigate and troubleshoot technical issues Record customer interactions, including investigation, troubleshooting, and the resolution of issues Work closely with Cohesity engineering and account management teams Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions Provide the best experience possible for Cohesity customers Manage workload to ensure that all customer issues are resolved in a timely manner Assist in the development of comprehensive and reusable self-service solutions for future incidents Develop knowledge base article We would love to talk to you if you have many of the following
Degree in Computer Science, Information Systems or related field & graduating in 2026 Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making Troubleshooting & Problem-Solving – Ability to diagnose and resolve technical issues quickly Operating Systems Knowledge – Familiarity with Windows, macOS, Linux Networking Basics – Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches Basic Scripting & Automation (optional but valuable) – Knowledge of PowerShell, Bash, or Python Pay Range
Disclosure Pursuant to Applicable State Equal Pay Transparency Laws - This position has a starting pay range as listed below. Actual salary depends upon many factors, including a candidate’s skills, qualifications and experience, location, and salary expectations, and therefore a starting salary at the low end, high end, or even above the stated range may be offered. This position may also be eligible for bonus compensation, commission (if in a sales function), and/or equity grants. Additionally, full-time employees are eligible to participate in our comprehensive benefits framework, including health and wellness benefits, vacation, paid holidays and refresh days, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time. Pay Range: $71,200.00-$89,000.00 The compensation noted above is based on an annualized hourly rate assuming normal full-time employment. Data Privacy and Equal Opportunity
Data Privacy Notice for Job Candidates: For information on personal data processing, please see our Privacy Policy. Equal Employment Opportunity Employer (EEOE). Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or talent@cohesity.com for assistance. In-Office Expectations: Cohesity employees who are within a reasonable commute work out of our core offices 2-3 days a week of their choosing. Benefits and Culture
Healthcare coverage for you and your family Paid parental leave Flexible paid time off Additional company-wide days off throughout the year A robust wellness program Continuous learning opportunities Competitive salary and benefits package Notice to external recruiters and staffing agencies
Cohesity does not accept unsolicited resumes from external recruiters or staffing agencies. Any submission of an unsolicited resume to our resume database, directly to Cohesity hiring managers, or by other means will be considered gratis and no recruiting fee will be paid if an unsolicited candidate from a third-party recruiter is subsequently hired. Life at Cohesity
Want to learn more about Life at Cohesity and our RADIO Values? Read more from our employees here.
#J-18808-Ljbffr