Platinum Coastal Group is hiring: Customer Service in Elizabeth

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Platinum Coastal Group provided pay range

This range is provided by Platinum Coastal Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $25.00/hr

Entry Level Customer Service Representative

This is an on-site role, so a commute Monday through Friday is required. The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers, this position acts as a bridge between the company and its clients, addressing inquiries, handling complaints, and providing information about products and services. The importance of this role cannot be overstated; it directly impacts the organization’s reputation and customer retention rates. A successful Customer Service representative is not only knowledgeable about the company’s offerings but also possesses strong interpersonal skills to build rapport with customers. By fostering positive interactions and resolving issues swiftly, this role generates valuable feedback for continuous improvement while driving sales and enhancing customer loyalty. Collaborating cross‑functionally with various departments, the Customer Service representative plays an essential part in optimizing the customer experience, contributing significantly to the overall growth and success of the organization.

Customer Service Representative Duties

• Handle customer inquiries in-store
• Provide accurate information on products and services to assist customers.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain a friendly and professional demeanor in all interactions.
• Document customer interactions and transactions thoroughly.
• Follow up with customers to ensure satisfactory resolution of their issues.
• Identify and elevate issues to appropriate departments when necessary.
• Assist customers with order placements, modifications, and cancellations.
• Gather customer feedback to improve services and products.
• Participate in training and workshops to enhance product knowledge.
• Collaborate with team members to achieve service excellence.
• Monitor and track customer inquiries and report patterns to management.
• Maintain knowledge of the company's policies and procedures.
• Support marketing promotions and communicate relevant information to customers.
• Contribute to a positive team environment and assist colleagues when needed.

Customer Service Representative Requirements

• High school diploma or equivalent; bachelor’s degree preferred.
• Previous customer service or client‑facing experience is advantageous.
• Strong oral and written communication skills.
• Proficiency in customer service software and tools.
• Ability to multitask and prioritize effectively under pressure.
• Basic understanding of business operations and customer needs.
• Familiarity with CRM systems and practices.
• Excellent organizational and time management skills.
• Strong analytical and problem‑solving abilities.
• Comfortable working in a fast‑paced environment.
• Ability to work both independently and as part of a team.
• Flexible schedule availability, including weekends and holidays.
• Fluency in multiple languages is an advantage.
• Willingness to embrace ongoing training and development.
• Strong commitment to customer satisfaction and service excellence.
• Positive attitude and resilience in handling challenging situations.

Skills: customer feedback, time management skills, analytical and problem-solving abilities, flexible schedule availability, customer service, effective communication, strong communication skills, multitasking and prioritization, CRM knowledge, written communication, sales support, customer feedback analysis, oral and written communication skills, fluent in multiple languages, customer satisfaction commitment, problem solving, prioritization, ability to multitask and prioritize under pressure, sales, customer service skills, proficiency in customer service software and tools, bilingualism, problem-solving skills, teamwork and collaboration, organization, customer service representatives, time management, problem-solving abilities, positive attitude, ability to multitask and prioritize, customer feedback gathering, strong oral and written communication skills, conflict resolution, analytical skills, ability to multitask and prioritize effectively, basic understanding of business operations, problem resolution, CRM familiarity, teamwork, organization skills, oral communication, customer relationship management (CRM), strong oral and written communication, language fluency, multishopping, customer satisfaction, CRM systems, team collaboration, proficiency in customer service software, organizational and time management skills, excellent organizational and time management skills, active listening, flexibility in schedule, resilience, documentation, knowledge of CRM systems, analytical abilities, familiarity with CRM systems and practices, strong analytical and problem-solving abilities, communication skills, flexibility in schedule availability, bilingual or multilingual abilities, basic understanding of business operations and customer needs, strong interpersonal skills, customer satisfaction and service excellence, CRM systems and practices, service excellence, customer service experience, customer service software, adaptability, strong analytical skills, positive attitude and resilience, customer feedback management, communication, problem solving, customer service software proficiency, ability to multitask, ability to multitask and prioritize effectively under pressure, CRM systems familiarity, flexibility and adaptability, multi-tasking, collaboration, excellent organizational skills, customer service and support, flexible scheduling, empathy, familiarity with CRM systems, organizational skills, resilience in challenging situations, flexibility, interpersonal skills.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Advertising Services

Referrals increase your chances of interviewing at Platinum Coastal Group by 2x

Get notified about new Customer Service Specialist jobs in Elizabeth, NJ.