Grand Circle Corporation
Digital Customer Experience Specialist
Grand Circle Corporation, Boston, Massachusetts, us, 02298
Are you passionate about creating seamless, inspiring digital journeys for travelers? As
Digital Customer Experience Specialist
at
Grand Circle Corporation , you’ll own how our trips are experienced online—ensuring every product page, image, and offer tells a compelling story and converts curiosity into bookings.
This role is both analytical and creative—perfect for someone who thrives on details, loves improving systems, and wants to make measurable impact on how travelers discover the world with us.
What You’ll Do
Launch and optimize trip listings across the site, ensuring product detail pages maintain 95%+ accuracy in itineraries, pricing, and imagery.
Drive storytelling and usability to increase engagement and reduce bounce rates.
Monitor navigation, search, and offers for accuracy and consistency ( Align site content with trip launches, cross-sells, and promotions—driving measurable lifts in click-through and average order value.
Partner with Marketing and Brand teams to ensure omni-channel continuity across email, social, and app (+10% traffic lift goal).
Manage site tickets and updates efficiently (95%+ closed on time).
Analyze site metrics, customer feedback, and sales data—delivering monthly actionable insights that improve engagement and conversion.
Track competitor experiences to identify opportunities for innovation and differentiation.
Present weekly insights and support monthly/seasonal reviews linking initiatives to KPIs (CSAT, NPS, conversion).
What You’ll Bring
Bachelor’s degree in Communications, Marketing, Business, or related field.
2+ years in digital experience, website management, or merchandising (travel, hospitality, or e-commerce preferred).
Proven success managing product detail pages and maintaining high accuracy standards.
Strong cross-functional collaboration skills—comfortable working with creative, marketing, and IT partners.
Analytical mindset with the ability to turn data and feedback into action.
Excellent written and verbal communication, and a passion for creating exceptional online experiences.
Total Rewards The base salary range for this role is $80,000 – $90,000 annually for employees based in Boston, MA. Final compensation may vary and will be determined based on factors such as relevant experience, skills, internal equity, and geographic location. In addition to base pay, this role is eligible for an annual incentive bonus and first-class benefits, which include:
Health & wellness: Comprehensive and heavily subsidized medical, dental, and vision plans, plus on-site gym access, holistic wellness sessions, and group fitness classes
Time for you: Substantial Paid Time Off (PTO), and 11 paid holidays - including Juneteenth, Memorial Day, and Labor Day – and Summer Fridays. Plus extensive parental leave, with up to 12-16 weeks paid leave at 100% base salary.
Travel more, spend less: 50% off our trips for you and a companion, 25% for additional immediate family members, and exclusive quarterly associate travel deals
Your future, secured: 401(k) with company match, life insurance, and disability coverage
Continuous growth: Tuition assistance for both professional and personal development, opportunities for professional development through oversees travel, and direct access to Pinnacle Leadership & Team Development.
Extra perks: Commuter benefits, FSA options, pet insurance, home & auto discounts, and paid volunteer time off to give back to the community
Referrals increase your chances of interviewing at Grand Circle Corporation by 2x
Get notified about new Customer Experience Specialist jobs in
Boston, MA .
Boston, MA $140,000 - $155,000 2 months ago
#J-18808-Ljbffr
Digital Customer Experience Specialist
at
Grand Circle Corporation , you’ll own how our trips are experienced online—ensuring every product page, image, and offer tells a compelling story and converts curiosity into bookings.
This role is both analytical and creative—perfect for someone who thrives on details, loves improving systems, and wants to make measurable impact on how travelers discover the world with us.
What You’ll Do
Launch and optimize trip listings across the site, ensuring product detail pages maintain 95%+ accuracy in itineraries, pricing, and imagery.
Drive storytelling and usability to increase engagement and reduce bounce rates.
Monitor navigation, search, and offers for accuracy and consistency ( Align site content with trip launches, cross-sells, and promotions—driving measurable lifts in click-through and average order value.
Partner with Marketing and Brand teams to ensure omni-channel continuity across email, social, and app (+10% traffic lift goal).
Manage site tickets and updates efficiently (95%+ closed on time).
Analyze site metrics, customer feedback, and sales data—delivering monthly actionable insights that improve engagement and conversion.
Track competitor experiences to identify opportunities for innovation and differentiation.
Present weekly insights and support monthly/seasonal reviews linking initiatives to KPIs (CSAT, NPS, conversion).
What You’ll Bring
Bachelor’s degree in Communications, Marketing, Business, or related field.
2+ years in digital experience, website management, or merchandising (travel, hospitality, or e-commerce preferred).
Proven success managing product detail pages and maintaining high accuracy standards.
Strong cross-functional collaboration skills—comfortable working with creative, marketing, and IT partners.
Analytical mindset with the ability to turn data and feedback into action.
Excellent written and verbal communication, and a passion for creating exceptional online experiences.
Total Rewards The base salary range for this role is $80,000 – $90,000 annually for employees based in Boston, MA. Final compensation may vary and will be determined based on factors such as relevant experience, skills, internal equity, and geographic location. In addition to base pay, this role is eligible for an annual incentive bonus and first-class benefits, which include:
Health & wellness: Comprehensive and heavily subsidized medical, dental, and vision plans, plus on-site gym access, holistic wellness sessions, and group fitness classes
Time for you: Substantial Paid Time Off (PTO), and 11 paid holidays - including Juneteenth, Memorial Day, and Labor Day – and Summer Fridays. Plus extensive parental leave, with up to 12-16 weeks paid leave at 100% base salary.
Travel more, spend less: 50% off our trips for you and a companion, 25% for additional immediate family members, and exclusive quarterly associate travel deals
Your future, secured: 401(k) with company match, life insurance, and disability coverage
Continuous growth: Tuition assistance for both professional and personal development, opportunities for professional development through oversees travel, and direct access to Pinnacle Leadership & Team Development.
Extra perks: Commuter benefits, FSA options, pet insurance, home & auto discounts, and paid volunteer time off to give back to the community
Referrals increase your chances of interviewing at Grand Circle Corporation by 2x
Get notified about new Customer Experience Specialist jobs in
Boston, MA .
Boston, MA $140,000 - $155,000 2 months ago
#J-18808-Ljbffr