State of Florida
Overview
Requisition No: 864204 Agency: Business and Professional Regulations Working Title: REGULATORY SPECIALIST III - 79001445 Pay Plan: Career Service Position Number: 79001445 Salary: $1,685.15 - $1,736.84 Biweekly Posting Closing Date: 11/07/2025 Division: Division of Florida Condominiums, Timeshares and Mobile Homes Regulatory Specialist III OPEN COMPETITIVE The Department of Business and Professional Regulation (DBPR) licenses and regulates State of Florida businesses and professionals, such as cosmetologists, veterinarians, condominiums, hotels, and restaurants. The mission is to license efficiently and regulate fairly. The Work You Will Do
This position is located within the Doral office and Fort Lauderdale of the Division of Florida Condominiums, Timeshares and Mobile Homes and reports to the Bureau Chief of Public Engagement. This position is responsible for customer service functions within the Bureau of Public Engagement. Your Specific Responsibilities
Inquiries through calls, walk-ins, escalations, trackers, emails, and other governmental entities. Utilizes the department's licensing and imaging systems and is knowledgeable in statutory laws and rules relating to the division's program areas to assist in the resolution of inquiries. Formulates plans and strategies in collaboration with management to resolve complex constituent inquiries. Preparing written responses to constituent inquiries. Generates and maintains accurate documentation and files in response to public inquiries. Provides appropriate resources and referrals in response to inquiries from the public. Participates in staff meetings and training sessions with the Bureau of Public Engagement and the Bureau of Compliance, if necessary. Reviews all incoming emails related to procedural updates affecting Bureau processes and procedures. Follows Bureau standards and procedures as directed by supervisor. Performs other duties as assigned. Minimum Requirements
Must have two (2) years of customer service experience or two (2) years of post-high school education. Must have experience using Microsoft Office Suite (Word, Excel and PowerPoint). Must be able to travel for training and meetings as assigned. Knowledge, Skills & Abilities
Ability to communicate effectively verbally & in writing, ability to mentor individuals, ability to investigate, analyze and route DHR related complaints as needed. Ability to understand and explain statutes, rules and regulations. Computer Skills. Knowledge of the CCC and Department's systems including the licensing database and document imaging system. Ability to establish and maintain effective working relationships with others. Knowledge of techniques for handling complaints and dealing with the public. Ability to understand and apply applicable rules, policies and procedures regarding licensure and regulation of professionals, and ensure consumer protection as it relates to the professions we regulate. Benefits
The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: State of Florida retirement package: 3% employee contribution required. Nine annual paid holidays and one personal holiday Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida Ability to earn up to 104 hours of paid sick leave annually. The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees. The State of Florida provides a $25,000 life insurance policy to eligible employees. Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc. Tax deferred medical and childcare reimbursement accounts are available. Tuition waiver program to attend an approved State of Florida College or University. Note: Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application. Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status. Note: This position requires a security background check, physician assessment, drug screening, and participation in direct deposit. You will be required to provide your SSN and date of birth to conduct this background check. Applicants are required to apply through the People First system by the closing date, online. All required documentation must be received by the closing date. For questions, call 1-877-562-7287. The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes. Candidates requiring a reasonable accommodation must contact DBPR HR at (850) 487-2074. Special Reminders
Male applicants born on or after Oct 1, 1962 must be registered with Selective Services or have an exemption. Veterans’ Preference documentation requirements apply. The State of Florida is an Equal Opportunity Employer and participates in E-Verify. A Drug-Free workplace policy is in effect. Seniority level: Entry level Employment type: Full-time Job function: Legal; Industries: Government Administration Note: This description reflects content from the original posting and may include boilerplate language. All other content has been retained verbatim to preserve context.
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Requisition No: 864204 Agency: Business and Professional Regulations Working Title: REGULATORY SPECIALIST III - 79001445 Pay Plan: Career Service Position Number: 79001445 Salary: $1,685.15 - $1,736.84 Biweekly Posting Closing Date: 11/07/2025 Division: Division of Florida Condominiums, Timeshares and Mobile Homes Regulatory Specialist III OPEN COMPETITIVE The Department of Business and Professional Regulation (DBPR) licenses and regulates State of Florida businesses and professionals, such as cosmetologists, veterinarians, condominiums, hotels, and restaurants. The mission is to license efficiently and regulate fairly. The Work You Will Do
This position is located within the Doral office and Fort Lauderdale of the Division of Florida Condominiums, Timeshares and Mobile Homes and reports to the Bureau Chief of Public Engagement. This position is responsible for customer service functions within the Bureau of Public Engagement. Your Specific Responsibilities
Inquiries through calls, walk-ins, escalations, trackers, emails, and other governmental entities. Utilizes the department's licensing and imaging systems and is knowledgeable in statutory laws and rules relating to the division's program areas to assist in the resolution of inquiries. Formulates plans and strategies in collaboration with management to resolve complex constituent inquiries. Preparing written responses to constituent inquiries. Generates and maintains accurate documentation and files in response to public inquiries. Provides appropriate resources and referrals in response to inquiries from the public. Participates in staff meetings and training sessions with the Bureau of Public Engagement and the Bureau of Compliance, if necessary. Reviews all incoming emails related to procedural updates affecting Bureau processes and procedures. Follows Bureau standards and procedures as directed by supervisor. Performs other duties as assigned. Minimum Requirements
Must have two (2) years of customer service experience or two (2) years of post-high school education. Must have experience using Microsoft Office Suite (Word, Excel and PowerPoint). Must be able to travel for training and meetings as assigned. Knowledge, Skills & Abilities
Ability to communicate effectively verbally & in writing, ability to mentor individuals, ability to investigate, analyze and route DHR related complaints as needed. Ability to understand and explain statutes, rules and regulations. Computer Skills. Knowledge of the CCC and Department's systems including the licensing database and document imaging system. Ability to establish and maintain effective working relationships with others. Knowledge of techniques for handling complaints and dealing with the public. Ability to understand and apply applicable rules, policies and procedures regarding licensure and regulation of professionals, and ensure consumer protection as it relates to the professions we regulate. Benefits
The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: State of Florida retirement package: 3% employee contribution required. Nine annual paid holidays and one personal holiday Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida Ability to earn up to 104 hours of paid sick leave annually. The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees. The State of Florida provides a $25,000 life insurance policy to eligible employees. Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc. Tax deferred medical and childcare reimbursement accounts are available. Tuition waiver program to attend an approved State of Florida College or University. Note: Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application. Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status. Note: This position requires a security background check, physician assessment, drug screening, and participation in direct deposit. You will be required to provide your SSN and date of birth to conduct this background check. Applicants are required to apply through the People First system by the closing date, online. All required documentation must be received by the closing date. For questions, call 1-877-562-7287. The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes. Candidates requiring a reasonable accommodation must contact DBPR HR at (850) 487-2074. Special Reminders
Male applicants born on or after Oct 1, 1962 must be registered with Selective Services or have an exemption. Veterans’ Preference documentation requirements apply. The State of Florida is an Equal Opportunity Employer and participates in E-Verify. A Drug-Free workplace policy is in effect. Seniority level: Entry level Employment type: Full-time Job function: Legal; Industries: Government Administration Note: This description reflects content from the original posting and may include boilerplate language. All other content has been retained verbatim to preserve context.
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