340B Health
CCHIP - CASE MANAGER, BILINGUAL - CORE CENTER
340B Health, Chicago, Illinois, United States, 60290
Overview
Location:
CORE Center
Shift:
9 AM - 5 PM
This position is exempt from Career Service under the CCH Personnel Rules
JOB SUMMARY The CCHIP Case Management (CM), Bilingual will provide client-centered, confidential services that link clients with health care, clinical psychosocial, and supportive services for clients living with HIV/AIDS who face challenges with accessing and maintaining adherence to health care services. Works closely with the CORE Center medical team to stabilize clients’ medical status. Facilitates linkage to and maintenance of clients to their primary medical services. Provides treatment adherence counseling to ensure readiness for, and adherence to, complex HIV/AIDS treatments. Ensures clients connect to other core services (dental, Mental Health, and Substance Abuse treatment). Provides benefits counseling to clients and assists in enrollment, verification, and utilization of those benefits. Provides case management to special populations.
This is a grant-funded position. Grant - CCH Ryan White pt B Reentry Region 8 will expire on June 30, 2026, with the potential to be renewed.
TYPICAL DUTIES
Completes initial intake and assessment of needs on new clients and clients returning to care.
If opened for CM services, complete AIDS Foundation of Chicago (AFC) intake documentation.
Make all initial referrals to Behavioral Health, Health education, dental, and benefits.
Assess benefits and complete necessary applications and referrals.
Maintain a caseload based on funder’s requirements.
Develops a comprehensive, individualized service plan.
Reviews with client; client will agree to the goals and objectives for the service plan with specific outcomes and timelines.
Conducts periodic re-evaluations at least every 6 months to review progress, continuation, or modification of goals.
Collaborates with medical provider and other clinic staff to assure compliance with the service plan.
Maintains contact with client to assure medical and medication adherence.
Contacts client prior to scheduled medical appointments to remind them of the appointment.
Performs face-to-face contact with client at least once every three months and maintains monthly phone contact in between.
Conducts outreach if non-compliant (phone outreach, letter, and, if needed, home visit) to encourage adherence.
Advocates for client education on clinic appointments, medication adherence, and referrals to Substance Abuse and Mental Health Services.
Identifies barriers to appointments and provides support to encourage adherence (e.g., transportation).
Makes referrals and documents in electronic databases; ensures timely follow-up.
Meets with medical providers regularly to support client’s appointment compliance.
Presents during scheduled medical appointments to advocate for identified services.
Attends pre-clinics to update on client’s social service needs and collaborate with providers.
Completes a CM care conference with a licensed provider for all active clients at least every 6 months.
Transitions clients out of medical case management into other appropriate programs as needed.
Completes change of status after meeting goals (stable) and transfers case into supportive case management or closes as appropriate.
If medically indicated, refer to DRS services; maintain client on caseload until stable.
Refer clients to educational support groups when appropriate.
Adheres to social services documentation policies and maintains documentation in the electronic medical record and other databases.
Ensures all transportation, vouchers, and related expenses are documented with client signature where applicable.
Tracks client/service trends and reports in monthly supervision.
Maintains knowledge of community and internal programs to support ongoing care.
Participates in mandatory trainings and meetings; aims to complete AFC Medical Case Management Certification within the first 6 months of employment and maintain certification.
Provides excellent customer service and maintains open communication with supervisors.
Performs other duties as assigned.
MINIMUM QUALIFICATIONS
Associate’s degree in related human service, social science, or health education with two years of experience working with LGBTQIA and/or HIV/AIDS clients with multiple needs, or a Bachelor’s degree with relevant experience.
Proficiency using Microsoft Office including Access and similar database programs.
Must obtain and maintain AFC Medical Case Management Certification within first 6 months of employment.
Bilingual in Spanish is required (Spanish bilingual testing will be administered; 80% minimum score).
PREFERRED QUALIFICATIONS
Three years of experience working with HIV/AIDS clients with multiple needs.
Licensed LSW or LCSW.
Experience in a primary care medical setting, hospital, or outpatient setting, and/or with clients with multiple needs.
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS
Knowledge of HIV/AIDS and related issues; commitment to confidentiality and ethics; culturally sensitive counseling.
Excellent verbal and written communication and interpersonal skills for diverse populations.
Strong customer service and empathy skills.
Ability to work autonomously and as part of a team; adhere to policies and standards.
Maintain professional demeanor and handle confidential information appropriately.
PHYSICAL AND ENVIRONMENTAL DEMANDS This position operates in a healthcare environment with adherence to safety requirements, including PPE, hand hygiene, and department policies.
These statements describe the general nature and level of work and are not exhaustive.
For purposes of the Americans with Disabilities Act, Typical Duties are essential job functions.
VETERAN PREFERENCE Cook County Health & Hospitals System provides veteran preference as described. Applicants must meet minimum qualifications, identify veteran status, and provide applicable discharge papers or state ID/driver’s license at the time of interview.
BENEFITS PACKAGE
Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Pension Plan
Deferred Compensation Program
Paid Holidays, Vacation, and Sick Time
Public Service Loan Forgiveness (PSLF) eligibility
For more information on benefits, visit: http://www.cookcountyrisk.com/
MUST MEET REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.
*Degrees awarded outside the United States must be credentialed by a NACES/AICE member service. Original credentialing documents must be presented at time of interview.
*Offers are contingent upon references, background checks, licensure/certifications, and successful completion of physical and pre-employment drug screen.
COOK COUNTY HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER
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CORE Center
Shift:
9 AM - 5 PM
This position is exempt from Career Service under the CCH Personnel Rules
JOB SUMMARY The CCHIP Case Management (CM), Bilingual will provide client-centered, confidential services that link clients with health care, clinical psychosocial, and supportive services for clients living with HIV/AIDS who face challenges with accessing and maintaining adherence to health care services. Works closely with the CORE Center medical team to stabilize clients’ medical status. Facilitates linkage to and maintenance of clients to their primary medical services. Provides treatment adherence counseling to ensure readiness for, and adherence to, complex HIV/AIDS treatments. Ensures clients connect to other core services (dental, Mental Health, and Substance Abuse treatment). Provides benefits counseling to clients and assists in enrollment, verification, and utilization of those benefits. Provides case management to special populations.
This is a grant-funded position. Grant - CCH Ryan White pt B Reentry Region 8 will expire on June 30, 2026, with the potential to be renewed.
TYPICAL DUTIES
Completes initial intake and assessment of needs on new clients and clients returning to care.
If opened for CM services, complete AIDS Foundation of Chicago (AFC) intake documentation.
Make all initial referrals to Behavioral Health, Health education, dental, and benefits.
Assess benefits and complete necessary applications and referrals.
Maintain a caseload based on funder’s requirements.
Develops a comprehensive, individualized service plan.
Reviews with client; client will agree to the goals and objectives for the service plan with specific outcomes and timelines.
Conducts periodic re-evaluations at least every 6 months to review progress, continuation, or modification of goals.
Collaborates with medical provider and other clinic staff to assure compliance with the service plan.
Maintains contact with client to assure medical and medication adherence.
Contacts client prior to scheduled medical appointments to remind them of the appointment.
Performs face-to-face contact with client at least once every three months and maintains monthly phone contact in between.
Conducts outreach if non-compliant (phone outreach, letter, and, if needed, home visit) to encourage adherence.
Advocates for client education on clinic appointments, medication adherence, and referrals to Substance Abuse and Mental Health Services.
Identifies barriers to appointments and provides support to encourage adherence (e.g., transportation).
Makes referrals and documents in electronic databases; ensures timely follow-up.
Meets with medical providers regularly to support client’s appointment compliance.
Presents during scheduled medical appointments to advocate for identified services.
Attends pre-clinics to update on client’s social service needs and collaborate with providers.
Completes a CM care conference with a licensed provider for all active clients at least every 6 months.
Transitions clients out of medical case management into other appropriate programs as needed.
Completes change of status after meeting goals (stable) and transfers case into supportive case management or closes as appropriate.
If medically indicated, refer to DRS services; maintain client on caseload until stable.
Refer clients to educational support groups when appropriate.
Adheres to social services documentation policies and maintains documentation in the electronic medical record and other databases.
Ensures all transportation, vouchers, and related expenses are documented with client signature where applicable.
Tracks client/service trends and reports in monthly supervision.
Maintains knowledge of community and internal programs to support ongoing care.
Participates in mandatory trainings and meetings; aims to complete AFC Medical Case Management Certification within the first 6 months of employment and maintain certification.
Provides excellent customer service and maintains open communication with supervisors.
Performs other duties as assigned.
MINIMUM QUALIFICATIONS
Associate’s degree in related human service, social science, or health education with two years of experience working with LGBTQIA and/or HIV/AIDS clients with multiple needs, or a Bachelor’s degree with relevant experience.
Proficiency using Microsoft Office including Access and similar database programs.
Must obtain and maintain AFC Medical Case Management Certification within first 6 months of employment.
Bilingual in Spanish is required (Spanish bilingual testing will be administered; 80% minimum score).
PREFERRED QUALIFICATIONS
Three years of experience working with HIV/AIDS clients with multiple needs.
Licensed LSW or LCSW.
Experience in a primary care medical setting, hospital, or outpatient setting, and/or with clients with multiple needs.
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS
Knowledge of HIV/AIDS and related issues; commitment to confidentiality and ethics; culturally sensitive counseling.
Excellent verbal and written communication and interpersonal skills for diverse populations.
Strong customer service and empathy skills.
Ability to work autonomously and as part of a team; adhere to policies and standards.
Maintain professional demeanor and handle confidential information appropriately.
PHYSICAL AND ENVIRONMENTAL DEMANDS This position operates in a healthcare environment with adherence to safety requirements, including PPE, hand hygiene, and department policies.
These statements describe the general nature and level of work and are not exhaustive.
For purposes of the Americans with Disabilities Act, Typical Duties are essential job functions.
VETERAN PREFERENCE Cook County Health & Hospitals System provides veteran preference as described. Applicants must meet minimum qualifications, identify veteran status, and provide applicable discharge papers or state ID/driver’s license at the time of interview.
BENEFITS PACKAGE
Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Pension Plan
Deferred Compensation Program
Paid Holidays, Vacation, and Sick Time
Public Service Loan Forgiveness (PSLF) eligibility
For more information on benefits, visit: http://www.cookcountyrisk.com/
MUST MEET REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.
*Degrees awarded outside the United States must be credentialed by a NACES/AICE member service. Original credentialing documents must be presented at time of interview.
*Offers are contingent upon references, background checks, licensure/certifications, and successful completion of physical and pre-employment drug screen.
COOK COUNTY HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER
#J-18808-Ljbffr