Vice President of Customer Success

Vice President of Customer Success About the Company An innovative healthcare technology (HealthTech) company that specializes in cloud-based data solutions. Industry Information Technology & Services Type Public Company Founded 1998 Employees 1001-5000 Categories Technology Information Technology & Services Healthcare Hospitals & Clinics Insurance Specialties Clinical and quality outcomes Claims and payment integrity Healthcare data insights Predictive analytics Data-driven intervention platforms Quality improvement CMS star ratings QRS NCQA HEDIS Risk score accuracy EHR interoperability Big data integration Revenue cycle management Pharmacy solutions Data visualization & insights SaaS DaaS Cloud-based solutions Life sciences insights Clinical trials data Healthcare data set Clinical quality analytics Workforce management solutions Specialty pharmacy solution Infusion pharmacy solution Business Classifications SaaS Enterprise B2B About the Role The Company is looking for a dynamic Vice President of Customer Success to lead and enhance our customer management, product delivery, and solution integration. In this pivotal role, you will possess in-depth knowledge of our products, services, and the ever-evolving healthcare and pharmacy landscape. We seek a candidate with at least 12 years of relevant experience, showcasing a successful background in senior program management, particularly within healthcare and pharmacy. Key responsibilities include driving customer satisfaction, fostering engagement, and ensuring seamless communication across all teams. You will lead a passionate team focused on delivering outstanding customer solutions while expanding existing relationships. The ideal candidate will have at least 10 years of experience managing teams with expertise in strategic planning and execution. We are looking for a leader with exceptional interpersonal and relationship-building skills, as well as a customer-focused mindset. You will drive up-sell revenue, promote cross-sell opportunities, and establish a robust customer satisfaction and reference framework. A Bachelor's degree is required; a Master's degree is preferred. The ability to think creatively and solve problems effectively is essential. This position plays a crucial role in propelling our growth strategy, and we need someone who can offer innovative insights and strategic direction to strengthen customer relationships. Hiring Manager Title BU President & GM Travel Percent Less than 10% Functions General Management Operations Strategy