Vice President, Customer Success Management

Vice President, Customer Success Management About the Company Innovative healthcare technology (HealthTech) company providing cloud-based data solutions Industry Information Technology & Services Type Public Company Founded 1998 Employees 1001-5000 Categories Technology Information Technology & Services Healthcare Hospitals & Clinics Insurance Specialties clinical and quality outcomes claims and payment integrity healthcare data insights predictive analytics data-driven intervention platforms quality improvement cms star ratings qrs ncqa hedis risk score accuracy ehr interoperability big data integration revenue cycle management pharmacy solutions data visualization & insights saas daas and cloud-based solutions cloud-based solutions life sciences insights clinical trials data healthcare data set clinical quality analytics workforce management solutions specialty pharmacy solution infusion pharmacy solution and revenue cycle management Business Classifications SAAS Enterprise B2B About the Role The Company is seeking a Vice President, Customer Success Management to lead and oversee the customer management, product solutioning and delivery, and customer solutioning. The successful candidate will be responsible for maintaining expert-level knowledge of the company's products, services, and the healthcare and pharmacy marketplace. This role requires a minimum of 12 years of experience, with a proven track record in senior program management, and a strong understanding of healthcare and pharmacy. The VP will be tasked with driving customer satisfaction, engagement, and communication, as well as leading a team to ensure the successful delivery of customer solutions and the expansion of customer relationships. Candidates for the VP position should have a minimum of 10 years of experience managing teams, with a focus on strategic planning, execution, and tracking. The role demands a leader with strong interpersonal and relationship-building skills, a customer-oriented mindset, and excellence in communication with both customer and internal management teams. The VP will be accountable for all up-sell revenue, driving cross-sell engagements, and developing and maintaining a customer satisfaction and reference-ability framework. A BS/BA degree is required, with an advanced degree preferred, and the candidate should be adept at creative thinking and problem-solving. The position is pivotal in ensuring the company's growth strategy and requires a leader who can provide innovation and strategic guidance to enhance customer relationships. Hiring Manager Title BU President & GM Travel Percent Less than 10% Functions General Management Operations Strategy