Sam's Club
Overview
Join to apply for the
(USA) Member Specialist
role at
Sam's Club . This range is provided by Sam's Club. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$17.00/hr - $24.00/hr What you’ll do
Ensure the area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages. Provide member service by maintaining exit areas, reviewing member receipts, acknowledging the member, identifying member needs, assisting members with purchasing decisions, and assisting members with locating merchandise. Provide member service by maintaining self-checkout area, resolving member issues, promoting Sam’s Club products and services, providing guidance on self-service technology, and processing member purchases, returns, refunds, and exchanges according to company policies for different membership and payment types. Assist with securing and safeguarding Sam’s Club assets by observing and communicating potential criminal activity, maintaining paperwork logs and required documentation, executing emergency response procedures, and ensuring compliance with security and safety practices. Assist with training for Member Frontline Service associates on company processes, teaching new technology and tool functionality, delivering program rollout training, and providing continuous learning and process improvement opportunities. Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans and applying Open Door Policy in executing business processes and practices. Complete work assignments and priorities by using policies, data, and resources; collaborate with managers, coworkers, customers, and other partners; identify priorities and deadlines; communicate progress; and adapt to changes. Respect and integrity
Respect the Individual: Embrace differences in people, cultures, ideas, and experiences; create a workplace where associates feel seen, supported, and connected; foster belonging and opportunities for all associates to thrive. Respect the Individual: Work as a team, build strong relationships, communicate with impact, energy, and positivity. Respect the Individual: Strengthen the team by helping develop and mentor others and recognizing contributions. Act with Integrity: Maintain high standards of integrity, ethics, and compliance; model Walmart values; hold oneself and others accountable; support goals of becoming a regenerative company by positively impacting associates, customers, members, and communities. Act with Integrity: Act in a selfless manner; be humble, self-aware, honest, fair, and transparent. Serve our Customers and Members: Deliver results with the customer first approach; make decisions based on reliable information and balance short- and long-term priorities; consider impact on the team and stakeholders. Strive for Excellence: Demonstrate curiosity, learning, calculated risk-taking, courage, and resilience; drive continuous improvements and be open to new technologies and skills; support others through change. Benefits and additional information
At Sam’s Club, we offer competitive pay, performance-based bonus awards, and other benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO/PPTO may be used for vacation, sick leave, holidays, or other purposes. The amount depends on job classification and length of employment. It will meet or exceed paid sick leave laws where applicable. Other benefits include short-term and long-term disability, discounts, Military Leave Pay, and other reimbursements. Live Better U is a company-paid education benefit program for associates in Walmart and Sam’s Club facilities, with programs ranging from high school completion to bachelor’s degrees and other training. Tuition, books, and fees are paid by Walmart. Eligibility requirements apply and benefits may change; see One.Walmart for information. The hourly wage range for this position is $17.00 to $24.00. Additional compensation in the form of premiums may be paid in certain circumstances. Premiums may be based on schedule, facility, season, or work performed. Multiple premiums may apply if criteria are met. Qualifications
Minimum Qualifications
— Outlined below are the required minimum qualifications for this position; if none are listed, there are no minimum qualifications. Preferred Qualifications
— Outlined below are the optional preferred qualifications for this position; if none are listed, there are no preferred qualifications. Customer service, retail experience including operating front-end equipment (e.g., cash register), working with mobile retail applications. Location and classification
Primary Location: 5375 N Bend Rd, Cincinnati, OH 45247-7601, United States of America Employment type
Part-time Seniority level
Entry level Job function
Management and Manufacturing Industries
Retail Note: This description has been refined for clarity and formatting. It is not intended to alter the original job information or context.
#J-18808-Ljbffr
Join to apply for the
(USA) Member Specialist
role at
Sam's Club . This range is provided by Sam's Club. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$17.00/hr - $24.00/hr What you’ll do
Ensure the area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages. Provide member service by maintaining exit areas, reviewing member receipts, acknowledging the member, identifying member needs, assisting members with purchasing decisions, and assisting members with locating merchandise. Provide member service by maintaining self-checkout area, resolving member issues, promoting Sam’s Club products and services, providing guidance on self-service technology, and processing member purchases, returns, refunds, and exchanges according to company policies for different membership and payment types. Assist with securing and safeguarding Sam’s Club assets by observing and communicating potential criminal activity, maintaining paperwork logs and required documentation, executing emergency response procedures, and ensuring compliance with security and safety practices. Assist with training for Member Frontline Service associates on company processes, teaching new technology and tool functionality, delivering program rollout training, and providing continuous learning and process improvement opportunities. Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans and applying Open Door Policy in executing business processes and practices. Complete work assignments and priorities by using policies, data, and resources; collaborate with managers, coworkers, customers, and other partners; identify priorities and deadlines; communicate progress; and adapt to changes. Respect and integrity
Respect the Individual: Embrace differences in people, cultures, ideas, and experiences; create a workplace where associates feel seen, supported, and connected; foster belonging and opportunities for all associates to thrive. Respect the Individual: Work as a team, build strong relationships, communicate with impact, energy, and positivity. Respect the Individual: Strengthen the team by helping develop and mentor others and recognizing contributions. Act with Integrity: Maintain high standards of integrity, ethics, and compliance; model Walmart values; hold oneself and others accountable; support goals of becoming a regenerative company by positively impacting associates, customers, members, and communities. Act with Integrity: Act in a selfless manner; be humble, self-aware, honest, fair, and transparent. Serve our Customers and Members: Deliver results with the customer first approach; make decisions based on reliable information and balance short- and long-term priorities; consider impact on the team and stakeholders. Strive for Excellence: Demonstrate curiosity, learning, calculated risk-taking, courage, and resilience; drive continuous improvements and be open to new technologies and skills; support others through change. Benefits and additional information
At Sam’s Club, we offer competitive pay, performance-based bonus awards, and other benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO/PPTO may be used for vacation, sick leave, holidays, or other purposes. The amount depends on job classification and length of employment. It will meet or exceed paid sick leave laws where applicable. Other benefits include short-term and long-term disability, discounts, Military Leave Pay, and other reimbursements. Live Better U is a company-paid education benefit program for associates in Walmart and Sam’s Club facilities, with programs ranging from high school completion to bachelor’s degrees and other training. Tuition, books, and fees are paid by Walmart. Eligibility requirements apply and benefits may change; see One.Walmart for information. The hourly wage range for this position is $17.00 to $24.00. Additional compensation in the form of premiums may be paid in certain circumstances. Premiums may be based on schedule, facility, season, or work performed. Multiple premiums may apply if criteria are met. Qualifications
Minimum Qualifications
— Outlined below are the required minimum qualifications for this position; if none are listed, there are no minimum qualifications. Preferred Qualifications
— Outlined below are the optional preferred qualifications for this position; if none are listed, there are no preferred qualifications. Customer service, retail experience including operating front-end equipment (e.g., cash register), working with mobile retail applications. Location and classification
Primary Location: 5375 N Bend Rd, Cincinnati, OH 45247-7601, United States of America Employment type
Part-time Seniority level
Entry level Job function
Management and Manufacturing Industries
Retail Note: This description has been refined for clarity and formatting. It is not intended to alter the original job information or context.
#J-18808-Ljbffr