Sam's Club
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(USA) Member Specialist
role at
Sam's Club
This range is provided by Sam's Club. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $17.00/hr - $24.00/hr
Overview Position Summary and What you’ll do: provide member service, maintain area standards, support checkout and self-checkout processing, safeguard assets, and contribute to team training and process improvement in accordance with company policies and procedures.
Responsibilities
Ensure area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
Provide member service by maintaining exit areas, reviewing member receipts, acknowledging the member, identifying member needs, assisting members with purchasing decisions, and locating merchandise.
Provide member service by maintaining self-checkout area, resolving member issues, promoting Sam’s Club products and services, guiding members on self-service technology, and processing purchases, returns, refunds, and exchanges per policy for different membership and payment types.
Assist with securing and safeguarding Sam’s Club assets by observing and communicating potential criminal activity, maintaining paperwork logs and documentation, and executing emergency procedures in compliance with security and safety practices.
Assist with training of Member Frontline Service associates on company processes and procedures, including new technology, program rollouts, and continuous learning opportunities.
Comply with company policies, procedures, and ethics standards and apply related action plans using the Open Door Policy.
Complete work assignments by prioritizing tasks, collaborating with managers and coworkers, communicating progress, and identifying opportunities for improvement and adaptation to change.
Respect the Individual: support a diverse and inclusive workplace and foster a culture of belonging, teamwork, and positive motivation.
Act with Integrity: uphold Walmart values, maintain accountability, and contribute to a culture of ethics and compliance.
Serve our Customers and Members: deliver results while prioritizing the customer experience.
Strive for Excellence: demonstrate curiosity, take calculated risks, and pursue continuous improvement and learning with openness to new technologies and skills.
Benefits and compensation
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase, and company-paid life insurance.
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO/PPTO can be used for vacation, sick leave, holidays, or other purposes. Amount depends on job classification and length of employment. Meets or exceeds applicable paid sick leave laws where provided.
Other benefits include short-term and long-term disability, discounts, Military Leave Pay, and adoption/surrogacy expense reimbursement.
Live Better U is a company-paid education benefit program for associates, with programs ranging from high school completion to bachelor’s degrees, including English Language Learning and certificates. Walmart covers tuition, books, and fees. Eligibility and terms apply.
The hourly wage range for this position is $17.00 to $24.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation may include premiums in specific circumstances.
Minimum Qualifications Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Customer Service
Retail experience including operating front end equipment (e.g., cash register)
Working with mobile retail applications
Primary Location: 1170 Western Blvd, Jacksonville, NC 28546-6651, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no-tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
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(USA) Member Specialist
role at
Sam's Club
This range is provided by Sam's Club. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $17.00/hr - $24.00/hr
Overview Position Summary and What you’ll do: provide member service, maintain area standards, support checkout and self-checkout processing, safeguard assets, and contribute to team training and process improvement in accordance with company policies and procedures.
Responsibilities
Ensure area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
Provide member service by maintaining exit areas, reviewing member receipts, acknowledging the member, identifying member needs, assisting members with purchasing decisions, and locating merchandise.
Provide member service by maintaining self-checkout area, resolving member issues, promoting Sam’s Club products and services, guiding members on self-service technology, and processing purchases, returns, refunds, and exchanges per policy for different membership and payment types.
Assist with securing and safeguarding Sam’s Club assets by observing and communicating potential criminal activity, maintaining paperwork logs and documentation, and executing emergency procedures in compliance with security and safety practices.
Assist with training of Member Frontline Service associates on company processes and procedures, including new technology, program rollouts, and continuous learning opportunities.
Comply with company policies, procedures, and ethics standards and apply related action plans using the Open Door Policy.
Complete work assignments by prioritizing tasks, collaborating with managers and coworkers, communicating progress, and identifying opportunities for improvement and adaptation to change.
Respect the Individual: support a diverse and inclusive workplace and foster a culture of belonging, teamwork, and positive motivation.
Act with Integrity: uphold Walmart values, maintain accountability, and contribute to a culture of ethics and compliance.
Serve our Customers and Members: deliver results while prioritizing the customer experience.
Strive for Excellence: demonstrate curiosity, take calculated risks, and pursue continuous improvement and learning with openness to new technologies and skills.
Benefits and compensation
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase, and company-paid life insurance.
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO/PPTO can be used for vacation, sick leave, holidays, or other purposes. Amount depends on job classification and length of employment. Meets or exceeds applicable paid sick leave laws where provided.
Other benefits include short-term and long-term disability, discounts, Military Leave Pay, and adoption/surrogacy expense reimbursement.
Live Better U is a company-paid education benefit program for associates, with programs ranging from high school completion to bachelor’s degrees, including English Language Learning and certificates. Walmart covers tuition, books, and fees. Eligibility and terms apply.
The hourly wage range for this position is $17.00 to $24.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation may include premiums in specific circumstances.
Minimum Qualifications Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Customer Service
Retail experience including operating front end equipment (e.g., cash register)
Working with mobile retail applications
Primary Location: 1170 Western Blvd, Jacksonville, NC 28546-6651, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no-tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
#J-18808-Ljbffr