GameStop
Full Time Assistant Store Manager (Store 0738)
GameStop, Citrus Heights, California, us, 95611
Overview
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) system; provide correct changes, receipts, and ensure top-notch guest service. Respond to guest comments or questions in person or on the phone; escalate customer issues to the Store Manager as appropriate. Promote GameStop’s guest benefits, such as the new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in policies, procedures, practices, and guidelines. Observe associate performance, provide timely feedback, address unsatisfactory performance, and ensure alignment with company and store guest service expectations. Provide recognition and feedback to store associates; regularly input written feedback into Workday / HR service management system in partnership with the Store Manager. Ensure associates have completed onboarding, job training, and compliance training prior to opening or closing a shift; ensure knowledge of company/store policies, inventory control, loss prevention, and safety practices. Schedule store associates ensuring coverage, supervise staffing levels, and maintain best-in-class guest service. Approve payroll, manage paid time off, and verify accurate compensation. Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures and equipment are in good working order. Fulfill Omni-Channel orders daily. Protect company assets through inventory control and loss prevention; inspect packages at closing as appropriate and report concerns to the Store Manager. Support the store team in meeting sales, profit, and shrink goals; complete required administrative and operational duties. Perform inventory counts, restock merchandise, and ensure products are represented and organized on the sales floor. Count, balance, and reconcile daily POS totals; complete closeout paperwork and bank deposits according to guidelines. Verify shipments for discrepancies; conduct inventories and communicate discrepancies to the Store Manager/District Manager. Process defectives/recalls and stock pulls accurately; label boxes with packing lists. Maintain safety awareness; report injuries promptly per guidelines. Maintain store records/files; ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct. Adhere to opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills And Abilities
Possess an outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Demonstrate clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred. Achieve objectives in a fast-paced environment; work independently and with a team. Meet performance expectations including attendance, appearance, safety, and respectful workplace. Operate Point-of-Sale (POS) system and perform basic mathematics; complete required paperwork properly. Flexible schedule, including nights, weekends, and some holidays; minimum 3 days/week availability. Manage pressure, be creative and a problem solver; reliable and trustworthy. Able to work alone; stand/move for extended periods and lift up to 30 lbs as needed. Understand onboarding and compliance requirements; knowledge of military ranks (where applicable). Job descriptions are subject to change at any time based on business needs. GameStop provides equal employment opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations are provided to qualified individuals under the Americans with Disabilities Act and applicable state and local law. Pay: $19.25 - $23.25
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At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) system; provide correct changes, receipts, and ensure top-notch guest service. Respond to guest comments or questions in person or on the phone; escalate customer issues to the Store Manager as appropriate. Promote GameStop’s guest benefits, such as the new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in policies, procedures, practices, and guidelines. Observe associate performance, provide timely feedback, address unsatisfactory performance, and ensure alignment with company and store guest service expectations. Provide recognition and feedback to store associates; regularly input written feedback into Workday / HR service management system in partnership with the Store Manager. Ensure associates have completed onboarding, job training, and compliance training prior to opening or closing a shift; ensure knowledge of company/store policies, inventory control, loss prevention, and safety practices. Schedule store associates ensuring coverage, supervise staffing levels, and maintain best-in-class guest service. Approve payroll, manage paid time off, and verify accurate compensation. Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures and equipment are in good working order. Fulfill Omni-Channel orders daily. Protect company assets through inventory control and loss prevention; inspect packages at closing as appropriate and report concerns to the Store Manager. Support the store team in meeting sales, profit, and shrink goals; complete required administrative and operational duties. Perform inventory counts, restock merchandise, and ensure products are represented and organized on the sales floor. Count, balance, and reconcile daily POS totals; complete closeout paperwork and bank deposits according to guidelines. Verify shipments for discrepancies; conduct inventories and communicate discrepancies to the Store Manager/District Manager. Process defectives/recalls and stock pulls accurately; label boxes with packing lists. Maintain safety awareness; report injuries promptly per guidelines. Maintain store records/files; ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct. Adhere to opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills And Abilities
Possess an outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Demonstrate clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred. Achieve objectives in a fast-paced environment; work independently and with a team. Meet performance expectations including attendance, appearance, safety, and respectful workplace. Operate Point-of-Sale (POS) system and perform basic mathematics; complete required paperwork properly. Flexible schedule, including nights, weekends, and some holidays; minimum 3 days/week availability. Manage pressure, be creative and a problem solver; reliable and trustworthy. Able to work alone; stand/move for extended periods and lift up to 30 lbs as needed. Understand onboarding and compliance requirements; knowledge of military ranks (where applicable). Job descriptions are subject to change at any time based on business needs. GameStop provides equal employment opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations are provided to qualified individuals under the Americans with Disabilities Act and applicable state and local law. Pay: $19.25 - $23.25
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