Andrews Cadillac
We are looking for an experienced
Automotive Service Manager
to join our team! Andrews Transportation Group is an organization that focuses its efforts on 100% customer satisfaction and team development. We are a family-owned and operated company with two great locations -- Brentwood, TN, and Mt Juliet, TN. We treat our employees and customers like family, and we reward individuals who are passionate and motivated. Every employee at Andrews Cadillac plays a critical role in our company’s success.
The Service Manager is responsible for leading and overseeing the entire Service Department, including Service Advisors, Technicians, the Shop Foreman, and support staff. This role ensures the department delivers superior customer satisfaction, maintains operational excellence, and achieves consistent financial performance. Your leadership will directly impact the growth and success of the Service Department.
Benefits
Medical, Dental, & Vision Insurance
Life Insurance
401(k)
Short-Term Disability & Long-Term Disability Insurance
Paid Training & Career Development
Company Events
Paid Holidays
Employee Discounts on Products & Services
Base Salary + Commission
Long-Tenured Team Members
Responsibilities
Drive customer satisfaction scores (CSI) that meet or exceed GM and company benchmarks.
Ensure timely communication with customers on service status, estimates, and completion.
Handle escalated customer concerns personally, using empathy and transparency.
Champion post-service follow-ups to ensure repeat business and strong relationships.
Manage shop capacity, Technician assignments, and repair order flow to maximize efficiency.
Recruit, train, and coach Service Advisors, Technicians, and support staff.
Oversee accurate diagnosis, repair quality, and warranty claim compliance.
Collaborate closely with the Parts Department, Sales Department, and General Manager to ensure smooth coordination.
Maintain all service tools, equipment, and facilities in top working order.
Enforce safety and cleanliness standards across all work areas.
Monitor key performance indicators, including Technician productivity, effective labor rate, hours per RO, gross profit, etc.
Approve and audit repair orders, estimates, and warranty submissions for accuracy.
Identify opportunities for efficiency improvements and revenue growth.
Serve as the primary GM liaison for service operations, warranty audits, and technical updates.
Ensure all staff meet GM and ASE certification and training requirements.
Maintain compliance with OSHA, EPA, and state regulations governing service operations.
Lead daily or weekly service meetings to align the team on goals, updates, and performance expectations.
Promote a family-oriented, respectful workplace culture consistent with company values.
Qualifications
Minimum of 2 years of fixed operations management experience required.
GM dealership experience strongly preferred.
In-depth understanding of GM warranty processes and policy administration.
Demonstrated success managing both staff and technical operations, including a Shop Foreman.
Excellent communication, leadership, and problem-solving skills.
Proven ability to manage budgets, analyze metrics, and drive team results.
Must have a valid driver's license and a clean driving record
Must be authorized to work in the United States
Must be willing to participate in a pre-employment background check and drug screening.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Automotive Service Manager
to join our team! Andrews Transportation Group is an organization that focuses its efforts on 100% customer satisfaction and team development. We are a family-owned and operated company with two great locations -- Brentwood, TN, and Mt Juliet, TN. We treat our employees and customers like family, and we reward individuals who are passionate and motivated. Every employee at Andrews Cadillac plays a critical role in our company’s success.
The Service Manager is responsible for leading and overseeing the entire Service Department, including Service Advisors, Technicians, the Shop Foreman, and support staff. This role ensures the department delivers superior customer satisfaction, maintains operational excellence, and achieves consistent financial performance. Your leadership will directly impact the growth and success of the Service Department.
Benefits
Medical, Dental, & Vision Insurance
Life Insurance
401(k)
Short-Term Disability & Long-Term Disability Insurance
Paid Training & Career Development
Company Events
Paid Holidays
Employee Discounts on Products & Services
Base Salary + Commission
Long-Tenured Team Members
Responsibilities
Drive customer satisfaction scores (CSI) that meet or exceed GM and company benchmarks.
Ensure timely communication with customers on service status, estimates, and completion.
Handle escalated customer concerns personally, using empathy and transparency.
Champion post-service follow-ups to ensure repeat business and strong relationships.
Manage shop capacity, Technician assignments, and repair order flow to maximize efficiency.
Recruit, train, and coach Service Advisors, Technicians, and support staff.
Oversee accurate diagnosis, repair quality, and warranty claim compliance.
Collaborate closely with the Parts Department, Sales Department, and General Manager to ensure smooth coordination.
Maintain all service tools, equipment, and facilities in top working order.
Enforce safety and cleanliness standards across all work areas.
Monitor key performance indicators, including Technician productivity, effective labor rate, hours per RO, gross profit, etc.
Approve and audit repair orders, estimates, and warranty submissions for accuracy.
Identify opportunities for efficiency improvements and revenue growth.
Serve as the primary GM liaison for service operations, warranty audits, and technical updates.
Ensure all staff meet GM and ASE certification and training requirements.
Maintain compliance with OSHA, EPA, and state regulations governing service operations.
Lead daily or weekly service meetings to align the team on goals, updates, and performance expectations.
Promote a family-oriented, respectful workplace culture consistent with company values.
Qualifications
Minimum of 2 years of fixed operations management experience required.
GM dealership experience strongly preferred.
In-depth understanding of GM warranty processes and policy administration.
Demonstrated success managing both staff and technical operations, including a Shop Foreman.
Excellent communication, leadership, and problem-solving skills.
Proven ability to manage budgets, analyze metrics, and drive team results.
Must have a valid driver's license and a clean driving record
Must be authorized to work in the United States
Must be willing to participate in a pre-employment background check and drug screening.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.