Airline Accounts Manager Job at Worldwide Flight Services (WFS) in SeaTac

About WFS Worldwide Flight Services (WFS) employs over 22,200 professionals across a global network of more than 170 locations in 22 countries on five continents. WFS offers aviation cargo, airline passenger, and aviation ramp services. The team is highly trained, skilled, and confident airport service professionals supported by local training and development, dedicated to delivering world‑class service and exploring new opportunities with customers worldwide. Job Summary The Account Manager oversees a business unit to ensure assets—including customers, staff, aircraft, equipment, and facilities—are maintained to the highest standards. This role involves fostering strong relationships with airport authorities, managing daily operations, and ensuring compliance with contracts, service agreements, and security regulations. Responsibilities Build and maintain strong relationships with airport authorities and participate actively in the airport community. Ensure the account operates per contract terms and service level agreements. Supervise staff, delegate tasks, and create succession plans for leadership development. Oversee ground support equipment (GSE) maintenance, repairs, and long‑term needs analysis. Manage attendance records, ensure staffing coverage, and control labor budgets. Maintain compliance with TSA legislation and the corporate security program. Conduct audits to ensure operational continuity and adherence to regulations. Clarify and implement the site‑specific security plan, ensuring all staff have proper identification. Other duties as requested by WFS or customer leadership team. Uphold fairness, equity, and respect in interactions with employees, customers, vendors, and third parties. Represent the company's image with integrity and professionalism. Minimum Requirements Bachelor’s degree in Business, Aviation Management, or a related field (or equivalent work experience). Minimum of 3‑5 years of management experience, preferably in aviation or a related industry. Strong understanding of TSA regulations and airport security protocols. Experience managing budgets, scheduling, and labor cost allocation. Ability to effectively supervise, motivate, and train staff. Independent judgment and decision‑making skills required. Must be able to work weekends (Friday, Saturday, and Sunday), holidays, and days off. Preferred Skills Excellent communication and relationship‑building skills, particularly with stakeholders such as airport authorities. Knowledge of ground support equipment and preventive maintenance planning. Proficiency in MS Office and operations management software. Problem‑solving and decision‑making skills in a fast‑paced environment. Leadership and mentorship capabilities, with experience creating development plans for team members. Ability to read, write, and speak fluent English. Physical Requirements/Working Conditions Ability to lift up to 70 lbs. Perks & Benefits Access to pay in advance through DailyPay app. On‑spot awards via Awardco Platform, including gift cards. Medical care options for full‑time and part‑time employees. Employee Extras: Travel discounts, pet insurance, discounted shopping, and more. Wellness programs offered to all employees. 401(k) program with company match. Internal mobility and transfer opportunities. WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals. #J-18808-Ljbffr