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Sam’s Club

(USA) Tire and Battery Service Advisor

Sam’s Club, Pearl City, Hawaii, United States, 96782

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Base Pay Range $20.00/hr - $27.00/hr

Position Summary This role is performed within Sam’s Club retail operations, providing customer service, technical support, and sales assistance to members. The successful candidate will be a versatile associate who collaborates with colleagues, demonstrates technical knowledge, and embodies the company’s values of integrity, customer focus, and continuous improvement.

Responsibilities

Be a Team Member:

Collaborates with team members to fulfill sales and service requests, educates other associates on tools and resources, mentors new technicians, and develops interpersonal skills for safe and efficient customer service.

Be an Expert:

Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS systems, product specifications, and seasonality, and shows proficiency in Point of Sale systems and in‑person selling techniques.

Be a Techie:

Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement using handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, and training.

Be an Owner:

Communicates equipment, tool, and supply needs to TBC Lead, tracks and monitors returns and special orders, operates cash registers to process transactions, maintains accurate inventory and audit standards, reports safety hazards, and completes required documentation while ensuring merchandise is packaged, labeled, and stored per company policies.

Be a Talent Ambassador:

Acts as a brand advocate by valuing members’ experience, modeling high‑quality service, inspiring teamwork, addressing roadblocks, and assisting in training team members.

Comply with Policies and Ethics:

Implements action plans using the Open Door Policy and supports Walmart’s integrity standards, fostering a cultures of accountability and regenerative business practices.

Prioritize Work:

Completes assignments using policies, data, and resources, works with managers, coworkers, customers, and partners to identify priorities, meet deadlines, communicate progress, and recommend improvement opportunities.

Respect the Individual:

Embraces differences, creates an inclusive workplace, supports associate growth, and builds strong relationships.

Act with Integrity:

Maintains the highest ethical standards, models Walmart’s values, and contributes to a regenerative, customer‑centric culture.

Serve Customers and Members:

Delivers results with the customer first, balances short‑ and long‑term priorities, and considers the impact on team performance.

Strive for Excellence:

Pursues curiosity, learning, calculated risk‑taking, resilience, and continuous improvement while embracing new technologies and supporting others through change.

Location 1000 Kamehameha Hwy Ste 100, Pearl City, HI 96782‑2596, United States of America

Seniority Level Entry level

Employment Type Full‑time

Job Function Other

Industries Retail

Benefits

Health benefits – medical, vision, and dental coverage

Financial benefits – 401(k), stock purchase, company‑paid life insurance

Paid time off – PTO, parental leave, family care leave, bereavement, jury duty, voting, and PPC/PPTO for vacation, sick, holidays, or other purposes

Short‑term and long‑term disability

Company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more

Live Better U – paid education program covering high school completion to bachelor’s degrees and short‑form certificates; tuition and fees are paid by Walmart

Minimum Qualifications

Valid state‑issued driver’s license

18 years of age or older

Preferred Qualifications

Auto service industry experience

Retail experience

Company Policies Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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