Myicarehealth
Front Desk Representative
Responsible for providing excellent customer service and acting as the first point of contact for patients and guests. Handle a range of administrative and customer service tasks to ensure smooth front office operations. Respond to inquiries, direct calls, and maintain a tidy, organized workspace.
Essential Functions
Check‑In
Greet and check in patients and visitors arriving for appointments.
Verify medical insurance benefits online or by calling insurance companies or primary care physicians (PCP) offices.
Coordinate with patients regarding their insurance benefits and medical provider program.
Collect co‑payments or balances upfront.
Confirm and obtain referrals and/or authorizations required by insurance prior to visit.
Obtain, verify, and enter patient and provider information into EMR.
Scan paperwork into EMR.
Complete end‑of‑day closing duties.
Answer phones promptly and courteously, handle requests and inquiries, or route as appropriate.
Check‑Out
Complete checkout procedures at the end of the patient visit.
Make follow‑up appointments using scheduling protocol.
Post charges and keep the posting of capitations up to date.
Fax visit notes to the PCP or referral physician.
Collect co‑payments for self‑pay patients or pending co‑payments.
Scan all supporting documentation into the patient’s chart.
Insurance Verification
Verify insurance coverage at least one day in advance.
Request and obtain authorizations and referrals.
Scan to PDF and upload verified documents to each assigned location.
Assist with overflow of incoming calls.
Communicate with patients regarding copays, deductibles, and other fees.
Cancel or reschedule appointments for terminated insurances.
Verify and correct PCP and Marketing Plan fields if needed.
Cross‑train to cover other front desk positions as needed.
Qualifications
One to two (1–2) years of customer service experience.
Ability to handle multiple tasks simultaneously in a fast‑paced environment.
Ability to handle and diffuse patient complaints and disagreements.
Exceptional communication and interpersonal skills.
Experience navigating Electronic Medical Records and Outlook.
Bilingual in English and Spanish preferred.
Salary range: $15.00 – $16.50 per hour.
Benefits Medical, Paid Time Off, 401(k), and more.
Employment Details
Seniority level: Entry level
Employment type: Full-Time
Job function: Management and Manufacturing
Industry: Hospitals and Health Care
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Essential Functions
Check‑In
Greet and check in patients and visitors arriving for appointments.
Verify medical insurance benefits online or by calling insurance companies or primary care physicians (PCP) offices.
Coordinate with patients regarding their insurance benefits and medical provider program.
Collect co‑payments or balances upfront.
Confirm and obtain referrals and/or authorizations required by insurance prior to visit.
Obtain, verify, and enter patient and provider information into EMR.
Scan paperwork into EMR.
Complete end‑of‑day closing duties.
Answer phones promptly and courteously, handle requests and inquiries, or route as appropriate.
Check‑Out
Complete checkout procedures at the end of the patient visit.
Make follow‑up appointments using scheduling protocol.
Post charges and keep the posting of capitations up to date.
Fax visit notes to the PCP or referral physician.
Collect co‑payments for self‑pay patients or pending co‑payments.
Scan all supporting documentation into the patient’s chart.
Insurance Verification
Verify insurance coverage at least one day in advance.
Request and obtain authorizations and referrals.
Scan to PDF and upload verified documents to each assigned location.
Assist with overflow of incoming calls.
Communicate with patients regarding copays, deductibles, and other fees.
Cancel or reschedule appointments for terminated insurances.
Verify and correct PCP and Marketing Plan fields if needed.
Cross‑train to cover other front desk positions as needed.
Qualifications
One to two (1–2) years of customer service experience.
Ability to handle multiple tasks simultaneously in a fast‑paced environment.
Ability to handle and diffuse patient complaints and disagreements.
Exceptional communication and interpersonal skills.
Experience navigating Electronic Medical Records and Outlook.
Bilingual in English and Spanish preferred.
Salary range: $15.00 – $16.50 per hour.
Benefits Medical, Paid Time Off, 401(k), and more.
Employment Details
Seniority level: Entry level
Employment type: Full-Time
Job function: Management and Manufacturing
Industry: Hospitals and Health Care
#J-18808-Ljbffr