Charlotte Area Transit System
Director of Strategy & Performance Management
Charlotte Area Transit System, Raleigh, North Carolina, United States
Director of Strategy & Performance Management
1 day ago Be among the first 25 applicants
Charlotte Area Transit System provided pay range This range is provided by Charlotte Area Transit System. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $122,936.00/yr - $153,669.00/yr
SUMMARY The Director of Strategy and Performance Management serves as a strategic though partner leading the development and implementation of enterprise wide planning and performance management initiatives across the Charlotte Area Transit System (CATS). This role is not data-analyst focused but rather oversees performance systems and guides the team to ensure leadership can understand and act on the insights telling the story behind the numbers. This position ensures alignment between agency goals, operational performance, and decision‑making. It defines KPI’s, ensures accurate and relevant data collection processes, and helps translate performance trends into actionable strategies. The manager leads the development of performance tools, reporting standards, and strategic initiatives that support organizational improvement and accountability. This role is responsible for developing, organizing, and overseeing performance measurement systems and reporting tools that support data‑driven decision‑making and continuous improvement throughout the agency.
Reporting directly to the Chief Administrative Officer, the Strategy & Performance Manager will collaborate with senior leaders and division heads to embed performance management practices across all levels of the organization.
Major Duties and Responsibilities
Lead strategic planning and performance initiatives, working closely with department heads and senior leadership.
Design and oversee KPI framework, ensuring alignment with organizational goals and compliance with regulatory compliance.
Partner with data owners across departments to streamline and standardise data processes for effective reporting.
Interpret and validate performance data to ensure accuracy, consistency, and usefulness for decision‑makers.
Guide strategic discussions using data‑driven insights, not by analysing data directly but by advising on its use and helping leaders make informed decisions.
Develop and maintain visual standards for performance reporting and dashboards.
Support and train staff on using performance tools and understanding agency goals.
Coordinate cross‑functional projection and deep dives into business processes to identify operational improvements.
Provide industry benchmarking and comparative performance analysis to inform planning and target setting.
Supervise direct reports, ensure accountability, and connect individual performance to organizational goals.
The duties and responsibilities outlined are intended to describe the general nature and level of work performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to assign or reassign duties and responsibilities to this position at any time, as needed, to meet organisational objectives.
Knowledge, Skills and Abilities Knowledge of
Best practices in performance management, including how to develop and evaluate Key Performance Indicators (KPIs), set performance targets, and use benchmarking.
How to assess and improve organisational performance using structured methods to evaluate operational effectiveness.
Business systems and operations, including how data flows through systems and how to evaluate operational effectiveness.
Core concepts in quantitative and investigative analysis, including techniques like sampling, trend analysis, enough to oversee their use and guide interpretation.
Standard office systems, software tools, and documentation practices used to support reporting, communication, and analysis.
Basics of professional writing and reporting, sufficient to review and guide the preparation of clear, actionable documents and summaries.
Skills in
Developing performance measures and KPIs, determining performance targets, evaluating results, and conducting benchmarking and comparative studies.
Data analytics; designing and maintaining data associated with the delivery of regular reports and visualisations, including the design, maintenance, and updates to dashboards.
Recommending and leading implementation of goals and objectives for performance management.
Defining timelines and project plans, coordinating stakeholder participation, supervising analytical and technical staff; managing vendors, contractors and other parties.
Partnering and collaborating with a broad range of peers and stakeholders for joint initiatives, coordinating participation and buy‑in.
Performing complex statistical and other mathematical analyses.
Making prudent, defensible and timely decisions.
Exercising judgement in determining materiality of evaluation/assessment results; understanding the environment, demands, and consequences of evaluation/assessment results.
Communicating clearly and concisely, both orally and in writing; ability to identify stakeholder sensitivities and adapt communications as necessary.
Ability to organise, structure and frame ideas, issues, and strategies in a clear, focused and persuasive manner.
Ability to organise, combine, and tabulate large amounts of data into clear reports, charts, and dashboards that are understandable to stakeholders.
Establishing and maintaining effective working relationships with those contacted in the course of the work.
Planning, supervising and designing research and evaluation projects.
Writing clear and concise reports.
Supervising, organising and reviewing the work of lower‑level staff.
Coordinating and administering budget processes for assigned departments or divisions.
Interpreting, explaining and enforcing division/department policies and procedures.
Operating office equipment and supporting software, including word processing and spreadsheet applications.
Core Competencies
Strategic Planning:
Translating policy direction and public input into actionable strategies.
Organisational Performance Management & Decision Support:
Ability to use data to drive continuous improvement and accountability along with synthesising complex data into actionable insights for leadership.
Leadership and Motivation:
Provides clear direction and purpose, inspiring and mobilising others towards common goals. Encourages excellence, drives significant contributions, and fosters business growth.
Communication Skills:
Communicates effectively across various platforms, including speaking, writing, and listening, to share information and ideas clearly and effectively.
Independent Execution:
Performs assignments independently, providing valuable support and resources to the department, customers, and the organisation.
Influence and Persuasion:
Effectively persuades and influences others to gain their support and encourage action, while also actively listening to and considering their opinions and feedback.
Innovation & Problem‑Solving:
Thinks creatively to resolve challenges and improve service delivery and comfortable navigating ambiguity in dynamic political environments.
Minimum Qualifications
Bachelor’s Degree in Business Administration, Analytics, Economics, Finance, Planning Project Management or a related field.
Five (5) years of experience in project management, performance measurement, public administration, transit operations and/or strategic communication that includes three (3) years supervisory, management, or project management experience involving coordinating and organising the work of others.
Conditions of Employment The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender register and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organisations to obtain a candidate’s written authorisation before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre‑employment drug‑screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, colour, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behaviour.
Our culture is to serve the community honourably.
Seniority level Director
Employment type Full‑time
Job function Consulting, Information Technology, and Sales
Industries
Rail Transportation
Referrals increase your chances of interviewing at Charlotte Area Transit System by 2x.
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Charlotte Area Transit System provided pay range This range is provided by Charlotte Area Transit System. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $122,936.00/yr - $153,669.00/yr
SUMMARY The Director of Strategy and Performance Management serves as a strategic though partner leading the development and implementation of enterprise wide planning and performance management initiatives across the Charlotte Area Transit System (CATS). This role is not data-analyst focused but rather oversees performance systems and guides the team to ensure leadership can understand and act on the insights telling the story behind the numbers. This position ensures alignment between agency goals, operational performance, and decision‑making. It defines KPI’s, ensures accurate and relevant data collection processes, and helps translate performance trends into actionable strategies. The manager leads the development of performance tools, reporting standards, and strategic initiatives that support organizational improvement and accountability. This role is responsible for developing, organizing, and overseeing performance measurement systems and reporting tools that support data‑driven decision‑making and continuous improvement throughout the agency.
Reporting directly to the Chief Administrative Officer, the Strategy & Performance Manager will collaborate with senior leaders and division heads to embed performance management practices across all levels of the organization.
Major Duties and Responsibilities
Lead strategic planning and performance initiatives, working closely with department heads and senior leadership.
Design and oversee KPI framework, ensuring alignment with organizational goals and compliance with regulatory compliance.
Partner with data owners across departments to streamline and standardise data processes for effective reporting.
Interpret and validate performance data to ensure accuracy, consistency, and usefulness for decision‑makers.
Guide strategic discussions using data‑driven insights, not by analysing data directly but by advising on its use and helping leaders make informed decisions.
Develop and maintain visual standards for performance reporting and dashboards.
Support and train staff on using performance tools and understanding agency goals.
Coordinate cross‑functional projection and deep dives into business processes to identify operational improvements.
Provide industry benchmarking and comparative performance analysis to inform planning and target setting.
Supervise direct reports, ensure accountability, and connect individual performance to organizational goals.
The duties and responsibilities outlined are intended to describe the general nature and level of work performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to assign or reassign duties and responsibilities to this position at any time, as needed, to meet organisational objectives.
Knowledge, Skills and Abilities Knowledge of
Best practices in performance management, including how to develop and evaluate Key Performance Indicators (KPIs), set performance targets, and use benchmarking.
How to assess and improve organisational performance using structured methods to evaluate operational effectiveness.
Business systems and operations, including how data flows through systems and how to evaluate operational effectiveness.
Core concepts in quantitative and investigative analysis, including techniques like sampling, trend analysis, enough to oversee their use and guide interpretation.
Standard office systems, software tools, and documentation practices used to support reporting, communication, and analysis.
Basics of professional writing and reporting, sufficient to review and guide the preparation of clear, actionable documents and summaries.
Skills in
Developing performance measures and KPIs, determining performance targets, evaluating results, and conducting benchmarking and comparative studies.
Data analytics; designing and maintaining data associated with the delivery of regular reports and visualisations, including the design, maintenance, and updates to dashboards.
Recommending and leading implementation of goals and objectives for performance management.
Defining timelines and project plans, coordinating stakeholder participation, supervising analytical and technical staff; managing vendors, contractors and other parties.
Partnering and collaborating with a broad range of peers and stakeholders for joint initiatives, coordinating participation and buy‑in.
Performing complex statistical and other mathematical analyses.
Making prudent, defensible and timely decisions.
Exercising judgement in determining materiality of evaluation/assessment results; understanding the environment, demands, and consequences of evaluation/assessment results.
Communicating clearly and concisely, both orally and in writing; ability to identify stakeholder sensitivities and adapt communications as necessary.
Ability to organise, structure and frame ideas, issues, and strategies in a clear, focused and persuasive manner.
Ability to organise, combine, and tabulate large amounts of data into clear reports, charts, and dashboards that are understandable to stakeholders.
Establishing and maintaining effective working relationships with those contacted in the course of the work.
Planning, supervising and designing research and evaluation projects.
Writing clear and concise reports.
Supervising, organising and reviewing the work of lower‑level staff.
Coordinating and administering budget processes for assigned departments or divisions.
Interpreting, explaining and enforcing division/department policies and procedures.
Operating office equipment and supporting software, including word processing and spreadsheet applications.
Core Competencies
Strategic Planning:
Translating policy direction and public input into actionable strategies.
Organisational Performance Management & Decision Support:
Ability to use data to drive continuous improvement and accountability along with synthesising complex data into actionable insights for leadership.
Leadership and Motivation:
Provides clear direction and purpose, inspiring and mobilising others towards common goals. Encourages excellence, drives significant contributions, and fosters business growth.
Communication Skills:
Communicates effectively across various platforms, including speaking, writing, and listening, to share information and ideas clearly and effectively.
Independent Execution:
Performs assignments independently, providing valuable support and resources to the department, customers, and the organisation.
Influence and Persuasion:
Effectively persuades and influences others to gain their support and encourage action, while also actively listening to and considering their opinions and feedback.
Innovation & Problem‑Solving:
Thinks creatively to resolve challenges and improve service delivery and comfortable navigating ambiguity in dynamic political environments.
Minimum Qualifications
Bachelor’s Degree in Business Administration, Analytics, Economics, Finance, Planning Project Management or a related field.
Five (5) years of experience in project management, performance measurement, public administration, transit operations and/or strategic communication that includes three (3) years supervisory, management, or project management experience involving coordinating and organising the work of others.
Conditions of Employment The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender register and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organisations to obtain a candidate’s written authorisation before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre‑employment drug‑screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, colour, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behaviour.
Our culture is to serve the community honourably.
Seniority level Director
Employment type Full‑time
Job function Consulting, Information Technology, and Sales
Industries
Rail Transportation
Referrals increase your chances of interviewing at Charlotte Area Transit System by 2x.
Inferred from the description for this job Strategy& - Corporate Business Strategy Sr. Manager - Digital Value Transformation Charlotte, NC $124,000 - $280,000 2 weeks ago
Charlotte, NC $60,000 - $110,000 4 months ago
Strategy& - Corporate Business Strategy Manager - Digital Value Transformation Charlotte, NC $99,000 - $232,000 4 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr