GovCon Associates LLC
Pay Range
$30.00/hr - $37.00/hr
Location Onsite in Ashburn, VA
Job Type Contract
Job Summary We are seeking a proactive and detail‑oriented
Windows Tier 1 Systems Administrator
to join our IT support team. In this entry‑level role, you will provide first‑line support for Windows‑based systems and infrastructure, ensuring end users receive effective and timely technical assistance. You will work closely with our help desk staff, handling escalations and overflow tickets and managing licensing and equipment for staff.
Key Responsibilities
Respond to and resolve basic Windows desktop and server support tickets via phone, email, or helpdesk system.
Troubleshoot user issues related to Windows OS (Windows 10/11), Microsoft Office, Active Directory, and standard desktop applications.
Provide account management support, including password resets, account lockouts, and group membership changes.
Monitor system alerts and assist in incident response for routine operational issues.
Perform routine maintenance tasks such as software installations, updates, and system reboots.
Document issues, solutions, and processes clearly in the helpdesk ticketing system.
Escalate unresolved or complex issues to Tier 2/3 engineering as needed.
Assist with onboarding/offboarding processes including provisioning and deprovisioning of user accounts and devices.
Maintain user inventory and licensing used to support staff including cell phones, laptops, desktops, peripherals, tablets, monitors, and Verizon air cards.
Maintain user‑related software inventory.
Verizon cell phone account management.
User related Active Directory updates.
VPN support.
Create, deploy, and update workstation/tablet build images.
Create and modify aspects of Exchange 365 mailboxes.
Exchange journaling setup and auditing.
Perform email records requests for certain customers (training provided).
Manage NTFS permissions on file servers.
User, equipment, licensing, and Active Directory audits.
Assist with deploying printers and print server management.
Maintain knowledge base articles and contribute to internal documentation.
Supplement our help desk staff occasionally when they are short staffed.
Teams phone support including auto attendant work.
Ship equipment to offsite locations.
Produce desired audits and reports as requested by management.
Follow company IT policies, security standards, and compliance requirements.
Survey offsite office managers for customer satisfaction and pain‑point analysis.
Qualifications
Required:
Associate degree in Information Technology, Computer Science, or related field; or equivalent hands‑on experience.
MS 365 experience.
Familiarity with remote user support.
2+ years of experience in an IT support or helpdesk role.
Working knowledge of Windows desktop operating systems (Windows 10/11).
Familiarity with Microsoft Active Directory and basic user management.
Basic understanding of networking concepts (IP, DNS, DHCP).
Basic understanding of multifactor authentication.
Excellent customer service and communication skills.
Ability to work independently and manage multiple priorities.
Fundamental understanding of support ticket systems and the associated SLA’s.
Ability to meet deadlines.
Preferred:
Experience with Windows Server environments (2016, 2019, or 2022).
Basic scripting knowledge (PowerShell a plus).
Certifications such as CompTIA A+, Network+, or Microsoft certifications (MTA, MCP).
Working Conditions
May require on‑call rotation or after‑hours support.
Ability to lift up to 25 lbs and handle physical IT equipment as needed.
Seniority Level Associate
Employment Type Contract
Job Function Information Technology
#J-18808-Ljbffr
Location Onsite in Ashburn, VA
Job Type Contract
Job Summary We are seeking a proactive and detail‑oriented
Windows Tier 1 Systems Administrator
to join our IT support team. In this entry‑level role, you will provide first‑line support for Windows‑based systems and infrastructure, ensuring end users receive effective and timely technical assistance. You will work closely with our help desk staff, handling escalations and overflow tickets and managing licensing and equipment for staff.
Key Responsibilities
Respond to and resolve basic Windows desktop and server support tickets via phone, email, or helpdesk system.
Troubleshoot user issues related to Windows OS (Windows 10/11), Microsoft Office, Active Directory, and standard desktop applications.
Provide account management support, including password resets, account lockouts, and group membership changes.
Monitor system alerts and assist in incident response for routine operational issues.
Perform routine maintenance tasks such as software installations, updates, and system reboots.
Document issues, solutions, and processes clearly in the helpdesk ticketing system.
Escalate unresolved or complex issues to Tier 2/3 engineering as needed.
Assist with onboarding/offboarding processes including provisioning and deprovisioning of user accounts and devices.
Maintain user inventory and licensing used to support staff including cell phones, laptops, desktops, peripherals, tablets, monitors, and Verizon air cards.
Maintain user‑related software inventory.
Verizon cell phone account management.
User related Active Directory updates.
VPN support.
Create, deploy, and update workstation/tablet build images.
Create and modify aspects of Exchange 365 mailboxes.
Exchange journaling setup and auditing.
Perform email records requests for certain customers (training provided).
Manage NTFS permissions on file servers.
User, equipment, licensing, and Active Directory audits.
Assist with deploying printers and print server management.
Maintain knowledge base articles and contribute to internal documentation.
Supplement our help desk staff occasionally when they are short staffed.
Teams phone support including auto attendant work.
Ship equipment to offsite locations.
Produce desired audits and reports as requested by management.
Follow company IT policies, security standards, and compliance requirements.
Survey offsite office managers for customer satisfaction and pain‑point analysis.
Qualifications
Required:
Associate degree in Information Technology, Computer Science, or related field; or equivalent hands‑on experience.
MS 365 experience.
Familiarity with remote user support.
2+ years of experience in an IT support or helpdesk role.
Working knowledge of Windows desktop operating systems (Windows 10/11).
Familiarity with Microsoft Active Directory and basic user management.
Basic understanding of networking concepts (IP, DNS, DHCP).
Basic understanding of multifactor authentication.
Excellent customer service and communication skills.
Ability to work independently and manage multiple priorities.
Fundamental understanding of support ticket systems and the associated SLA’s.
Ability to meet deadlines.
Preferred:
Experience with Windows Server environments (2016, 2019, or 2022).
Basic scripting knowledge (PowerShell a plus).
Certifications such as CompTIA A+, Network+, or Microsoft certifications (MTA, MCP).
Working Conditions
May require on‑call rotation or after‑hours support.
Ability to lift up to 25 lbs and handle physical IT equipment as needed.
Seniority Level Associate
Employment Type Contract
Job Function Information Technology
#J-18808-Ljbffr