Smilow Cancer Hospital
Tray line (Food Service Ambassador 1) PT/Evenings
Smilow Cancer Hospital, New Haven, Connecticut, us, 06540
Tray line (Food Service Ambassador 1) PT/Evenings
– Smilow Cancer Hospital
Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.
Responsibilities
Food preparation – Complete assigned food preparation duties utilizing basic kitchen utensils to cut, mix, assemble, plate, or otherwise prepare sandwiches, salads, fruits and desserts or other cold food items for patients, maintaining food safety standards.
Patient tray assembly – Set up assigned station of patient tray line by assembling hot and cold beverages and cold food items. Participate in the assembly of patient trays by reading meal tickets and placing appropriate item(s) on tray. Ensure appropriate food temperatures are maintained, adhere to portion control guidelines and ensure foods are presented attractively. Examine tray for completeness, scan filled tray for tracking records and place on delivery truck. Maintain service time‑lines to ensure accurate and timely delivery of meals to patients. Break down station at end of assembly period and replenish food supplies.
Patient food truck delivery – During peak hours, transport and retrieve patient tray trucks and food supplies to and from patient care divisions following established procedures to scan, track and ensure the accurate and timely delivery of items. Effectively communicate with Food Service Ambassadors utilizing two‑way radios.
Patient food service – Deliver and serve food trays to patients or provide cafeteria food service for patients. Maintain service time‑lines to ensure timely delivery of meals. Upon arrival at the patient’s room, scan tray ticket and check tray for accuracy. Greet patients and introduce yourself and state where you are from and why you are there. Verify patient name by asking the patient for name and checking name band on arm. Act as a patient advocate by answering any questions regarding food service and other routine questions. Provide basic assistance in opening containers and notify nursing staff if patient needs further assistance. Take appropriate action according to established procedures when following up on missing or wrong food items. Treat all patients with respect while being professional and courteous at all times. Inform supervisor of patient issues, errors or operational issues that affect overall patient care or satisfaction.
Tray pick‑up – Pick up dirty trays from patient rooms and units. Perform tray sweeps as required to ensure that all outstanding trays are collected and returned to the dish room for processing. Make sure that no trays are left behind.
Nourishments – Assemble and deliver in‑between meal feedings, snacks and box lunches to patients and patient care units, ensuring that all orders are accurate and maintaining food safety standards. Fill out and complete the Nourishment Delivery Sheet and have floor staff sign off on items for isolation patients.
Sanitation and personal hygiene – Consistently follow established sanitation and personal hygiene guidelines to help prevent the spread of food‑borne illness. Maintain a clean and neat work area by adhering to the “clean as you go” policy. Follow proper hand washing techniques at all times. Clean and sanitize all food‑handling equipment prior to use according to standard procedures. Use and store cleaning agents properly.
EEO/AA/Disability/Veteran
Qualifications Education: High School Diploma or GED preferred. Understanding of basic dietary principles is preferred.
Experience: Hospital Food Service and customer service experience is preferred.
Special Skills: Must have a demonstrated ability to read, write and understand English; legible handwriting. Must be able to follow verbal and written instructions to accomplish all items on Task Assignment list during assigned shift, and to meet needs of customers. Must have outstanding interpersonal/customer relations skills. Must be able to work with minimal direct supervision.
PHYSICAL DEMAND: Moderate physical activity, requires ability to stand and walk more than 4 hours per day, with ability to lift, push and pull carts, pallets and food supplies (occasionally up to 50 pounds, frequently up to 30 pounds and/or continuously up to 10 pounds). Work environment involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises which require following basic safety precautions; working with cleaning chemicals requires Personal Protective Equipment (PPE) provided.
YNHHS Requisition ID: 164014
#J-18808-Ljbffr
– Smilow Cancer Hospital
Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.
Responsibilities
Food preparation – Complete assigned food preparation duties utilizing basic kitchen utensils to cut, mix, assemble, plate, or otherwise prepare sandwiches, salads, fruits and desserts or other cold food items for patients, maintaining food safety standards.
Patient tray assembly – Set up assigned station of patient tray line by assembling hot and cold beverages and cold food items. Participate in the assembly of patient trays by reading meal tickets and placing appropriate item(s) on tray. Ensure appropriate food temperatures are maintained, adhere to portion control guidelines and ensure foods are presented attractively. Examine tray for completeness, scan filled tray for tracking records and place on delivery truck. Maintain service time‑lines to ensure accurate and timely delivery of meals to patients. Break down station at end of assembly period and replenish food supplies.
Patient food truck delivery – During peak hours, transport and retrieve patient tray trucks and food supplies to and from patient care divisions following established procedures to scan, track and ensure the accurate and timely delivery of items. Effectively communicate with Food Service Ambassadors utilizing two‑way radios.
Patient food service – Deliver and serve food trays to patients or provide cafeteria food service for patients. Maintain service time‑lines to ensure timely delivery of meals. Upon arrival at the patient’s room, scan tray ticket and check tray for accuracy. Greet patients and introduce yourself and state where you are from and why you are there. Verify patient name by asking the patient for name and checking name band on arm. Act as a patient advocate by answering any questions regarding food service and other routine questions. Provide basic assistance in opening containers and notify nursing staff if patient needs further assistance. Take appropriate action according to established procedures when following up on missing or wrong food items. Treat all patients with respect while being professional and courteous at all times. Inform supervisor of patient issues, errors or operational issues that affect overall patient care or satisfaction.
Tray pick‑up – Pick up dirty trays from patient rooms and units. Perform tray sweeps as required to ensure that all outstanding trays are collected and returned to the dish room for processing. Make sure that no trays are left behind.
Nourishments – Assemble and deliver in‑between meal feedings, snacks and box lunches to patients and patient care units, ensuring that all orders are accurate and maintaining food safety standards. Fill out and complete the Nourishment Delivery Sheet and have floor staff sign off on items for isolation patients.
Sanitation and personal hygiene – Consistently follow established sanitation and personal hygiene guidelines to help prevent the spread of food‑borne illness. Maintain a clean and neat work area by adhering to the “clean as you go” policy. Follow proper hand washing techniques at all times. Clean and sanitize all food‑handling equipment prior to use according to standard procedures. Use and store cleaning agents properly.
EEO/AA/Disability/Veteran
Qualifications Education: High School Diploma or GED preferred. Understanding of basic dietary principles is preferred.
Experience: Hospital Food Service and customer service experience is preferred.
Special Skills: Must have a demonstrated ability to read, write and understand English; legible handwriting. Must be able to follow verbal and written instructions to accomplish all items on Task Assignment list during assigned shift, and to meet needs of customers. Must have outstanding interpersonal/customer relations skills. Must be able to work with minimal direct supervision.
PHYSICAL DEMAND: Moderate physical activity, requires ability to stand and walk more than 4 hours per day, with ability to lift, push and pull carts, pallets and food supplies (occasionally up to 50 pounds, frequently up to 30 pounds and/or continuously up to 10 pounds). Work environment involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises which require following basic safety precautions; working with cleaning chemicals requires Personal Protective Equipment (PPE) provided.
YNHHS Requisition ID: 164014
#J-18808-Ljbffr