Yale New Haven Health
Tray line (Food Service Ambassador 1) PT/Evenings
Yale New Haven Health, New Haven, Connecticut, us, 06540
Overview
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Performs a variety of routine tasks associated with the timely and accurate assembly of patient trays; the delivery and pickup of patient food trays to patient rooms and/or cafeteria style food service for patients. Prepares and delivers nourishments with accuracy and at prearranged times. Actual station or zone assignment may vary depending upon the schedule, time of day and/or volume of meal tickets processed through the At Your Request (AYR) patient meal service program; may be required to float between stations or zones within the same work shift. All tasks are performed according to departmental procedures and specific task assignments. Demonstrates outstanding customer service and the Key Behaviors outlined in the Hospital's Core Success Factors in all interactions. In designated roles, flex between tray line or tray pass responsibilities as assigned according to task requirements and budgeted hours. EEO/AA/Disability/Veteran Responsibilities
FOOD PREPARATION - Completes assigned food preparation duties utilizing basic kitchen utensils to cut, mix, assemble, plate, or otherwise prepare sandwiches, salads, fruits and desserts or other cold food items for patients, maintaining food safety standards. PATIENT TRAY ASSEMBLY - Sets up assigned station of patient tray line by assembling hot and cold beverages, and cold food items. Reads meal tickets and places appropriate items on tray. Ensures appropriate food temperatures, adheres to portion control, presents foods attractively, and checks tray for completeness. Delivers trays with accurate timing and maintains service time-lines. Breaks down station and replenishes supplies. PATIENT FOOD TRUCK DELIVERY - May transport and retrieve patient tray trucks and supplies to and from patient care divisions during peak hours, following established procedures to scan and track items for accurate and timely delivery. Communicates with Food Service Ambassadors. PATIENT FOOD SERVICE - Delivers and serves food trays to patients or provides cafeteria service. Verifies patient name and room, greets patients, answers questions, and assists as needed. Notifies nursing staff of issues affecting care or satisfaction. Maintains professionalism and courtesy at all times. TRAY PICK UP - Picks up dirty trays from patient rooms and units. Performs tray sweeps to ensure all trays are collected and returned to the dish room for processing. NOURISHMENTS - Assembles and delivers between-meal snacks and box lunches, ensuring orders are accurate and safe. Fills Nourishment Delivery Sheet and signs off for isolation patients where required. SANITATION AND PERSONAL HYGIENE - Follows sanitation and hygiene guidelines to prevent foodborne illness. Maintains a clean work area and uses PPE as required; follows proper hand washing techniques and sanitizes equipment per standard procedures. Qualifications
EDUCATION High School Diploma or GED preferred. Understanding of basic dietary principles is preferred. EXPERIENCE Hospital Food Service and customer service experience is preferred. SPECIAL SKILLS Must be able to read, write and understand English; legible handwriting. Must follow verbal and written instructions to complete task assignments. Strong interpersonal/customer relations skills. Ability to work with minimal supervision. PHYSICAL DEMAND Moderate physical activity; ability to stand and walk more than 4 hours per day, and to lift, push, and pull carts, pallets and supplies (up to 50 pounds occasionally, up to 30 pounds frequently, and up to 10 pounds continuously). Work environment may include exposure to extreme temperatures, dirt, dust, fumes, odors, and loud noises. PPE may be required when handling cleaning chemicals.
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To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Performs a variety of routine tasks associated with the timely and accurate assembly of patient trays; the delivery and pickup of patient food trays to patient rooms and/or cafeteria style food service for patients. Prepares and delivers nourishments with accuracy and at prearranged times. Actual station or zone assignment may vary depending upon the schedule, time of day and/or volume of meal tickets processed through the At Your Request (AYR) patient meal service program; may be required to float between stations or zones within the same work shift. All tasks are performed according to departmental procedures and specific task assignments. Demonstrates outstanding customer service and the Key Behaviors outlined in the Hospital's Core Success Factors in all interactions. In designated roles, flex between tray line or tray pass responsibilities as assigned according to task requirements and budgeted hours. EEO/AA/Disability/Veteran Responsibilities
FOOD PREPARATION - Completes assigned food preparation duties utilizing basic kitchen utensils to cut, mix, assemble, plate, or otherwise prepare sandwiches, salads, fruits and desserts or other cold food items for patients, maintaining food safety standards. PATIENT TRAY ASSEMBLY - Sets up assigned station of patient tray line by assembling hot and cold beverages, and cold food items. Reads meal tickets and places appropriate items on tray. Ensures appropriate food temperatures, adheres to portion control, presents foods attractively, and checks tray for completeness. Delivers trays with accurate timing and maintains service time-lines. Breaks down station and replenishes supplies. PATIENT FOOD TRUCK DELIVERY - May transport and retrieve patient tray trucks and supplies to and from patient care divisions during peak hours, following established procedures to scan and track items for accurate and timely delivery. Communicates with Food Service Ambassadors. PATIENT FOOD SERVICE - Delivers and serves food trays to patients or provides cafeteria service. Verifies patient name and room, greets patients, answers questions, and assists as needed. Notifies nursing staff of issues affecting care or satisfaction. Maintains professionalism and courtesy at all times. TRAY PICK UP - Picks up dirty trays from patient rooms and units. Performs tray sweeps to ensure all trays are collected and returned to the dish room for processing. NOURISHMENTS - Assembles and delivers between-meal snacks and box lunches, ensuring orders are accurate and safe. Fills Nourishment Delivery Sheet and signs off for isolation patients where required. SANITATION AND PERSONAL HYGIENE - Follows sanitation and hygiene guidelines to prevent foodborne illness. Maintains a clean work area and uses PPE as required; follows proper hand washing techniques and sanitizes equipment per standard procedures. Qualifications
EDUCATION High School Diploma or GED preferred. Understanding of basic dietary principles is preferred. EXPERIENCE Hospital Food Service and customer service experience is preferred. SPECIAL SKILLS Must be able to read, write and understand English; legible handwriting. Must follow verbal and written instructions to complete task assignments. Strong interpersonal/customer relations skills. Ability to work with minimal supervision. PHYSICAL DEMAND Moderate physical activity; ability to stand and walk more than 4 hours per day, and to lift, push, and pull carts, pallets and supplies (up to 50 pounds occasionally, up to 30 pounds frequently, and up to 10 pounds continuously). Work environment may include exposure to extreme temperatures, dirt, dust, fumes, odors, and loud noises. PPE may be required when handling cleaning chemicals.
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