Comptech Associates
Desktop Support Technician
Duration: 6+ months (100% onsite)
This role provides on‑site computer/tablet/peripheral technical support, answering inquiries, troubleshooting network, software, and printing issues, guiding users through problem‑solving, and escalating urgent problems to the primary HIT Deskside team.
Key responsibilities include:
Respond to help desk tickets and collaborate with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Support in‑house teams in person, ensuring seamless integration of desktop computers with validation systems, file servers, email servers, conferencing systems, application servers, and administrative systems.
Build and configure new user workstations, including PC, desktop images, phone, peripherals, software, and user accounts.
Troubleshoot basic network, software, and printing problems.
Image computers, encrypt hard drives, and deploy new or re‑imaged machines.
Escalate situations requiring urgent attention, notify the primary HIT Deskside team, and prepare activity reports.
Preferred qualifications:
Experience with PC/laptop break/fix, hardware/software installation and configuration.
Proficiency in imaging computers, encrypting hard drives, and deploying new or re‑imaged machines.
Strong troubleshooting skills for desktop, networking, and application issues.
Ability to work independently on‑site and provide clear, step‑by‑step guidance to users.
Seniority level:
Associate
Employment type:
Contract
Job function:
Other
Industries:
IT Services and IT Consulting
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This role provides on‑site computer/tablet/peripheral technical support, answering inquiries, troubleshooting network, software, and printing issues, guiding users through problem‑solving, and escalating urgent problems to the primary HIT Deskside team.
Key responsibilities include:
Respond to help desk tickets and collaborate with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Support in‑house teams in person, ensuring seamless integration of desktop computers with validation systems, file servers, email servers, conferencing systems, application servers, and administrative systems.
Build and configure new user workstations, including PC, desktop images, phone, peripherals, software, and user accounts.
Troubleshoot basic network, software, and printing problems.
Image computers, encrypt hard drives, and deploy new or re‑imaged machines.
Escalate situations requiring urgent attention, notify the primary HIT Deskside team, and prepare activity reports.
Preferred qualifications:
Experience with PC/laptop break/fix, hardware/software installation and configuration.
Proficiency in imaging computers, encrypting hard drives, and deploying new or re‑imaged machines.
Strong troubleshooting skills for desktop, networking, and application issues.
Ability to work independently on‑site and provide clear, step‑by‑step guidance to users.
Seniority level:
Associate
Employment type:
Contract
Job function:
Other
Industries:
IT Services and IT Consulting
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